client intake specialist front office manager resume example with 12+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Reliable administrative support professional with great attention to detail. Works well independently to carry out assignments, maintains impeccable files. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and ready to grow in a career position.
Skills
Efficient multi-tasker
Clerical
Teamwork
Interpersonal Communication
Customer Service
Spreadsheets
Compassion
Work History
Client Intake Specialist/Front Office Manager, 10/2018 - Current Vca Antech, Inc. – Portland, OR,
Input data and completed placement paperwork.
Completed client reporting requirements consistent with corporate and regulatory standards.
Secured funding information and verified funding and insurance coverage arrangements.
Scheduled and made appointments
Produced and filed various legal documents and electronically preserved updated case record system.
Prioritized and handled multiple assignments and maintained firm commitment to deadlines.
Generated documents and presentations using large repertoire of software programs.
Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
Generated and submitted invoices based upon established accounts receivable schedules and terms.
Identified, researched and resolved billing variances to maintain system accuracy and currency.
Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
Executed billing tasks and recorded information in company databases.
Managed medical intervention and therapy for animals in collaboration with Veterinarians.
Recorded symptoms and documented medical observations to inform treatment decisions.
Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
Triaged incoming patients to determine treatment needs and urgency of care.
Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
Administered medications to animals in treatment and documented changes in condition.
Answered owner animal health questions and advised on best care practices.
Assisted senior staff with blood analyses and physical assessments.
Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
Managed adjoining veterinary supply shop that sold medications, animal food and pet equipment.
Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
Kept accounts in balance and ran daily reports to verify totals.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Client Service Coordinator/veterinary Technician, 08/2008 - 09/2011 Banfield Pet Hospital – City, STATE,
Answered owner animal health questions and advised on best care practices.
Triaged incoming patients to determine treatment needs and urgency of care.
Managed medical intervention and therapy for animals in collaboration with Veterinarians
Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
Recorded symptoms and documented medical observations to inform treatment decisions.
Educated clients on post-surgical care and nutrition.
Collected payments from clients and updated account balances.
Confirmed appointments, communicated with clients and updated client records.
Sorted, received and distributed mail correspondence between departments and personnel.
Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Collected and distributed messages to team members and managers to support open communication and high customer service.
Collected, sorted, distributed and sent mail and packages.
Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Balanced employee availability, customer schedules and maximum load levels when scheduling appointments.
Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
Resolved customer problems and complaints.
Education
Substance Abuse Counselor Certification: Substance Use/human Services Education, Expected in 05/2021 - Wisconsin Indianhead Technical College - Shell Lake, WI GPA: Status -
Associate of Science: Veterinary Technology, Expected in 04/2008 - Argosy University - Orange, CA GPA: Status -
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.