Client Coordinator Resume Example New York Kids Club

CLIENT COORDINATOR

Professional Summary

Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.

High-performing Administrative Assistant with extensive experience working with a diverse client base and delivering results.Result-driven, proactive and resourceful administrative professional with [Number] years experience providing legal support.

Core Qualifications

COMPUTER SKILLS Microsoft: Word - Excel - Outlook - Power Point IBM - Lotus Notes - Claim Station - IME Centric Office Machines: Copy, Scan & Fax Typing: 60 wpmSchedule management

Problem resolution

Self-starter

Deadline-oriented

Microsoft Office

Spreadsheet development

Staff motivation

Insurance processing

Current Procedural Terminology (CPT)

Insurance eligibility verification

Experience

Client Coordinator01/2014 to CurrentNew York Kids ClubLong Island City , NY

-Accurately Verified, Edited and Finalized IME, Addendums and Radiology reports; -Timely Finalized National Insurance Company reports according to individual accounts particulars; -Daily maintained Excel spread sheets for invoicing; forward invoices according to individual contracted provisions using Web Portal, mail, fax or email; -Maintained rapport with clients by arranging contact and resolving problems; -Actively maintained, created and modified Outlook Calendar to ensure all primary and follow-up contacts are made daily; -Acted as a liaison between Quality Assurance, Addendum and Accounting Department to ensure proper guiding principles are followed; -Gathered Examinee's Medical Charts and Radiology Films for doctors updating and completion of Initial and Addendum reports; -Day-to-day interaction with team members and all levels of management by documenting and communication actions.Verified and logged in deadlines for responding to daily inquiries.

Personal Injury Claims Examiner01/2013 to 01/2014NEW JERSEY PROPERTY-LIABILITY GUARANTY ASSOCIATESCity , STATETemp-Contract) -Handled NJ PIP/No Fault Claims from inception to closure. -Analyzed policy contracts, medical records/reports, incident reports and employers documents to determine eligibility or denial of PIP claim and loss wage; -Reviewed/monitored new and reassigned PIP claims; assess injuries applicable to loss description and accurately adjust loss and expense reserves; -Negotiated with attorneys, clients and providers to determine proper treatment and discharge planning; -Demonstrated knowledge of care path guidelines; gather all documents to refer/set up Independent Medical Examination to evaluate care medically necessary and cost effective; -Interpreted and summarized with accurate and detailed documentation from hospital records, MRI's, X-Rays, MDR's, IME's and other medical studies; -Reviewed medical bills to ensure proper CPT codes, deductibles and co-pays applied; all payments are processed properly and timely. -Validated employment to accurately adjust reserves and release loss wage payments.

Administrative Claims Support01/2010 to 01/2013PROGRESSIVE CASUALTY INSURANCECity , STATEIselin NJ Person Injury Claims Representative (2010-2013) -Reviewed policy contracts, medical records and employer documents for extent of injury and loss wages; document all activity in claim station; -Negotiated treatment plans and discharge dates with attorneys, clients and providers; -Updated appropriate parties as needed, providing new facts as they became available; -Communicated with Bodily Injury representative to determine if UIM/UM exposure is warranted; -Managed Loss, Expense and Wage reserves for accurate claim payments; -Provided timely customer service to clients, providers, attorneys and other insurance companies on the subject of claims. -Created/Implemented comprehensive instructions and templates for key documents and standard operations for claims support team. Serve as first point of contact, fielding and routing telephone calls, greeting visitors, and responding to inquiries. -Diligently drafted, edited and prepared various letters and releases forcasualty department; -Maintained supply inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders; verifying receipt of supplies; -Maintained security by following procedures; monitoring logbook and issuing visitor badges; -Coordinated and executed meetings, catering and out of office functions.

Owner/Manager01/1993 to 01/2007SHARYN'S FULL SERVICE SALONSupervised up to 15 employees and provided wide-range of clerical, administrative and customer service responsibilities encompassing appointment scheduling, telephone reception, product purchase and receiving as well as other day to day business operations.

Education

Certificate: Progressive Insurance2010Medical Claims Representative 1 Certificate, Progressive Insurance (2010)

Certifications

Certified Paralegal, Online Course Medical Claims Representative 1 Certificate, Progressive Insurance

Skills

Customer Service, Operations, Receptionist, Retail Sales, Telephone, Business Operations, Clerical, Scheduling, Claims, Clients, Contracts, Medical Records, Payments, Claims Representative, Greeting, Inventory, Security, Accounting, And Accounting, Documenting, Excel, Individual Accounts, Invoices, Invoicing, Liaison, Outlook, Quality Assurance, Radiology, Web Portal, Cpt, Discharge Planning, Documentation, Paralegal, 60 Wpm, Lotus Notes, Typing, Word, Medical Claims

Resume Overview

Job Titles Held:

Client Coordinator
Personal Injury Claims Examiner
Administrative Claims Support
Owner/Manager

Degrees

Certificate : Progressive Insurance 2010

Client Coordinator Resume Example

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