Client Relations Supervisor Resume Example Richemont

CLIENT RELATIONS SUPERVISOR

Summary

Ambitious [Type] manager with solid history of success in [Industry] operations. Motivated to drive productivity, profit and efficiency goals through proactive and hands-on leadership. Offering [Number] years of related experience and pursuing new professional challenges with room for advancement at [Type] company.

Skills

Key accounts and territory management
Contract development and management
Systems and automation applications
Issue and conflict resolution
Team building

Lead generation
Equipment Operation
MS Office
Capital improvement planning

Experience

Client Relations Supervisor / Richemont - Austin , TX08/2018 - Current

Managed day-to-day operations, including supervision and assignment delegation for [Number]-member team.
Communicated store policy violations to upper management to prevent shrinkage and misconduct.
Spearheaded development of training strategies for retail partners and e-commerce teams.
Inputted customer data into [Software] system, safeguarding financial and personal information to avoid breaches.
Led staff meetings for team of [Number] to communicate [Type] directives.
Led team of [Number][Type] professionals meeting [Area of expertise] needs.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Increased overall team efficiency and productivity.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Reviewed employee performance every [Timeframe] and delivered constructive feedback to improve weaknesses.
Executed [Type] strategies to foster better customer service and promote positive and engaging environment for all.
Identified [Type] areas requiring immediate improvement and rolled out [Type] program, boosting productivity [Number]%.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Analyzed operations and market data to assess areas in need of improvement and capitalize on changing conditions.
Supervised [Type] department with over [Number] employees and $[Number][Type] budget.
Recruited, hired and trained new employees, including monitoring and review of individual performance.
Studied existing procedures and policies to offer optimal leadership to employees and [Type] operations when standing in for absent managers.
Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
Addressed internal and customer-related issues each day and affected strategic resolutions.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
Facilitated on-site staff training and developed processes and procedures to increase accuracy.
Ran daily reports to assess performance and make proactive adjustments.
Automated office operations, managed client correspondence and tracked records.

Assembly Line Worker/Quality Control Inspector/QA / Debbie’s Staffing Services - City , STATE11/2014 - 08/2018

Inspected and tested final products to verify conformance to established tolerances.
Smoothed surfaces to enhance alignment of parts and finishes.
Set and verified parts clearances to prevent jams or wasted materials.
Formed assemblies and subassemblies using [Tool] and [Tool].
Planned and implemented well-organized assembly strategies to produce products conforming to design specifications.
Supported quality assurance by visually inspecting items and removing defect parts.
Used established assembly instructions to complete jobs in efficient and accurate manner.
Maintained clean work area by removing refuse and debris and organized all tools after completion of each shift.
Boxed, labeled and moved items to keep production lines moving swiftly.
Recognized and reported defective material and equipment.
Adhered to strict safety measures and procedures, including [Type], enabling department to meet excellent safety rating for [Number][Timeframe] consecutively.
Reviewed project specifications and other documentation prior to job start to fully understand all tasks and required completion dates.
Maintained work areas organized and neat, which enabled swift cleanup following each shift.
Collaborated in team-based environment to maintain line productivity and meet expected deadlines.
Inspected finished parts and components for quality assurance and to uncover any final issues.
Assembled component parts of [Type] item and completed hand-finishing of final products.
Properly stored hazardous materials to avoid injuries or contamination.
Assembled products from raw materials and completed inspections.
Built and packaged products to complete daily work orders.

Assembly Line Quality Control/Team Leader / Island Grove Ag Products - City , STATE05/2011 - 05/2014

Kept work areas clean, neat and free of safety hazards to maximize efficiency.
Tended machines during operation to monitor progress and adjust controls, maintaining optimal speeds and tension.
Inspected stock to identify imperfections, assign grades and determine issues with production.
Operated hand and power tools to clear jams, adjust positions and trim rough edges.
Reviewed production specifications to properly set up and calibrate machinery.
Counted, sorted and stacked finished pieces for easy access.
Made special cuts such as grooves, bevels and miters to complete designs.
Resolved [Type] and [Type] issues by using skills in [Skill] and [Skill] and escalated high-level issues to [Job title] for assessment.
Promoted to leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service.
Enforced adherence to company policies, answered coworkers' questions and trained new personnel.
Analyzed employee workloads to meet seasonal fluctuation needs.
Developed open and professional relationships with team members, enabling more effective issue resolution.
Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
Interviewed, hired and trained new quality customer service representatives.
Delegated daily tasks to team members to optimize team productivity.
Adhered to all safety guidelines regarding [Type] equipment and noted [Number]% decrease in [Type] accidents.
Communicated and coordinated with multiple departments to achieve top results.
Fostered positive employee relationships through effective communication, training and development coaching.
Conducted inspections of equipment before, during and after shifts to immediately resolve issues that could cause project delays.
Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
Adjusted machines for speed control and wood feeds to promote production of quality [Type] products.
Reviewed specifications and directions carefully to determine precise set up for [Type] and [Type] equipment to manufacture [Type] goods.
Assessed, motivated and empowered team members to perform in manner that builds customer satisfaction and loyalty, leading to retention and growth.
Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
Identified [Type] equipment issues using troubleshooting techniques to keep machinery fully operational during shifts.
Integrated process improvements to increase overall workflow.
Offered constructive criticism regarding quality assurance on collections team phone calls.

Waitress/Cashier / El Toreo Mexican Restaurant - City , STATE05/2005 - 05/2011

Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Calculated charges, issued table checks and collected payments from customers.
Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
Prepared banquet rooms for use, adjusting lights, sound volumes and room temperature to provide comfortable experiences for guests.
Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
Inspected restrooms for cleanliness and availability of supplies [Number] times per shift.
Upsold customers and optimized table-turns, outperforming wait staff average sales by up to [Number]%.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Recorded orders and partnered with team members to efficiently serve food and beverages.
Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
Minimized customer wait times by efficiently taking and filling over [Number] orders each day.
Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Prepared salads and appetizers to back up kitchen staff.
Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
Checked order accuracy and food quality before delivering to customers.
Carried [Number] plates at one time without dropping or spilling, decreasing overall customer wait time.
Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
Answered phones politely and promptly, accurately recording and confirming reservations.
Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Updated repeat customers on menu changes and updates to maintain quality service relationships.
Frequently communicated with kitchen staff to stay up to date on supply availability and potential customer wait times.
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Maintained accuracy while handling payments of up to $[Amount], giving change and printing receipts with [Type] system.
Assisted in preparing for special functions and banquets by setting up and taking down tables and chairs and decorating.
Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
Explained preparation of various menu items, describing ingredients and cooking methods to customers.

Education and Training

West Port High School - City, State05/2005High School Diploma

Training/Certified

First Aid Training and CPR certified 2019. Alere iCup Product Training 2020. Alere On-site Custody Control Form Protocal Training Training 2020.

Resume Overview

School Attended

West Port High School

Job Titles Held:

Client Relations Supervisor
Assembly Line Worker/Quality Control Inspector/QA
Assembly Line Quality Control/Team Leader
Waitress/Cashier

Degrees

West Port High School - City, State 05/2005 High School Diploma

Client Relations Supervisor Resume Example

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