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Client Liaison Manager Resume Example

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CLIENT LIAISON MANAGER
Summary

A highly organized, detail-oriented, customer service professional with over 20 years of diversified business knowledge and expertise in recognizing potential issues, communicating appropriate resolutions, and understanding the direct impact on corporate operations. This knowledge has been gained through experience, self-motivation, and education and is a great asset in bridging the gap between corporate operations and customer satisfaction.

Skills
  • Exceptional interpersonal communication.
  • Articulate and well-spoken.
  • Excellent time management skills.
  • Accurate and detail oriented.
  • Effective problem solver.
  • Very well organized
Experience
Client Liaison ManagerNov 2007 to Current
PREMIER SUPPLIES － Carlstadt, New Jersey
  • Direct contact with clients concerning all aspects of their account including processing orders, monitoring deliveries, inventory management, transportation, problem solving, special order requests, and financial adjustments.
  • Responsible for supporting and retaining relationships between accounts and sales representatives.
  • Proven ability to work in a fast paced environment and meet strict turnaround deadlines.
  • Enhanced employee performance through daily mentoring, one-on-one discussions, and motivational strategies.
Senior Account SpecialistJan 2004 to Jan 2007
ALLIED OFFICE PRODUCTS － Clifton, New Jersey
  • Account specialist responsible for handling a book of business in excess of ten million dollars per year including such accounts as Atlantic Healthcare Systems, Montefiore Medical Center, Suburban Energy & Propane, and Fairleigh Dickinson University.
  • Work proactively with all levels of management, as well as personnel of various departments, to facilitate all aspects of account management and operational solutions.
  • Instrumental in improving customer satisfaction through suggestions, development, and implementation of new reporting procedures.
  • Communicate new sales opportunities to increase revenue.
Senior Account CoordinatorJan 1998 to Jan 2003
BOISE OFFICE SOLUTIONS － Carlstadt, New Jersey
  • Acted as a liaison and maintained open lines of communication among sales department, purchasing, transportation, and various levels of management.
  • Responsible for the training of all new employees.
  • Provided solid problem resolution skills and timely follow through to ensure customer satisfaction and promote customer retention.
  • Responsible for the order entry of requisitions, accurate price quotations, product availability, credit reimbursements, and special order requests.
Customer Relations ManagerJan 1996 to Jan 1998
MIKASA － Secaucus, New Jersey
  • Provided quality corporate client services in a high volume tabletop industry.
  • Acted as a liaison between senior buyers of major department stores and sales representatives.
  • Managed a team of eight, including the set up and organization of office procedures.
  • Maintained customer loyalty utilizing excellent interpersonal skills and professional mannerism.
Education
Associates Degree, CommunicationsCOUNTY COLLEGE OF MORRIS
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Resume Overview

Companies Worked For:

  • PREMIER SUPPLIES
  • ALLIED OFFICE PRODUCTS
  • BOISE OFFICE SOLUTIONS
  • MIKASA

School Attended

  • COUNTY COLLEGE OF MORRIS

Job Titles Held:

  • Client Liaison Manager
  • Senior Account Specialist
  • Senior Account Coordinator
  • Customer Relations Manager

Degrees

  • Associates Degree , Communications

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