Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Efficient administrative team member with a strong history of providing top-notch clerical support and operational assistance to support staff needs. Diplomatic communicator and self-motivated worker with decisive nature necessary to manage independent work. Experienced in coordinating documents, supplies and project resources.
Skills
Customer-service oriented
Advanced clerical knowledge
Personable and outgoing
Punctual
High efficiency
Time management
Memorization and recall
MS Office + Excel proficiency
Telephone skills
Teamwork and collaboration
Customer and client relations
Professional demeanor
Attention to detail
POS skills
Organization skills
Multitasking strengths
Work History
08/2019 to 03/2020Client CoordinatorNew York Kids Club | Nyc Metropolitan Area, NY,
Welcome clients upon their arrival for their appointment/walk-ins inquiring information regarding the benefits of the procedures. Request identification to confirm identity and walked clients through medical intake forms.
Review contraindications with clients before moving forward with their process which was then confirmed by nurse and head doctor. Provide appropriate paperwork to be filled out by their doctor and returned in order to continue with the procedure if there were any contraindications.
Direct clients on suitable preparation while getting a better understanding of their goals and concerns. Answer any questions clients may have while being knowledgeable of all products, ingredients, rewards of consistency and how it will help them reach their aim.
Demonstrated product application on clients using testers and samplings and advised clients on proper after-care/home-care regimens.
Coordinated patient scheduling and payments for billing along with answering phone calls and emails.
Drove daily team revenue goals by bringing in over $300 in product sales as well as over $500 in memberships.
Provided ample support to team members, providing creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
Opening and closing procedures which consisted of: disarming/arming security system, restocking supplies, providing and maintaining a clean environment for myself and staff, end of the day reports, locking up equipment/cash, as well as bookkeeping for the days' sales.
01/2019 to 05/2019Front Desk Administrator/BookkeeperRatner | Upper Darby, PA,
Greeted guests at front desk and engaged in pleasant conversations while managing check-in/payment processes.
Promptly answered multi-line phone system and greeted callers enthusiastically while using MindBody to book their appointments. (Clients were also able to book using the company's site/using the MindBody app.)
Performed fast-paced administrative/bookkeeping operations with as many as 42 nightly guests.
Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Maximized client loyalty and satisfaction with prompt, thorough and timely resolutions.
Daily reports of day's progress which also had a list of duties for the next shift to complete.
Updated bookkeeping records for each day using Microsoft Excel.
Promotion emails to clients who had an account with the company (which was mandatory to book an appointment.)
Maintain cleanliness of facility and provide the therapists with required materials needed for the production of the day.
Opening/closing procedures.
01/2018 to 11/2018ReceptionistNephron Pharmaceuticals Corp | West Columbia, SC,
Greet clients with a welcoming personality and provide exceptional customer service
Record the arrival of every client while documenting this data on MindBody.
File clients'/trainers' paperwork as well as keeping their documents up-to-date on the computer.
Revise daily income and process payments.
Answered telephone inquiries from clients, vendors and the public.
Opening/closing procedures.
Check emails periodically/send emails to clients and trainers.
Replenish towels, laundry service, and maintain upkeep of the gym as well as the reception area.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate management instruction.
Coordinated inventory by restocking supplies and placing purchase orders.
07/2016 to 01/2018Sales AdvisorH&M | City, STATE,
Provide assistance to every customer while meeting all of their needs in a timely fashion.
Collaborated with in-store maintenance, stocking, merchandising and upkeep, successfully prioritizing tasks in order to achieve a wide range of daily objectives. Complete tasks in a set time frame along with helping the company reach its daily goals.
Answer phone calls in a kind and courteous manner.
Create an enjoyable and visually appealing shopping environment.
Maintain the stock room whilst being knowledgeable of the products and their designated placement both on the floor and in the stock room.
Trained and served as a peer coach for new sales associates.
Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
Worked collaboratively in team environment.
Sourced hard to find items at other store locations to meet customer needs.
Prepared merchandise for distribution and placement across sales floor.
Collaborated in creating strategies that drove sales and revenue.
Prioritized and accomplished wide range of tasks each shift.
Educated customers on different products and product care.
Education
Expected in 2013High School Diploma | New Dawn Charter High School, Brooklyn, NYGPA:
Expected in | New York City College of Technology, Brooklyn, NYGPA:
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