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Client Relations Supervisor Resume Example

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CLIENT RELATIONS SUPERVISOR
Summary

Ambitious [Type] manager with solid history of success in [Industry] operations. Motivated to drive productivity, profit and efficiency goals through proactive and hands-on leadership. Offering [Number] years of related experience and pursuing new professional challenges with room for advancement at [Type] company.

Skills
  • Key accounts and territory management
  • Contract development and management
  • Systems and automation applications
  • Issue and conflict resolution
  • Team building
  • Lead generation
  • Equipment Operation
  • MS Office
  • Capital improvement planning
Experience
Client Relations Supervisor / Debbie's Staffing Services - Harrisburg , NC08/2018 - Current
  • Managed day-to-day operations, including supervision and assignment delegation for [Number]-member team.
  • Communicated store policy violations to upper management to prevent shrinkage and misconduct.
  • Spearheaded development of training strategies for retail partners and e-commerce teams.
  • Inputted customer data into [Software] system, safeguarding financial and personal information to avoid breaches.
  • Led staff meetings for team of [Number] to communicate [Type] directives.
  • Led team of [Number][Type] professionals meeting [Area of expertise] needs.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Increased overall team efficiency and productivity.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Reviewed employee performance every [Timeframe] and delivered constructive feedback to improve weaknesses.
  • Executed [Type] strategies to foster better customer service and promote positive and engaging environment for all.
  • Identified [Type] areas requiring immediate improvement and rolled out [Type] program, boosting productivity [Number]%.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Analyzed operations and market data to assess areas in need of improvement and capitalize on changing conditions.
  • Supervised [Type] department with over [Number] employees and $[Number][Type] budget.
  • Recruited, hired and trained new employees, including monitoring and review of individual performance.
  • Studied existing procedures and policies to offer optimal leadership to employees and [Type] operations when standing in for absent managers.
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Facilitated on-site staff training and developed processes and procedures to increase accuracy.
  • Ran daily reports to assess performance and make proactive adjustments.
  • Automated office operations, managed client correspondence and tracked records.
Assembly Line Worker/Quality Control Inspector/QA / Debbie's Staffing Services - Harrisburg, NC11/2014 - 08/2018
  • Inspected and tested final products to verify conformance to established tolerances.
  • Smoothed surfaces to enhance alignment of parts and finishes.
  • Set and verified parts clearances to prevent jams or wasted materials.
  • Formed assemblies and subassemblies using [Tool] and [Tool].
  • Planned and implemented well-organized assembly strategies to produce products conforming to design specifications.
  • Supported quality assurance by visually inspecting items and removing defect parts.
  • Used established assembly instructions to complete jobs in efficient and accurate manner.
  • Maintained clean work area by removing refuse and debris and organized all tools after completion of each shift.
  • Boxed, labeled and moved items to keep production lines moving swiftly.
  • Recognized and reported defective material and equipment.
  • Adhered to strict safety measures and procedures, including [Type], enabling department to meet excellent safety rating for [Number][Timeframe] consecutively.
  • Reviewed project specifications and other documentation prior to job start to fully understand all tasks and required completion dates.
  • Maintained work areas organized and neat, which enabled swift cleanup following each shift.
  • Collaborated in team-based environment to maintain line productivity and meet expected deadlines.
  • Inspected finished parts and components for quality assurance and to uncover any final issues.
  • Assembled component parts of [Type] item and completed hand-finishing of final products.
  • Properly stored hazardous materials to avoid injuries or contamination.
  • Assembled products from raw materials and completed inspections.
  • Built and packaged products to complete daily work orders.
Assembly Line Quality Control/Team Leader / Island Grove Ag Products - Hawthorne, FL05/2011 - 05/2014
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Tended machines during operation to monitor progress and adjust controls, maintaining optimal speeds and tension.
  • Inspected stock to identify imperfections, assign grades and determine issues with production.
  • Operated hand and power tools to clear jams, adjust positions and trim rough edges.
  • Reviewed production specifications to properly set up and calibrate machinery.
  • Counted, sorted and stacked finished pieces for easy access.
  • Made special cuts such as grooves, bevels and miters to complete designs.
  • Resolved [Type] and [Type] issues by using skills in [Skill] and [Skill] and escalated high-level issues to [Job title] for assessment.
  • Promoted to leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service.
  • Enforced adherence to company policies, answered coworkers' questions and trained new personnel.
  • Analyzed employee workloads to meet seasonal fluctuation needs.
  • Developed open and professional relationships with team members, enabling more effective issue resolution.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Interviewed, hired and trained new quality customer service representatives.
  • Delegated daily tasks to team members to optimize team productivity.
  • Adhered to all safety guidelines regarding [Type] equipment and noted [Number]% decrease in [Type] accidents.
  • Communicated and coordinated with multiple departments to achieve top results.
  • Fostered positive employee relationships through effective communication, training and development coaching.
  • Conducted inspections of equipment before, during and after shifts to immediately resolve issues that could cause project delays.
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
  • Adjusted machines for speed control and wood feeds to promote production of quality [Type] products.
  • Reviewed specifications and directions carefully to determine precise set up for [Type] and [Type] equipment to manufacture [Type] goods.
  • Assessed, motivated and empowered team members to perform in manner that builds customer satisfaction and loyalty, leading to retention and growth.
  • Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
  • Identified [Type] equipment issues using troubleshooting techniques to keep machinery fully operational during shifts.
  • Integrated process improvements to increase overall workflow.
  • Offered constructive criticism regarding quality assurance on collections team phone calls.
Waitress/Cashier / El Toreo Mexican Restaurant - Ocala, FL05/2005 - 05/2011
  • Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Calculated charges, issued table checks and collected payments from customers.
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
  • Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Prepared banquet rooms for use, adjusting lights, sound volumes and room temperature to provide comfortable experiences for guests.
  • Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
  • Inspected restrooms for cleanliness and availability of supplies [Number] times per shift.
  • Upsold customers and optimized table-turns, outperforming wait staff average sales by up to [Number]%.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Recorded orders and partnered with team members to efficiently serve food and beverages.
  • Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
  • Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
  • Minimized customer wait times by efficiently taking and filling over [Number] orders each day.
  • Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Prepared salads and appetizers to back up kitchen staff.
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Checked order accuracy and food quality before delivering to customers.
  • Carried [Number] plates at one time without dropping or spilling, decreasing overall customer wait time.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Updated repeat customers on menu changes and updates to maintain quality service relationships.
  • Frequently communicated with kitchen staff to stay up to date on supply availability and potential customer wait times.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Maintained accuracy while handling payments of up to $[Amount], giving change and printing receipts with [Type] system.
  • Assisted in preparing for special functions and banquets by setting up and taking down tables and chairs and decorating.
  • Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
  • Explained preparation of various menu items, describing ingredients and cooking methods to customers.
Education and Training
West Port High School - Ocala, FL05/2005High School Diploma
Training/Certified

First Aid Training and CPR certified 2019. Alere iCup Product Training 2020. Alere On-site Custody Control Form Protocal Training Training 2020.

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Resume Overview

Companies Worked For:

  • Debbie's Staffing Services
  • Island Grove Ag Products
  • El Toreo Mexican Restaurant

School Attended

  • West Port High School

Job Titles Held:

  • Client Relations Supervisor
  • Assembly Line Worker/Quality Control Inspector/QA
  • Assembly Line Quality Control/Team Leader
  • Waitress/Cashier

Degrees

  • West Port High School - Ocala, FL 05/2005 High School Diploma

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