LiveCareer-Resume

client project manager resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Multi-talented Project Manager with strong attention to detail, excellent written and verbal communication, and recognized for fostering positive morale among project contributors.

30+ years of experience including founding two businesses, experience in non- profit management, hospitality industry, education, corporate sector, and digital marketing space.

Skills
  • Project Coordination
  • Customer Relations Specialist
  • Staff Management
  • Client Relations
  • Document Management
  • Proofreading
  • Client Liaison
  • Copy Editing
  • Social Media Marketing
  • Digital Marketing
  • Project Management
  • MailChimp
  • Constant Contact
  • CRM and Office Management Software
  • Meeting Note Taking
  • Verbal and Written Communication
  • Processes and Procedures
  • Client Rapport
  • Cross-Functional Collaboration
  • Administrative Support
  • Invoicing and Billing
  • Email Marketing Campaigns
  • SEO
  • Customer Relationship Management (CRM)
Experience
02/2020 to Current
Client Project Manager Revolution Foods New Orleans, LA,

· Coordinate project resources, including team members and external vendors, to facilitate seamless project delivery

· Provide weekly project status updates to clients, addressing inquiries and concerns promptly and professionally

· Create and maintain project documentation, including SOW, project requirements, and bugs/feature requests

· Conduct project meetings, prepare meeting agendas, capture meeting minutes, and follow up on action items

· Monitor project progress and prepare proposals and manage billing

08/2017 to Current
Founder, Digital Marketing Manager Ul Mumbai, IN,

· Founded the company, and managed the execution of digital projects from initiation to completion, ensuring on-time delivery and satisfaction

· Collaborated with cross-functional teams, including designers, developers, and marketers, to build project requirements and allocate resources effectively

· Proofread, edited, and provided feedback to writers on all copywriting projects, ensuring brand alignment

· Communicated with clients as the primary point of contact, providing regular updates on project status and addressing concerns, resulting in a client satisfaction rate of 95%.

· Wrote social media content to increase engagement with customers.

· Supported SEO initiatives to improve content, keywords, and branding.

10/2021 to 03/2023
Project Manager Ul Oakland, CA,

· Successfully managed and executed end-to-end digital marketing campaigns for diverse clients in the health, education, consulting, startup, and tech spaces in a fast-paced agency environment

· Led cross-functional teams, including digital marketers, designers, developers, and content creators, to deliver high-quality projects on time

· Maintained strong client relationships, serving as the main contact, providing regular updates, and addressing inquiries and concerns promptly

· Built and established strong partnerships with teams, vendors, and contractors.

· Implemented effective project management strategies, documented SOPs, ensured seamless coordination, tracked progress, and optimized campaign performance to exceed client expectations.

02/2022 to 08/2022
Project Manager Amphitheater Public Schools Tucson, AZ,

· Coordinated and managed projects within a digital marketing agency, ensuring seamless execution and on-time delivery

· Managed end-to-end project cycles, from planning and resource allocation to quality assurance, ensuring projects are completed to the highest standards and meet client objectives.

· Built and established strong partnerships with teams, vendors and contractors.

07/2013 to 11/2019
Founder Five Below, Inc. Chardon, OH,

· Founded and established a vibrant and innovative children's cooking school, creating a nurturing and engaging environment for hundreds of young learners

· Developed and implemented a comprehensive curriculum, incorporating interactive and hands-on cooking activities to foster a love for culinary arts and promote essential skills such as teamwork and creativity

· Collaborated with parents and guardians, providing regular updates on student progress, offering personalized feedback, and fostering strong relationships to ensure a positive learning experience

· Leveraged Facebook organic posts to increase brand awareness, and hire interns.

12/2012 to 12/2013
Spanish Teacher MarketerHireThynkFuelAjna Wellness And Community Center City, STATE,

· Engaged and inspired kindergarten students as an after-school Spanish teacher, creating a dynamic and immersive learning environment

· Developed and implemented age-appropriate lesson plans, incorporating interactive activities and games to make learning Spanish fun and engaging for young learners

06/2003 to 07/2012
Program Site Specialist Cross-Cultural Solutions City, STATE,

· Led and supervised a high-performing team of 5 individuals, providing guidance, support, and mentorship to optimize their performance and achieve project objectives

· Oversaw volunteer management and logistics, efficiently coordinating the recruitment, training, and preparation of volunteers for international travel (100-200/month), ensuring a smooth and impactful experience

· Maintained daily communication with in-country teams, ensuring effective collaboration, timely project updates, and seamless coordination across locations in North Africa, East Africa, Central America and Russia.

03/2000 to 06/2003
Customer Service Manager Duane Reade City, STATE,

· Monitored and analyzed customer service metrics (incidents per store, type of incident, resolution rate), identifying areas for improvement and implementing action plans to drive service excellence and meet performance goals

· Collaborated cross-functionally, including sales and operations, to streamline processes, address customer concerns, and enhance overall service delivery.

Education and Training
Expected in 2003 to to
Certificate: Teaching English to Speakers of Other Languages
New York University - New York, NY,
GPA:
Expected in to to
BA: Spanish & Portuguese and Hotel, Restaurant, Travel Administration
University of Massachusetts - Amherst, MA
GPA:
Languages
Spanish:
Professional
Negotiated:
Swahili:
Limited
Negotiated:
French:
Elementary
Negotiated:
Portuguese:
Elementary
Negotiated:

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Resume Overview

School Attended

  • New York University
  • University of Massachusetts

Job Titles Held:

  • Client Project Manager
  • Founder, Digital Marketing Manager
  • Project Manager
  • Project Manager
  • Founder
  • Spanish Teacher
  • Program Site Specialist
  • Customer Service Manager

Degrees

  • Certificate
  • BA

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