- Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Management with a background with Client Care and Administration looking to join a growing organization. Highly accomplished individual offering an extensive background in the direction, leadership, and management of significant business operations, mufti-facility organizations, and client service initiatives in the veterinary and client care industries. Produce results that consistently surpass profit and performance goals, with superior customer service. * Broad expertise in the management of the physicians' schedules, clinic operations, strategic business planning, resource allocation, work-flow processes, regulatory procedures, cost mitigation, and recruitment and supervision of top-personnel. Build dynamic relationships with internal departments, primary veterinarians, and community leaders. *Creative, resourceful, and analytical, with a substantial problem - solving abilities, new training procedures. Lead complex programs, revenue growth initiatives, and expansion projects from concept through delivery; on time, to objective and within or under budget.
|
|
A Helping Hand Homecare – Palm Beach Gardens, FL,
- Oversee 65 individuals working within Client Care department (Client Care Representative/Phone Operators/ Doctors Assistants) ensure their work product is excellent
- Oversee auditing of all records for patients that have been checked in to ensure consistency and quality control
- Receive, review, and resolve problems or concerns brought up regarding performance of front desk staff and increasing Client care experience by 100%
- Train new and existing staff and/or direct Client Care Shift Supervisor to follow through on training of individuals
- As needed, perform employee counseling, reprimands, or give accolades. Provide guidance and direction to Client Care Team Members, including setting performance standards and monitoring performance
- Review shift summaries from each day to make adjustments to processes to improve system and operational flow, designed and created the client care training manual
- Interview any appropriate applicants and review applicants performing working interviews
- Create Client Care employee schedules that align with doctor, team, and hospital needs while monitoring overtime and payroll costs
- Conduct all regular Client Care meetings verifying that all action items from each meeting are handled before eliminating them from list of Items to Complete
- Motivate and inspire front desk staff to provide high-quality care to patients and clients of ACCESS, while working to ensure that actions support hospital, doctors, and hospital principles of Quality, Integrity, Compassion, and Service
- Handled complaints, provided appropriate solutions and alternatives within appropriate time frames, and followed up to ensure resolution
- Delegated tasks to exist support team members and used cloud-based tools to help solve complex business issues; Asana
- EzyVEt, SmartFlow, Vet Rocket
Canyon Veterinary Hospital – City, STATE,
- Run monthly/yearly financial statements including Income Statement and Balance Sheet for $1M practice
- Managed accounts receivable/payable for over 40 accounts,
- Assisting veterinarians with physical exams and procedures through obtaining medical history for pets, animal restraint, blood draws, running in house blood-work, monitoring anesthesia, filling medications through
- Assist with hospital duties, including stocking in-hospital pharmacy and documenting patient care with medical non-treatment areas and exam rooms, cleaning the veterinary hospital, preparing for treatments and surgeries
- Resolve employee conflict, internal issues with staff, and client issues
- Personal assist to owner
- Maintained and monitored all Control Substance inventory and maintained log books for JAG, Recorded with CURES, Lead for ensuring that all permits/licenses are updated including doctor annual memberships, Cornerstone Program
- Provided supervision and management, team of 8 techs and 30 support personnel
- Monitored up to animals in post-operative care unit for anesthesia recovery, vital signs
- Evaluated incoming patients to determine treatment needs and urgency of care
Self-Employeed – City, STATE,
- Strengthened financial management processes to bring errors to near-zero in reporting, payroll administration for 18 staff members and general bookkeeping
- Completed daily accounting tasks including tracking funds, preparing deposits and reconciling accounts
- Creative, customer service-oriented licensed cosmetologist dedicated to providing guests with highly flattering professional hairstyles
- Provide cutting-edge, on-trend services in world-class spa and salon settings
- Recorded notes for future reference, including customer preferences and services, delivered
- Helped clients achieve desired looks for routine wear and special events by crafting ideal makeup strategies
- Maintained updated knowledge of industry products, including chemical composition, structure and properties
- Coordinated with project management staff on database development timelines and project scope
CAL STATE NORTHRIDGE - Northridge, CA,
SIMI VALLEY HIGH - Simi Valley, CA,
MOORPARK COLLEGE - Moorpark, CA,
REDKEN - New York, NY,
FEDERICO'S BEAUTY SCHOOL - Bakersfield, CA,
Fred Pryor Learning Solutions
AAHA, Principles of Management
Software/Database: Microsoft Excel, Microsoft Word, PowerPoint
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy
Disclaimer
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume scorecould be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
resume Strength
- Clear Contact Info
- Length
- Measurable Results
- Personalization
- Strong Summary
- Target Job
Resume Overview
School Attended
- CAL STATE NORTHRIDGE
- SIMI VALLEY HIGH
- MOORPARK COLLEGE
- REDKEN
- FEDERICO'S BEAUTY SCHOOL
Job Titles Held:
- Client Care Manager
- Veterinary Practice Manager/Veterinary Technician Assistant
- Licensed Cosmetologist- Salon Owner
Degrees
- Business Administration
- High School Diploma
- Master Specialist
- Received Certification and State License
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy