Highly effective and dedicated manager with a strong work ethic and the ability to build lasting client relationships. Experienced in operations management, client management, sales, staffing and leadership management. Exceptional organizational and planning skills. Adaptable and transformational leader with an ability to work independently, creating effective results, and developing opportunities that further establish organizational goals. Dependable and organized team player with the ability to communicate effectively and efficiently.
Skills
Multidisciplinary team leadership
Compelling leadership skills
Recruiting and hiring
Rapport and relationship building
Leadership
Processes and procedures
Goal-oriented
Workforce training
Client relationships
Business and Operations Management
Project management abilities
Staff supervision
Office administration
Training & Development
Time management
Planning
Experience
02/2020 to Current
Client ManagerEnvironmental & Occupational – Indianapolis, IN,
Developed long-term rapport with clients to cultivate loyalty.
Developed pricing strategies to negotiate contract renewals with key accounts.
Valued for input on general operational decisions, including goal setting, staff planning and policy development.
Focused on achieving highest level of expectations to meet client and company satisfaction.
Provided timely and accurate delivery of client communications.
Managed employee payroll, hiring, termination, and training to ensure maximum productivity.
Established sales goals and strategies that contributed to increased growth in sales and profitability.
Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
Established work priorities to meet contractual obligations for schedule and installations.
Assessed, optimized and elevated operations to target current and expected demands.
Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
Managed daily operations, including supervising multiple team members across sixty five different locations.
Conferred with subordinate managers each day to assess needs and optimize activities.
Resolved issues, including challenges regarding circuits, websites, vendors and telecoms.
Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
Achieved and surpassed production targets through effective staff management, task allocation and materials coordination.
06/2018 to 03/2019
Office ManagerConnectwise – Cranberry Twp, PA,
Increased office organization by developing filing system and customer database protocols.
Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
Handled scheduling and managed timely and effective allocation of resources and calendars.
Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Supported office needs including taking messages, scanning documents and routing business correspondence.
Planned and executed successful corporate meetings, lunches and special events for groups of up to 100.
Greeted visitors promptly and directed to correct locations.
Elevated customer satisfaction ratings by resolving client and case issues effectively.
Managed office inventory by maintaining documentation of stock.
Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives.
Managed daily operations within office by supporting continuous delivery of excellent services and care.
Interviewed, onboarded, developed and oversaw daily activities of twenty five clerical and administrative office personnel.
10/2015 to 06/2018
Preschool DirectorChildren Of America – Jackson Heights, NY,
Increased new enrollment.
Managed operations of childcare center licensed for 276 children.
Handled admission and placement of new students.
Planned weekly menus for 276 children following nutritional and allergen guidelines including the state food program.
Oversaw day-to-day activities of preschool.
Conducted rigorous interview and hiring process to deliver qualified teaching staff for parents and students.
Coordinated facility operations by establishing logical policies and communicating to staff, teachers and parents.
Reported health concerns and posted health warnings in case of illness.
Planned large-scale preschool events.
Communicated with parents and fostered strong professional relationships.
Monitored compliance with state, federal and company regulations, standards and requirements.
Hired, mentored and monitored qualified childcare staff.
Inspected facility and activities to monitor safety, sanitation and procedures.
Education and Training
Expected in 03/2012 to to
MBA: Business Administration And Management University Of Phoenix - San Juan, PR, GPA:
Minor in Global Management
3.72 GPA
Expected in 10/2004 to to
Bachelor of Science: Speech And Language Therapy Carlos Albizu University Of San Juan - San Juan, PR, GPA:
Magna cum laude graduate
Expected in to to
PMP Certification : Project Management Universidad Politecnica De Puerto Rico - San Juan, PR, GPA:
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