Client Relations Manager with over 4 years in building and furthering client relationships. Successful at boosting portfolio growth, client retention and customer satisfaction using consultative and personable approach. Strong leader focused on collaborating with internal teams and motivating staff, resulting in increased sales and ideal client experiences.
Skills
Staff Training and Development
Time Management
Detail-Oriented
Problem-Solving
Problem Solving
Verbal and Written Communication
Relationship Building
Hiring and Recruitment
Customer Retention
Staff Training
Experience
08/2018 to Current
Client Relations ManagerFirstservice Residential – West Windsor, NJ,
Assessed monthly reports to review client activity and identify opportunities.
Recruited and trained on-site employees and provided evaluations with feedback to cultivate highly talented team.
Built customer confidence by actively listening to needs and concerns and providing appropriate solutions.
Established new and maintained existing client relationships by cultivating open and positive dialogue, delivering high-quality service and following up after sales close.
Maintained long-term, profitable relationships with clients through problem solving, issue resolution and recommendation of new products and services.
Received, responded to and resolved customer issues or complaints quickly, resulting in increased client satisfaction.
Met with clients to ascertain needs and develop plans which address current and long-term goals.
Addressed inquiries from clients and department team members.
Implemented creative sales and marketing strategies to assist sales team with reaching targets.
Managed employee payroll, hiring, termination and training to ensure maximum productivity.
Conducted market research and reported on competitors.
Increased sales from various channels.
03/2016 to 08/2018
Trust Revenue SupervisorCouncil Bluffs Community School District – Council Bluffs, IA,
Responsible for supervising a team of Trust Revenue Clerks
Ensure daily reconciliations of parking revenues are completed
Monthly bank reconciliation
Extensive research and balancing for all credit card accounts within strict deadlines
Updating Monthly Parking Coin Revenue on Web report and printing Web reports for coin balancing
Ensuring parking revenues are balanced and posted accurately
Setting up merchant accounts for new clients
Following up on issues to resolve any account variances or discrepancies
Responsible for ensuring all customers are paid out in a timely manner according to payout schedule
Working closely with the Director to ensure that processes and
procedures are maintained
05/2014 to 07/2018
Human Resources Generalist/Payroll SupervisorPrecise Parklink Inc – City, STATE,
Responsible for the preparation and processing of biweekly payroll for over 500 employees across 3 cities; review and ensure accuracy of approved timesheets; track and deduct all garnishments and other special payroll deductions.
Maintained records of payroll forms, leave notifications, employee files, benefits information and workers' compensation files.
Conducted background checks, reference checks and employment verification.
Facilitated delivery of HR services by establishing and maintaining positive relationships with teams and leadership across organization.
Researched employee relations issues and conducted meetings with employees and supervisors.
Processed salary changes stemming from merit increases, promotions, bonuses and pay adjustments.
Supported top talent identification processes by interviewing candidates and executing onboarding, orientation and benefits processes.
Conducted employee hiring and exit interviews.
Engaged in data collection, identifying organizational needs and development solutions.
Conducted benefits administration for 500 benefit-eligible employees.
Created and modified job descriptions within all departments.
Designed new employee packages and sent out via mail and e-mail.
Led staff meetings to develop strategies that would positively influence workplace relationships.
Organized employee schedules, department phone lists and business card orders.
Audited job postings for old, pending, on-hold and draft positions.
Served as subject matter expert for employment classification and compensation research, talent management and training strategies, providing leadership with advisement.
Facilitated talent acquisition, becoming instrumental in building and retaining high-caliber teams.
Evaluated staff performance at multiple facilities and made recommendations for training improvement.
Facilitated transition from paper to electronic time sheet for 500+ staff, improving flexibility and eliminating manual entry time.
Responsible for the coordination efforts between payroll, accounting and other departments to ensure proper flow and maintenance of employee data (including preparation/distribution of detailed reports, e.g. labor allocations overtime, leave balances, headcount,etc.)
Handled the administration of the electronic timekeeping system. Setup each employee, valid programs for each employee's charges, and monitor submissions of approved timesheets, ensure valid data
transfers to/from payroll service
08/2010 to 05/2014
Human Resources Administrative AssistantPrecise ParkLink Inc – City, STATE,
Created, organized and maintained employee personnel files to keep sensitive data secure.
Developed and facilitated new-hire orientations and corporate policy trainings.
Conducted employment verification and background investigation to facilitate hiring process.
Created and managed more than 500 confidential personnel records.
Supported top talent identification processes by interviewing candidates and executing onboarding, orientation and benefits processes.
Scheduled appointments, meetings and conferences with employees to discuss and mitigate personnel issues.
Research materials (new policies, employment standards)
Assist with pre-screening candidates and preliminary phone interviews
Prepare payroll time sheets as requested
Updated spreadsheets as needed (vehicle insurance, employee
attendance…)
Assist in day-to-day administrative processes associated with the HR department
Education and Training
Expected in 06/2013 to to
Bachelor of Arts: History University of Toronto - Toronto, ON GPA:
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