Client Care Manager Resume Example
Management with a background with Client Care and Administration looking to join a growing organization. Highly accomplished individual offering an extensive background in the direction, leadership, and management of significant business operations, mufti-facility organizations, and client service initiatives in the veterinary and client care industries. Produce results that consistently surpass profit and performance goals, with superior customer service. * Broad expertise in the management of the physicians' schedules, clinic operations, strategic business planning, resource allocation, work-flow processes, regulatory procedures, cost mitigation, and recruitment and supervision of top-personnel. Build dynamic relationships with internal departments, primary veterinarians, and community leaders. *Creative, resourceful, and analytical, with a substantial problem - solving abilities, new training procedures. Lead complex programs, revenue growth initiatives, and expansion projects from concept through delivery; on time, to objective and within or under budget.
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A Helping Hand Homecare - Palm Beach Gardens , FL
- Oversee 65 individuals working within Client Care department (Client Care Representative/Phone Operators/ Doctors Assistants) ensure their work product is excellent
- Oversee auditing of all records for patients that have been checked in to ensure consistency and quality control
- Receive, review, and resolve problems or concerns brought up regarding performance of front desk staff and increasing Client care experience by 100%
- Train new and existing staff and/or direct Client Care Shift Supervisor to follow through on training of individuals
- As needed, perform employee counseling, reprimands, or give accolades. Provide guidance and direction to Client Care Team Members, including setting performance standards and monitoring performance
- Review shift summaries from each day to make adjustments to processes to improve system and operational flow, designed and created the client care training manual
- Interview any appropriate applicants and review applicants performing working interviews
- Create Client Care employee schedules that align with doctor, team, and hospital needs while monitoring overtime and payroll costs
- Conduct all regular Client Care meetings verifying that all action items from each meeting are handled before eliminating them from list of Items to Complete
- Motivate and inspire front desk staff to provide high-quality care to patients and clients of ACCESS, while working to ensure that actions support hospital, doctors, and hospital principles of Quality, Integrity, Compassion, and Service
- Handled complaints, provided appropriate solutions and alternatives within appropriate time frames, and followed up to ensure resolution
- Delegated tasks to exist support team members and used cloud-based tools to help solve complex business issues; Asana
- EzyVEt, SmartFlow, Vet Rocket
Canyon Veterinary Hospital - City , STATE
- Run monthly/yearly financial statements including Income Statement and Balance Sheet for $1M practice
- Managed accounts receivable/payable for over 40 accounts,
- Assisting veterinarians with physical exams and procedures through obtaining medical history for pets, animal restraint, blood draws, running in house blood-work, monitoring anesthesia, filling medications through
- Assist with hospital duties, including stocking in-hospital pharmacy and documenting patient care with medical non-treatment areas and exam rooms, cleaning the veterinary hospital, preparing for treatments and surgeries
- Resolve employee conflict, internal issues with staff, and client issues
- Personal assist to owner
- Maintained and monitored all Control Substance inventory and maintained log books for JAG, Recorded with CURES, Lead for ensuring that all permits/licenses are updated including doctor annual memberships, Cornerstone Program
- Provided supervision and management, team of 8 techs and 30 support personnel
- Monitored up to animals in post-operative care unit for anesthesia recovery, vital signs
- Evaluated incoming patients to determine treatment needs and urgency of care
Self-Employeed - City , STATE
- Strengthened financial management processes to bring errors to near-zero in reporting, payroll administration for 18 staff members and general bookkeeping
- Completed daily accounting tasks including tracking funds, preparing deposits and reconciling accounts
- Creative, customer service-oriented licensed cosmetologist dedicated to providing guests with highly flattering professional hairstyles
- Provide cutting-edge, on-trend services in world-class spa and salon settings
- Recorded notes for future reference, including customer preferences and services, delivered
- Helped clients achieve desired looks for routine wear and special events by crafting ideal makeup strategies
- Maintained updated knowledge of industry products, including chemical composition, structure and properties
- Coordinated with project management staff on database development timelines and project scope
Fred Pryor Learning Solutions
AAHA, Principles of Management
Software/Database: Microsoft Excel, Microsoft Word, PowerPoint
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Resume Overview
School Attended
- CAL STATE NORTHRIDGE
- SIMI VALLEY HIGH
- MOORPARK COLLEGE
- REDKEN
- FEDERICO'S BEAUTY SCHOOL
Job Titles Held:
- Client Care Manager
- Veterinary Practice Manager/Veterinary Technician Assistant
- Licensed Cosmetologist- Salon Owner
Degrees
- CAL STATE NORTHRIDGE - City | Business Administration
SIMI VALLEY HIGH - City | High School Diploma
MOORPARK COLLEGE - City
REDKEN - City | Master Specialist
FEDERICO'S BEAUTY SCHOOL - City | Received Certification and State License
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