LiveCareer-Resume

client relations coordinator resume example with 10+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Diplomatic Administrative Coordinator with 10 years of comprehensive experience managing and guiding clients and employees. Methodical, well-coordinated, and well-versed in recruitment strategies. Comfortable multitasking in fast-paced, deadline-driven environments. Proficient in organizing schedules and paperwork. Commended for superior performance and consistently going above and beyond to exceed goals. Adds value to any organization in need of great collaboration, interpersonal, and multitasking abilities.

Skills
  • Project Coordination
  • Relationship Building
  • MS Office
  • Problem Resolution
  • Organizational Skills
  • Training & Development
  • Time Management
  • Excellent Communication Skills
  • Detail-Oriented
  • Technical Troubleshooting
  • Interpersonal Skills
  • Implementation and Configuration
Experience
Client Relations Coordinator, 01/2021 - Current
Aldevron Fargo, ND,
  • Serve as Gate Keeper by efficiently screening e-mails and phone calls, only forwarding all relevant e-mails directly to the business owner
  • Handle high-volume communications to facilitate clients by responding to new inquiries, effectively scheduling consultation appointments and managing project timelines
  • Drive operational support through project management, relationship building, and conflict resolution to strengthen daily performance
  • Manage all invoicing by creating payment schedules, tracking payments, and making adjustments as needed
  • Establish and institute new workflows and documentation to ensure efficient office records management, encourage data accuracy, and conduct detailed reporting
  • Delivering exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
Wedding Coordinator, 04/2011 - Current
Zoominfo Bethesda, MD,
  • Supervising complex and fast paced coordination, organization, and planning of wedding day events, ranging from intimate gatherings to weddings with over 500+ attendees
  • Developing and implementing detailed timelines of event activities by collaborating with multiple vendors and relevant parties
  • Maintaining comprehensive calendars and bookings to support meetings, travel, and ancillary events
  • Interviewing applicants and onboarding newly hired coordinators by setting up training schedules and reviewing software applications used internally by the team
  • Managing high profile vendors and contractors encouraging streamlined communications to deliver a smooth event
  • Troubleshooting issues and concerns in a highly pressurized environment until reconciliation
  • Ensuring proper and proactive documentation management with respect to the wedding day, as needed
  • Cross-trained on payroll application, inquiry tracking and scheduling process
  • Provided mental health support for new coordinators and clients throughout the planning process
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
Account Manager, 10/2014 - 04/2020
Concentrix Batesville, SC,
  • Provided comprehensive executive administrative support to multiple senior leaders including the Director of Account Management and the Executive Vice President.
  • Managed full project lifecycles beginning at inception and ending with customer-facing deployments.
  • Outlined work plans, assessed resources and determined timelines for projects.
  • Liaised with key stakeholders to obtain details on project scope, component requirements and duration restrictions.
  • Assessed and filtered resumes from potential job candidates to identify qualified individuals.
  • Guided new hires through orientation and on-boarding and explained documentation requirements to facilitate HR process.
  • Cemented travel arrangements including hotel accommodations, flight, and restaurant reservations.
  • Oversaw expenses in collaboration with the Finance Department utilizing industry-specific software.
  • Developed and sustained strong relationships with key stakeholders and partners, keeping communications fluid and relevant.
  • Drove reporting on metrics and KPIs with a keen eye on client satisfaction.
  • Served as the Account Manager for 14+ clients managing relationships with municipalities, universities, and government agencies regarding complex permit parking programs.
  • Delivered engaging and polished presentations to highlight products and draw favorable competitor comparisons.
  • Educated clients on new releases and updated account information to maintain high standards of client service.
  • Analyzed account details such as usage, productivity, and client comments to enhance understanding of effectiveness and client needs.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Delivered in-depth, valuable performance reviews to clients both in-person and via teleconferencing systems.
  • Evaluated client processes, employee performance and training progress to determine additional training needs.
Trainer, 12/2011 - 03/2014
FLEXTRONICS City, STATE,
  • Instructed new hires on company policy, operations, benefits, and warranty facility logistics
  • Maintained new hire paperwork and submitted it to the Human Resources department
  • Tested trainees on materials to determine levels of understanding and areas requiring further instruction
  • Created training tutorial videos on proprietary systems
  • Evaluated and communicated trainee participation and performance in reports to management
  • Scheduled and taught in class and online courses to increase learning opportunities
  • Monitored participant workflow and behaviors throughout training process
  • Recorded and edited videos for use in later courses or by remote learners
  • Mentored new hires, resulting in stronger staff development and increased productivity.
Education and Training
Bachelor of Science: Hospitality , Expected in 05/2008
-
Johnson & Wales University - Providence, RI,
GPA:
Status -
MBA: Business Administration, Expected in
-
William Paterson University of New Jersey - Wayne, NJ,
GPA:
Status -
Accomplishments
  • Business Administration Accomplishments
  • Increased client productivity by 50% through implementation of new workflows and policies
  • Hand-selected to oversee a new software solution with a startup of one client increasing to 7 clients after becoming a subject matter expert and building the product reputation
  • Recognized by Zone Manager for exceptional customer service and awarded a merit increase
  • Employee of the Month – June 2013 & July 2013

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Resume Overview

School Attended

  • Johnson & Wales University
  • William Paterson University of New Jersey

Job Titles Held:

  • Client Relations Coordinator
  • Wedding Coordinator
  • Account Manager
  • Trainer

Degrees

  • Bachelor of Science
  • MBA

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