Client Relationship Consultant Resume Example Costar Group, Inc.

CLIENT RELATIONSHIP CONSULTANT

Summary

Self-motivated banking professional offering strong communication and quick thinking skills. Works effectively on teams, as well as independently, in fast-paced environments. Consistently positive and friendly Teller committed to reaching business goals.

Attentive Client Relationship Consultant with a little over two years of experience in assisting customers to meet financial needs and referring customers to partners. Personable communicator talented in building rapport with customers by offering to assist in answering questions and providing details of product and service offerings. Driven to maintain confidentiality of bank records and client information.

Intelligent Client Relationship Consultant with expertise in customer service and many talents. Driven and committed to delivering high level of service and continuous engagement to diverse customer base. Over 6-7 years experience as front-facing, customer-focused employee.

Skills

Service assistance
Effective customer communication
Sales and marketing
Customer relationships
Solution management
Team building

Product expertise
Exceptional customer service
Safe and vault operation
Risk management evaluation background
Excellent communication skills
Strong sense of banking ethics

Experience

Client Relationship Consultant | 06/2018 to Current
Costar Group, Inc. - Us-Ny Field Based , DC

Reviewed and analyzed client financial data to plan proposals.
Collaborated with various departments to improve communication and deliver individualized customer solutions.
Streamlined communication efforts by measuring client satisfaction metrics.
Proposed solutions and leveraged cross-selling opportunities to existing and new clients.
Provided information on technology resources to improve clients financial well-being.
Achieved client loyalty through quality, productivity, service and proactive management.
Managed new and regular customers.
Promoted strategies for enhancing credit management processes, including processing loan documentation and maintaining compliance with company standards.
Built long-term relationships with lucrative clients by utilizing active listening, effective communication and dynamic interpersonal skills.
Offered clients personalized options to answer wide range of needs.
Acted with minimal direction in self-directed capacities to resolve issues and implement strategies.
Followed up with performance with manager Jennifer Hicks, who reports to my district manager Kayleigh Slepko.

Cashier | 12/2017 to 12/2018
Floor And Decor - Riverdale , UT

Assisted with purchases, locating items and signing up for rewards programs.
Inspected items for damage and obtained replacements for customers.
Trained new employees in cashiering procedures, offering assistance in resolving customer issues.
Properly verified customer identification for alcohol or tobacco purchases.
Scanned customer purchases, supporting transactions to streamline sales process.
Assisted cashiers with completing end-of-day counts and securing funds to prevent loss or theft.
Processed over 100 transactions per day with exceptional accuracy.
Operated cash register, collected payments and provided accurate change.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Resolved issues regarding customer complaints and escalated worsening concerns to management for remediation.
Received payments for groceries and issued receipts.
Helped customers find specific products, answered questions and offered product advice.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Welcomed customers, offering assistance to help find necessary store items.
Learned roles of other departments to provide coverage and keep store operational.

Cashier | 01/2018 to 06/2018
Floor And Decor - Rocklin , CA

Inspected production equipment, troubleshot problems and completed minor repairs to maintain functionality.
Supported office administrative needs with timely and knowledgeable clerical assistance to maximize team performance and efficiency.
Assisted with purchases, locating items and signing up for rewards programs.
Inspected items for damage and obtained replacements for customers.
Trained new employees in cashiering procedures, offering assistance in resolving customer and system issues.
Assisted customers with account updates, new service additions and promotional offers.
Properly verified customer identification for alcohol or tobacco purchases.
Scanned customer purchases, supporting transactions to streamline sales process.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Promoted specific item options to drive sales and achieve add-on purchases.
Assisted managers with completing end-of-day counts and securing funds to prevent loss or theft.
Processed 60-100 transactions per day with exceptional accuracy.
Increased sales by suggesting specific purchases to customers.
Operated cash register, collected payments and provided accurate change.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Resolved issues regarding customer complaints and escalated worsening concerns to management for remediation.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Resolved issues with cash registers, card scanners and printers.
Received payments for gas/goods and issued receipts.
Helped customers find specific products, answered questions and offered product advice.
Trained new team members in cash register operation, stock procedures and customer service.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Monitored sales events, added new merchandise and rang up purchases.
Welcomed customers, offering assistance to help find necessary store items.
Learned roles of other departments to provide coverage and keep store operational.

Cast Member | 04/2015 to 12/2016
Regal Cinemas Corporation - Fort Worth , TX

Performed birthday party shows.
Collaborated with cast members to execute over 5 perfect party performances a day.
Posed for photos with patrons to offer memorable pictures of experiences.
Recited lines from memorized scripts to deliver lively performances.
Learned and practiced choreography to polish dance moves for smooth performances.
Organized, stocked and replenished merchandise following set standards.
Collected payment to process ticket sales using cash register.
Prepared beverages and served food to customers.
Operated specific rides and attractions safely to avoid accidents and injuries.
Interacted with guests to entertain and create fun atmosphere.
Maintained costume by laundering regularly and followed set appearance requirements.
Performed lots shows without forgetting lines.

Education and Training

GED Classes - City, State

GED

07/2017

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Client Relationship Consultant Resume Example

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