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Client Relationship Consultant Resume Example

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CLIENT RELATIONSHIP CONSULTANT
Professional Summary

Hardworking, bringing experience in the field. Expertise includes administration and program management.

Skilled familiar with case management and care planning. I'm motivated to work with patients, families and care teams in the most efficient and effective manner. Friendly, adaptable and collaborative professional able to devise satisfying solutions to complex problems.

Skills
  • Ability to coordinate
  • Strong ability to multi-task under any pressure
  • Ability to work well individually or within a team
  • Exceeding goals in a customer- centric, results-driven environment
  • Strong customer service skills and the ability to resolve problems independently
  • Excellent time management skills and ability to multi-task
  • Ability to connect with people
  • Strong organization skills including the ability to manage multiple responsibilities
  • Strong interpersonal skills
  • Excellent communication skills
  • Inventory control procedures
  • Administrative supervision
  • Healthcare operations
  • Staff management
  • Recruiting and interviewing
  • Employee performance evaluations
  • Friendly demeanor
Work History
Client Relationship Consultant | 06/2019 to Current
US Bank - Chicago, IL
  • As a Client Relationship Consultants I build relationships with customers by meeting face to face and engaging them when and where they need to provide the best possible counsel.
  • Strong client relationships are based on trust, assessing and attending to customers' banking needs, obtaining and processing customer and account information, educating clients on available deposit and loan products and services, and recommending financial solutions based on each customer's unique goals and needs.
  • As a CRC we are also responsible for originating and closing consumer loans, opening accounts, and opening and/or closing the branch.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Handle teller transactions, inform customers of other products and services that meet their needs, and solve customer questions and concerns with warmth and a collaborative spirit
Assistant Manager | 07/2017 to 07/2019
Hinsdale Dentistry - Hinsdale, IL
  • As the assistant manager I am the first person and last person the patient deals with.
  • My duties can include spending time getting to know the patient and learning about their specific dental needs and goals, supporting the dental patient throughout the process and welcoming new patients.
  • Depending on the dentist's evaluation, I also conduct diagnostic tests, such as x-rays, and work with the dentist to organize a comprehensive treatment plan.
  • I also set a follow-up consultation with the patient, present the treatment plan, determine insurance calculations, discuss financial options and be available to answer any questions.
  • Managed prescriptions by sending electronic requests for new medications and refills.
  • Measured effectiveness with team and implemented recommendations for long term improvements.
  • Coordinated charitable, government and community resources for patients.
  • Maximized preventative care utilization to reduce hospital burden and help eliminate readmission.
  • Resolved problems with areas such as communication and billing that could negatively impact services.
  • Trained employees and oversaw production staff, department leaders and shift managers.
  • Communicated issues and inefficiencies with the office manager to create strategies.
Assistant Manager | 07/2014 to 07/2017
Fifth Third Bank - Chicago, IL
  • Provide excellent customer service in daily transactions, customer inquiries and problem resolution in accordance with Fifth Third Bank policies.
  • Trained employees and oversaw production staff, department leaders and shift managers.
  • As the assistant manager with Fifth Third, I referred customers to the appropriate business partners for product and service needs uncovered during business transactions and/or conversations.
  • I exercise considerable independent judgment as I perform daily office responsibilities alongside other staff members to maintain the efficient operation of the financial center.
  • I consistently meet and exceed sales referral goals as set by management, promote good customer relations with a friendly demeanor and willingness to help at all times and honor customer confidentiality.
  • I also continuously increase your professional knowledge and skill set through seminars and in-house training, act with confidence to find answers to customer questions and follow the Bancorp Code of Business Conduct and Ethics.
  • Handling cash and processing customer transactions.
  • Personally maintaining a balancing record, finding and correcting errors and asking for help in this process as needed.
  • Handling customer issues with professionalism and seamlessly directing complex issues to management staff.
  • Maintaining up-to-date knowledge of financial center policies, procedures, products and services.
  • Performing daily office responsibilities alongside other staff members to maintain the efficient operation of the financial center.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Supervised and effectively trained all employees to decrease process lags and boost productivity.
Assistant Manager/ Sales Associate | 08/2012 to 07/2014
Sally's Beauty Supply - Chicago, IL
  • Provide excellent customer service, greeting customers, providing assistants with inquiring information, directing customer to desire products.
  • Processing customer orders and obtaining necessary information for delivery Providing advice and suggestion on products that fit the customers needs Collecting proper payment method from customer to proceed with check out transactions Cash handing, Variety of payment methods, ensure that night deposits are made and closing draws.
  • Entering data into the systems In charge of inventory and placing product orders for the store.
  • Heavy volume phones, which include placing orders, answering question on products providing general information for customers.
  • Developing and implementing new products.
  • Maintaining a safe and clean environment for the store by developing evacuation routes, determining and documenting potential dangerous materials and chemicals.
  • Opening and closing the store.
Education
Edwin Foreman High - Chicago, IL | High School Diploma
AccomplishmentsOperations Mentor/ Customer service Rep CertificationTop Performing branch in the RegionCustomer service award 5.0Sprit award
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Resume Overview

Companies Worked For:

  • US Bank
  • Hinsdale Dentistry
  • Fifth Third Bank
  • Sally's Beauty Supply

School Attended

  • Edwin Foreman High

Job Titles Held:

  • Client Relationship Consultant
  • Assistant Manager
  • Assistant Manager/ Sales Associate

Degrees

  • Edwin Foreman High - Chicago , IL | High School Diploma
    AccomplishmentsOperations Mentor/ Customer service Rep CertificationTop Performing branch in the RegionCustomer service award 5.0Sprit award

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