Client Manager Resume Example
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CLIENT MANAGER
Highlights
| SKILLS Microsoft Word, Excel, Outlook, and PowerPoint. Mortgage Loan Software- CELT, Loan Handler. |
Accomplishments
- Was elected as Service Champion for years 2010 through 2012
- Collect on outstanding balances and execute credit evaluations on clients
- Reduced Days Sales outstanding from 120 days to less than 80 days
Experience
09/2014 to Current
Client ManagerAccentcare － Ontario , CA
- Identified, sourced and developed prospective customers within the Chase Commercial Term Lending platform.
- Pre-underwrite and pre-qualify all loan transactions.
- Established a pipeline of $20MM in new business within first six months of joining Chase CTL.
- Effectively cross-sold to Chase credit partners within residential, business banking/commercial owner occupied, and construction lending divisions.
- Delivered superior customer experience by meeting all sponsors at the subject properties and offering them guidance with the Chase loan process.
- Participated in weekly cold calling efforts, built and maintained a targeted mailing list, and also proactive in attracting lead sources through attorneys, realtors, title reps, business owners, and members of the local Chambers of Commerce.
- Delivered pro-active management with the Chase turn time tool to ensure closing turnaround of 40 to 45days.
- Ensured credit and underwriting guidelines were followed and implemented on all loan transactions.
- Stayed compliant with all regulatory and risk review matters through Chase training modules.
- Fully implemented KYC.
04/2001 to 08/2014
Vice PresidentFirst Hawaiian Bank － Kapolei , HI
- Managed seven Loan Officer's sales in wholesale department through the use of FSB small commercial and residential loan products.
- Planned and implemented marketing of mortgage products through the use of telemarketing, direct mail, trade shows, seminars, and referrals.
- Top producer for years 2008 through 2013 and closed in excess of 400 million dollars in mortgage loans.
- Grew and maintained existing portfolio by average of 5 to 10% every year since 2009.
- Sold full suite of Flushing Bank products including business checking accounts, lease security accounts, remote deposit capture, and other low cost deposit accounts.
- Set and attained mandatory goal of contacting 25 new brokers per week and visiting two brokers per week.
- Supervisory responsibility for preparation and analysis of all new loan submissions.
- Analyzed personal tax returns, business tax returns and financial statements.
- Responsible for compliance with credit and regulatory guidelines for all the loan originators.
- Participated in local community organizations and activities in the bank's lending footprint and helped enhance and promote the Flushing Bank brand.
- Was elected as Service Champion for years 2010 through 2012.
- Contributed and assisted bank in workouts and finding new buyers for distressed properties.
10/1998 to 03/2001
Retail Loan OfficerFirst Community Bank － Lindside , WV
- Marketed and sold HSBC residential retail loan products for purchases and refinances.
- Attained sales goals by building relationships through a network of attorney's, CPA's, financial planners, and realtors.
- Organized seminars for first time homebuyers.
- Launched successful new sales program-leveraging technologies to increase sales while reducing the cost and time associated with prospecting.
- Generated lead list and solicited borrowers directly through mail and telemarketing for refinances and debt consolidation.
- Responsible for territory management and monitoring loan origination and processing from start to finish working closely with processors and underwriters.
05/1996 to 09/1998
Collections RepresentativeSedgwick Claims Management Services, Inc. － Des Moines , IA
- Prepare monthly credit and accounts receivable status reports.
- Collect on outstanding balances and execute credit evaluations on clients.
- Perform cash flow analysis, applications and management functions.
- Reduced Days Sales outstanding from 120 days to less than 80 days.
- Reconcile all current and past accounts receivable items.
05/1993 to 04/1996
Collection CoordinatorCity Of Norfolk, Va － Norfolk , VA
- Challenged to collect on past due receivables.
- Negotiated settlements with claims adjusters.
- Coordinated direct billing payment plans with third party insurers.
- Supervised 2 collection representatives.
Education
1993
Bachelor of Science: Business Administration-ManagementCity, State, US1989-1993 Bachelor of Science-Business Administration-Management, Florida Atlantic University, Boca Raton, FL Member-FAU Rugby Team
Professional Affiliations
Participated in weekly cold calling efforts, built and maintained a targeted mailing list, and also proactive in attracting lead sources through attorneys, realtors, title reps, business owners, and members of the local Chambers of Commerce
Skills
Sales, Credit, Telemarketing, Lending, Loans, Direct Mail, Financial Statements, In Wholesale, Marketing, Million, Mortgage, Mortgage Loans, Multifamily, Sales In, Security, Tax Returns, Billing, Claims, Collection, Receivables, Settlements, Increase, Increase Sales, Loan Origination, New Sales, Prospecting, Retail, Retail Marketing, Sales Goals, Sales Program, Sales While, Territory, Territory Management, Accounts Receivable, Cash, Clients, Collections, Closing, Cold Calling, Pipeline, Proactive, Self Motivated, Training, Underwriting, Excel, Microsoft Word, Mortgage Loan, Networking, Outlook, Powerpoint, Real Estate, Word
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Resume Overview
Job Titles Held:
- Client Manager
- Vice President
- Retail Loan Officer
- Collections Representative
- Collection Coordinator
Degrees
- Bachelor of Science : Business Administration-Management
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