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Client Manager Resume Example

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CLIENT MANAGER
Professional Summary

Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel. Natural leader experienced in driving great team successes by coaching and motivating team members to increase operational efficiency, and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, ability to work well with others, in both supervisory and support staff roles. Provide senior leadership and internal stakeholders with updates and status reports. Ensure excellent client services while building and maintaining client relationships. Strong people management skills and ability to coach, lead and develop employees. Accustomed to working in fast-paced environments with the ability to think quickly and successfully handle difficult clients.

Work History
Advanced Climate Solutions, LLC - Client ManagerUniversity Park, IL07/2019 - Current
  • Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to ensure resolution.
  • Organized daily workflow to provide optimal service.
  • Performed duties and provided service in accordance with established operating procedures and company policies.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients to ensure satisfaction.
Advanced Climate Solutions, LLC - Billing ManagerUniversity Park, IL03/2013 - 07/2019
  • Reviewed billing problems, researched issues and resolved concerns.
  • Trained and mentored staff on procedures, compliance requirements and collections techniques.
  • Worked with customers to develop payment plans and bring accounts current.
  • Generated and submitted invoices based upon established accounts receivable schedules and terms.
  • Managed efficient and accurate processing of invoices and check requests for 100+ locations.
  • Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele.
  • Adhered to established policies, procedures and compliance for satisfactory audit rating.
  • Conducted training and change management processes to improve operations.
  • Determined and recommended methods to address improvement opportunities.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Huot Oil - Retail Sales AssociateManteno, IL03/2010 - 03/2013
  • Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
  • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Monitored sales floor and merchandise displays to ensure presentable condition, taking corrective action such as restocking or reorganizing products.
  • Maintained clean personal appearance, and wore uniforms per company policy.
  • Provided exceptional services to ensure pleasant shopping experiences and adhere to company protocol.
  • Helped customers manage large purchases by collecting items from shelves and storage locations.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Prepared and submitted end-of-shift reports using POS system.
  • Opened store independently when needed and prepared nightly bank drop for manager.
  • Provided excellent customer service to cultivate loyalty and satisfaction.
Country Inn & Suites By Carlson Manteno, IL - Hospitality AssociateManteno, IL09/2008 - 03/2010
  • Established unique service goals to each venue to provide constant and excellent service.
  • Accurately identified and resolved customer complaints concerning food or lodging.
  • Created healthy nutritious menus to serve during breakfast hours.
  • Developed and implemented updates to menus and policies in line with changing preferences and goals.
  • Managed budget and team to handle all needs.
  • Sourced quality vendors to ensure highest standards were consistently achieved.
  • Greeted customers with smile and provided friendly, knowledgeable service.
Skills
  • Data entry
  • Accounts payable and receivable
  • Invoice and payment processing
  • Audit coordination
  • Clerical support
  • Transactions reconciliation
  • Planning and execution
  • Business development
  • Partnership development
  • Process evaluations
  • Relationship cultivation and retention
  • Conflict resolution skills
  • Interpersonal and client communications
  • Client satisfaction-driven
  • Systems and software programs
  • Account management
  • Territory management
Education
Prairie State CollegeChicago Heights, ILScience / Nursing
06/1985Bloom Township HighschoolChicago Heights, ILHigh School Diploma
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Resume Overview

Companies Worked For:

  • Advanced Climate Solutions, LLC
  • Huot Oil
  • Country Inn & Suites By Carlson Manteno, IL

School Attended

  • Prairie State College
  • Bloom Township Highschool

Job Titles Held:

  • Client Manager
  • Billing Manager
  • Retail Sales Associate
  • Hospitality Associate

Degrees

  • Science / Nursing
    High School Diploma

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