Client Relations Representative resume example with 10+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Objective
To bring to your organization the highest amount of closed sales, new leads, and new sources of referrals, that your company or community has ever experienced. I also will bring leadership, enthusiasm, dedication, responsibility, a true passion for service, and an unsurpassed work ethic, combined with a desire to utilize my skills obtained through experience.
Skills
Exceptional communicator and polished presenter with expertise in strategic and consultative selling.
Vision for sales, marketing, new-business development, and leadership
Accomplishments
Polished professional who can build on successful history of building client relationships to deliver
superior, personalized client service, cultivate strong business relationships, make real-time decisions in
high-pressure environments, and resolve issues in a way that propels innovation and growth
Experience
03/2015 to 10/2015Client Relations RepresentativeEaton Vance | Boston, MA,
Generate routine reports for clients.
Interact and follow-up with clients and ensure client satisfaction.
Understand client needs and provide excellent services.
Handle client communications timely and effectively.
Recommend workflow improvements to ensure client satisfaction.
02/2014 to 03/2015Product Manager/Claims ProcessorAaa Of Southern California | Chino, CA,
Product Development.
New Policyholder/Group/Coverage Classification Underwriting Case Management.
Insurance Policy & Certificate Drafting and Maintenance.
Manage the Review and Approval of Policyholder Marketing Material.
Eligibility Management.
06/2012 to 10/2012Office Sales ManagerConduent Incorporated | Lakeland, FL,
Lead retail sales operation & marketing and administrative activities.
Coordinated the setting, managing & reporting of sales & marketing metrics & results.
Trained staff in the areas of soft skills, products, services & industry compliance.
Exceeded sale's goals through new product sales, cClaire selling and retention.
Built and maintained relationships with community organizations & businesses.
Monitored key competitors in the local market & made suggestions for improvement.
Responsible for sales administration and reporting activities.
03/2011 to 04/2012Insurance Sales AgentDierbergs Markets | Shiloh, IL,
Sold Property & Casualty insurance to bank customers by phone.
Trained new agents on company sales policy as well as phone sales etiquette.
Strong interpersonal skills, both face to face & telephone.
Strong team player ethics, and willingness to help all reach goals.
10/2007 to 03/2011Insurance Sales Agent / OwnerHealth Markets | City, STATE,
Sold health and life insurance policies.
Developed marketing strategies to compete with other individuals & companies.
Handled high volume phone sales, email inquiries and referrals.
Performed sales presentations to client management teams & directors.
Created sales plans to maximize revenues in certain territories.
Coordinated with business and office partners and implemented sales plans.
Analyzed client requirements and developed relationships with key stakeholders.
Managed client portfolio and designed appropriate new business sales strategies.
Maintained working knowledge of various business products and services.
Developed strategies to generate revenues and achieve growth.
Determined efficient network of clients and facilitated growth revenue.
Built/Monitored and identified new business opportunities and achieved objectives.
04/2005 to 10/2007Customer Service Team LeadBlue Cross Blue Shield Of NC | City, STATE,
Interviewed and Hired Customer Service Candidates.
Relayed concerns between managers and call center.
Demonstrated thorough knowledge in health insurance benefits.
Obtained Life/Health Insurance License.
05/2002 to 05/2003Benefits ClerkAON Consulting | City, STATE,
Answered questions regarding benefits, such as pension, retirement plan, group medical insurance, life insurance and workers' compensation.
Assisted subordinates and supervisors in identifying and resolving problems.
Corresponded with & telephoned physicians, hospitals &employees regarding claims.
02/2016 to 04/2016Human Resources Customer ServiceTalent Bridge / Family Dollar | City, STATE,
Responsible for oversight of team of recruiters that hire field management roles acClaire 8000+ stores　
Direct Talent Acquisition team in developing and managing business partnerships with hiring managers in the field in order to support Group/Region/District regular hiring needs, on-going upgrades and internal promotions.　
Recruit, train, manage and develop Talent Acquisition team in order to meet department goals and to ensure compliance with federal and state laws governing employment practices as well as compliance with Company policies.　
Develop comprehensive sourcing strategies for attracting and acquiring top talent; develop new sources for recruiting in a highly competitive environment　
Education and Training
Expected in May 2008B.S | Business Administration/ManagementWinton-Salem State University, Winston-Salem, NCGPA: Business Administration/Management Cum Laude
Expected in April 2008 | Davidson Community College, Lexington, NCGPA:
Expected in April 2008 | Life & Health and Property & Casualty licensesNorth Carolina Assisted Living Association, Raleigh, NCGPA: Life & Health and Property & Casualty licenses
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