client pathway coordinator resume example with 5+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
PROFILE
Dedicated and compassionate graduate student pursuing a Master's Degree and Clinical certification in Social Work. Possesses exceptional interpersonal and communication skills that are invaluable in establishing meaningful relationships with diverse populations. Skilled in crisis intervention, community-based mental health services, and providing resources to individuals in need. A team player with a commitment to social justice and advocacy, seeking opportunities to apply professional advocacy and guidance skills as a social worker.
Core Skills
Critical Thinking
Crisis Intervention
Strategic Planning
Project Management
Resource Management
Team Collaboration
Community Outreach
Strategic Partnerships
Efficient Under Pressure
Research and Data Analysis
EDUCATION
University of Kentucky , Expected in 05/2023 ā ā:Masters of Social Work, Clinical Certificate - GPA:
University of MemphisMemphis, TNExpected in 12/2020 ā āBachelor of Science:Social Work - GPA:
EXPERIENCE
Alamo Drafthouse Phoenix - Client Pathway Coordinator Gilbert, AZ, 11/2020 - Current
Established and maintained partnerships with community organizations to provide resources to at risk populations
Advocated for the needs of the homeless, demonstrating a commitment to social justice and equity
Provided leadership and commandership in managing emergency shelter for single women and women with children, demonstrating strong organizational and management skills
De-escalated crises and provided community-based mental health services, highlighting crisis intervention skills
Connected individuals with various resources including financial assistance, healthcare, job placement, and substance abuse treatment, demonstrating excellent communication and resource referral skills
Hospitality Hub - Intake Counselor, Hospitality Specialist City, STATE, 04/2020 - Current
Conducted intake assessments for women ages 18-80, demonstrating strong assessment and evaluation skills
Connected individuals with transitional and permanent housing through HMIS database tracking, demonstrating proficiency in using social work-specific software and case management abilities
Referred individuals to financial assistance programs for state-issued identification cards, birth certificates, healthcare, mental health , legal clinic resources, covid-testing, and substance abuse treatment program referrals
Collaborated with community partners such as Catholic Charities, Alliance Healthcare services, Case Management Inc, Promise Development Corporation, CAAP, Harbor House, and Salvation Army Adult Rehabilitation Center, demonstrating strengths in partnership and teamwork skills
Provided mental health support by referring individuals to mental health resources, highlighting a commitment to mental health advocacy and care
Walmart - Money Center Cashier City, STATE, 08/2018 - 07/2020
Delivered exceptional customer service by facilitating check cashing, processing money transfers, and resolving complex billing issues, demonstrating outstanding communication and critical thinking skills
Cultivated a positive customer experience by developing meaningful relationships with clients, utilizing empathy and active listening skills to address their needs and concerns
Mentored and trained new cashiers on operational procedures, policies, and protocols, showcasing excellent leadership and training abilities
Maintained an organized and efficient workspace by handling multiple transactions simultaneously, utilizing effective time management and organizational skills to ensure timely and accurate processing of financial transactions
Huddle House - Server City, STATE, 10/2014 - 09/2015
Ensured customer satisfaction by providing attentive and personalized service to individuals from diverse backgrounds, demonstrating strong interpersonal communication and conflict resolution skills
Facilitated food preparation and production to meet customer demand, while maintaining a safe and hygienic environment, showcasing organizational and time-management abilities
Trained new servers on operational procedures and customer service protocols, utilizing leadership and coaching skills to promote high-quality service delivery
Managed multiple tables and customers simultaneously, balancing competing priorities and demands with grace and efficiency, highlighting excellent multi-tasking and problem-solving skills
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