Client Coordinator Resume Example

• Greeted guests at the front desk and engaged in pleasant conversations while managing check-in/payment processes.

• Promptly answered multi-line phone system and greeted callers enthusiastically while using MindBody to book their appointments. (Clients were also able to book using the company's site/using the MindBody app.)

• Performed fast-paced administrative/bookkeeping operations with as many as 42 nightly guests.

• Maintained files and records by implementing effective filing systems that boosted efficiency and organization.

• Reported facility and room maintenance problems to appropriate personnel for immediate remediation.

• Maximized client loyalty and satisfaction with prompt, thorough, and timely resolutions.

• Daily reports of the day's progress which also had a list of duties for the next shift to complete.

• Updated bookkeeping records for each day using Microsoft Excel.

• Promotion emails to clients who had an account with the company

(which was mandatory to book an appointment.)

• Maintain cleanliness of the facility and provide the therapists with the required

materials needed for the production of the day.

• Opening/closing procedures.

• Greet clients with a welcoming personality and provide exceptional customer service

• Record the arrival of every client while documenting this data on MindBody.

• File clients'/trainers' paperwork as well as keeping their documents up-to-date on the computer.

• Revise daily income and process payments.

• Answered telephone inquiries from clients, vendors, and the public.

• Opening/closing procedures.

• Check emails periodically/send emails to clients and trainers.

• Replenish towels, laundry service, and maintain the upkeep of the gym as

well as the reception area.

• Interacted with vendors, contractors, and professional services personnel

to receive orders, direct activities, and communicate management

instruction.

• Coordinated inventory by restocking supplies and placing purchase

orders.

• Provide assistance to every customer while meeting all of their needs in a timely fashion.

• Collaborated with in-store maintenance, stocking, merchandising and upkeep, successfully prioritizing tasks in order to achieve a wide range of daily objectives. Complete tasks in a set time frame along with helping the company reach its daily goals.

• Answer phone calls in a kind and courteous manner.

• Create an enjoyable and visually appealing shopping environment.

• Maintain the stock room whilst being knowledgeable of the products

and their designated placement both on the floor and in the stock

room.

• Trained and served as a peer coach for new sales associates.

• Implemented up-selling strategies, encompassing recommendation of

accessories and complementary purchases.

• Worked collaboratively in a team environment.

• Sourced hard to find items at other store locations to meet customer

needs.

• Prepared merchandise for distribution and placement across the sales floor.

• Collaborated in creating strategies that drove sales and revenue.

• Prioritized and accomplished wide range of tasks each shift.

• Educated customers on different products and product care.