client relation coordinator resume example with 11+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Professional Summary
Knowledgeable and dedicated customer service professional with extensive experience in Corporate America industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Now that I am transitioning & changing my career path. I want to work as an educational advisor with a career counseling firm and help high school and college age young adults.
Skills
To work as an educational advisor with a career counseling firm and help high school and college
Students in selecting right academics paths
Funds
Materials
Scheduling
Route dispatch
Credit card processing
Customer service
Financial
Counseling
Policies
Supervisor
Key holder experience
Complaint resolution
Client relations expert
Client relationship building
Client relations strength
Customer and client relations
Strong client relations skills
Work History
Client Relation Coordinator, 02/2014 to Current Fay Servicing – Farmers Branch, TX,
Answering incoming calls Professionally, timely and effectively communicating with customers, technicians and service managers
Provide timely and accurate information to incoming customer service requests
Scheduling, resolving or diffusing customer issues and providing timely feedback to supervisor regarding service failures or customer concerns
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
Maintained excellent attendance record, consistently arriving to work on time
Developed team communications and information for meetings
Resolved escalations problems, improved operations and provided exceptional client support
Increased customer satisfaction by resolving Pest Control issues
Bankruptcy Specialist II, 11/2011 to 09/2013 Rocketship Education – Concord, CA,
Monitored bankruptcy files for a mortgage company using best practice to collect delinquent funds Monitored account and recommending legal actions to assure company receives best possible financial resolutions
Prep and prepare information for proof of claim filings, electronically filed notice of appearance and proof of cams for law firms
Developed professional relationships with bankruptcy attorneys, trustees, other legal counsel and bankruptcy court personnel
Filed documents with bankruptcy courts within expected timeframes to prevent delays
Appropriately followed up with attorneys and bankruptcy trustees to avoid bankruptcy delinquencies
Collaborated with attorneys and other legal personnel on bankruptcy documentation reviews, making necessary corrections
Created highly researched and articulate legal paperwork such as pleadings, contracts and briefs
Analyzed elements of civil litigation, including evidence gathering and presentation and client counseling, in addition to evaluating jury selection methods processes
Researched state statutes, decisions, legal articles, codes and documents
Developed polished legal documents, including motions and briefs, to support litigation processes and court proceedings
Implemented emergency procedures to save time and spearhead specific legal projects
Sr. Mortgage Specialist, 11/2008 to 09/2010 Chase Home Finance – City, STATE,
Review loan documents to verify authenticity Responsible for summarizing depositions, assisting with creating and labeling trial exhibits Answer Interrogatories and document production, assist with all facets of trial preparation
Drove operational improvements which resulted in savings and improved profit margins
Resolved conflicts and negotiated mutually beneficial agreements between parties
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Maintained excellent attendance record, consistently arriving to work on time
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
Substitute Teacher, 08/2006 to 02/2007 Cedar Hill ISD – City, STATE,
Use materials provided to attain lesson goals
Direct the classroom , accomplishing curriculum objectives and goals outlined in the lesson plans
Take attendance according to the procedures of the school district 2 Keep classroom ad work orderly, and maintain normal classroom rhythms Comply with all procedures, guidelines, and policies of the school at all times
Maintain a professional attitude in all manner of conduct with students, faculty, and parents, including a commitment to confidentiality
Collaborated with teaching staff to devise and implement coordinated educational strategies and student support networks
Developed and deepened relationships with students, family members and faculty to promote optimal student learning environments
Enhanced student learning by optimizing wide range of instructional approaches and innovative classroom activities
Kept accurate and current attendance records and assignment sheets to maintain file compliance
Assisted students of all ability levels develop life-long learning skills and good study habits
Upheld classroom routines to support student environments and maintain consistent schedules
Diversified classroom instruction and group activities to successfully support students with unique strengths and learning styles
Kept students on-task with proactive behavior modification and positive reinforcement strategies
Followed classroom plans left by class teacher to continue student education and reinforce core concepts
Implemented outlined grading and assessment techniques to document growth, development and knowledge advancements during teacher absence
Studied changing regional curriculums to maintain knowledge of lesson plans for short- and long-term substitute positions
Modified homework assignments based on daily progress and regional curriculum regulations
Handled classrooms of up to 120 students, reporting problem students to and keeping detailed behavioral records
Supervised lunchroom and recess activities
Took notes and prepared reports on school day activities to provide to primary teacher
Assigned, explained and graded homework
Education
Bachelor’s: Interdisciplinary Studies, Expected in 12/2019 to Jackson State University - Jackson, MS, GPA:
Associate: Arts, Expected in 2018 to Coahoma Community College - Clarksdale, MS, GPA:
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