LiveCareer-Resume

client relations manager resume example with 2+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Diligent and responsible Worker with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Skilled Server offering 3 years of experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty. creative with success in executing small to large weddings from start to finish while maintaining highest levels of client satisfaction. Adept in creating robust vendor partnerships to mutually build businesses.

Skills
  • Team Leadership
  • Event Management
  • Health, hotel and food service regulations
  • Food preparation mastery
  • Kitchen equipment operation
  • Safe food handling
  • Preparation techniques
  • Training & Development
  • Customer Account Management
Education
Wake Technical Community College Raleigh, NC Expected in 01/2024 Associate of Arts : Hospitality Administration And Management - GPA :
Cary High School Cary, NC Expected in 01/2021 High School Diploma : - GPA :
Certifications
  • Certified Servsafe Manager's
  • Certified Servsafe Proctor
  • Certified Food Handlers
Work History
Fh Furr - Client Relations Manager
Arlington, VA, 01/2022 - Current
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening
  • Maintained records related to sales, returns and inventory availability
  • Input credit and debit card payments in POS system to complete purchases
  • Assisted customers with prompt and polite support in-person and via telephone
  • Built and maintained positive relationships with diverse stakeholders
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
  • Met existing customers to review current services and expand sales opportunities
  • Used consultative sales approach to understand customer needs and recommend relevant offerings
Cooper's Hawk Winery - Event Manager
Kansas City, MO, 01/2021 - Current
  • Coordinated catering services and planned menus to compliment event theme and selected musical or guest speaker entertainment.
  • Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
  • Supervised onsite team of 10-15, including caterers, audio-visual technicians, and facility management team.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
Tempur-Pedic - Delivery Driver
Duffield, VA, 01/2020 - Current
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
  • Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Verified daily deliveries against shipping instructions before delivering to customers.
  • Delivered packages to customer doorsteps and business offices
The Del Monte Lodge - Catering Server
Cleveland, OH, 04/2019 - Current
  • Presented food and beverages on buffet tables and drink stations to meet contract specifications and level of event formality.
  • Prepared and maintained drink stations throughout catering events.
  • Monitored dietary restrictions and served guests with special needs.
  • Packaged condiments for transportation to event locations.
  • Wrapped silverware and folded napkins according to standard procedures or in requested arrangements.
  • Arranged linens and table settings according to seating plan and event theme.
  • Returned reusable goods and serving equipment for inventory and restock.
  • Executed synchronized meal service simultaneously serving multiple guests with speed and efficiency.
  • Maintained flexible work schedule including evenings, weekends and on-call to meet event needs.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Cleared dishes and glassware quickly following each course.
  • Delivered catered food and supplies to facility for on-time set-up.
  • Loaded and unloaded delivery van carefully to maximize efficiency.
  • Served plated dinners with up to 3-6 courses.

  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Trained incoming staff on restaurant practices and procedures.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

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Resume Overview

School Attended

  • Wake Technical Community College
  • Cary High School

Job Titles Held:

  • Client Relations Manager
  • Event Manager
  • Delivery Driver
  • Catering Server

Degrees

  • Associate of Arts
  • High School Diploma

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