client relation analyst resume example

Recruiting, Staffing and Onboarding employees

· Reviewing applications and making eligibility and qualification determinations.

· Create, update and coordinate candidate pipeline in preparation of interview dates.

· Managed the whole onboarding process, ensuring that all pre-employment processes and forms are completed accurately.

· Work Collaboratively with all departments.

Corp to Corp Management

· Responsible for the onboarding process for new Clients.

· Reviewing of MSA/PO and signing authority of the MSA/PO.

· Negotiate with the customer on the Rate /MSP fees/ Net Pay terms/COI clause if needed.

· Co-ordinates and follow up with customer for renewal of PO.

· Managed issues involving clients and accounts, escalating situations that required additional assistance to [Job Title] for immediate attention.

· Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.

· Supported clients by handling service requests, answering questions and acting as consistent resource.

· Managed client complaints with high level of professionalism and competence.

· Responsible for the COI Distribution and yearly renewal.

· Maintains the CDR/CIS directory regarding on-boarding, off-boarding, rate changes, pay changes, contact details of clients.

· Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.

· Documented conversations with customers to track requests, problems and solutions.

Payroll Administration.

· Onboarded new employees in time recording and payroll systems.

· Enforced established payroll related policies, procedures and regulations and adherence to company and governmental policies.

· Reviewed, investigated and corrected errors and inconsistencies in financial entries, documents and reports.

· Accurately processed data, validation and local tax laws and remedies changes.

· Responsible for all employee inquiries regarding payroll and timekeeping.

· Managed Payroll and time attendance systems in ADP and QuickBooks.

· Prepared purchase orders and expense reports.

· Verifying and inputting payroll summary timesheets arriving via e-mail using excel, input hours including.

· Vacation, making changes in rates of pay for hourly pay and salary for employees.

· Overseeing the payroll distribution and monthly financial reconciliation process for all payroll, including reconciliation against actual contracts. Assisting the Management and HR manager in various financial or HR projects that have a payroll component.

· Analyze and review payroll data in HR system for accuracy.

· Correcting of payments, applying adjustments, and researching errors in system when payment is incorrect.

· Evaluated reports of overpaid hours and wages for more than 50 consultants that ensured accurate and timely.

· Processing all w-4's while auditing employees' name, address, and SSN. Run Biweekly payroll

Benefit Administration

· Managed enrollment of new employees and company-wide yearly enrollment period.

· Checked accuracy and completeness of benefits applications and documents.

· Saved costs by analyzing and modifying compensation and benefits policies to establish competitive programs and ensure compliance with legal requirements.

Compliance Management.

· Verify new hire I-9 documentation and corresponding filing with E-Verify processing of employees.

· Audits I9 Forms.

· Performs background checks and employment verifications.

· Monitor and responds to emails sent to the HR, escalate inquiries to other staff when appropriate. Assess employee development needs.

Organizational structure.

· Active with all operations-based projects to help HR / Legal / Client Relation team to meet and exceed corporate Objectives.

· Create, maintain, and analyze timely analytics/metrics on HR initiatives and make recommendations for action or improvement.

· Create employee files in the HRIS system and Maintains the HRIS system regarding on-boarding, off-boarding.

· New hires, status changes, pay changes, personnel actions, terminations, benefits, personal information Changes/updates.

· Ensure the integrity of employee data, including performance of regular audits and documentation.

· Convert complex data into visually appealing presentation formats.

· Work with management to execute on performance evaluations.

· Consult with consultants for training needs.

· Coordinate employee training classes, managed PIP programs.

Immigration.

· Job posting for initiation of Green Card Process. Preparation for documentation of Visa Stamping/Interview.

· Manage and Prepare documentation for Immigration Process.

· Engagement with Legal /attorney to facilitate the Immigration Process.

· Initiate and coordinate H1BTransfer/Extensions

· /Amendments.

· Create and distribute Human Capital communications Benefits Administration. Assist with the administration of employee benefits, including enrollments, changes, and terminations.

· Provide the benefits presentations to new hires. Benefits plan open enrollment/renewal and plan management.

· Monitor the completion of performance appraisal reports, provide status reports to management.