A highly organized, detail-oriented, customer service professional with over 20 years of diversified business knowledge and expertise in recognizing potential issues, communicating appropriate resolutions, and understanding the direct impact on corporate operations. This knowledge has been gained through experience, self-motivation, and education and is a great asset in bridging the gap between corporate operations and customer satisfaction.
- Exceptional interpersonal communication.
- Articulate and well-spoken.
- Excellent time management skills.
- Accurate and detail oriented.
- Effective problem solver.
- Very well organized
- Direct contact with clients concerning all aspects of their account including processing orders, monitoring deliveries, inventory management, transportation, problem solving, special order requests, and financial adjustments.
- Responsible for supporting and retaining relationships between accounts and sales representatives.
- Proven ability to work in a fast paced environment and meet strict turnaround deadlines.
- Enhanced employee performance through daily mentoring, one-on-one discussions, and motivational strategies.
- Account specialist responsible for handling a book of business in excess of ten million dollars per year including such accounts as Atlantic Healthcare Systems, Montefiore Medical Center, Suburban Energy & Propane, and Fairleigh Dickinson University.
- Work proactively with all levels of management, as well as personnel of various departments, to facilitate all aspects of account management and operational solutions.
- Instrumental in improving customer satisfaction through suggestions, development, and implementation of new reporting procedures.
- Communicate new sales opportunities to increase revenue.
- Acted as a liaison and maintained open lines of communication among sales department, purchasing, transportation, and various levels of management.
- Responsible for the training of all new employees.
- Provided solid problem resolution skills and timely follow through to ensure customer satisfaction and promote customer retention.
- Responsible for the order entry of requisitions, accurate price quotations, product availability, credit reimbursements, and special order requests.
- Provided quality corporate client services in a high volume tabletop industry.
- Acted as a liaison between senior buyers of major department stores and sales representatives.
- Managed a team of eight, including the set up and organization of office procedures.
- Maintained customer loyalty utilizing excellent interpersonal skills and professional mannerism.
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School Attended
- COUNTY COLLEGE OF MORRIS
Job Titles Held:
- Client Liaison Manager
- Senior Account Specialist
- Senior Account Coordinator
- Customer Relations Manager
Degrees
- Associates Degree
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