Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Management with a background with Client Care and Administration looking to join a growing organization. Highly accomplished individual offering an extensive background in the direction, leadership, and management of significant business operations, mufti-facility organizations, and client service initiatives in the veterinary and client care industries. Produce results that consistently surpass profit and performance goals, with superior customer service. * Broad expertise in the management of the physicians' schedules, clinic operations, strategic business planning, resource allocation, work-flow processes, regulatory procedures, cost mitigation, and recruitment and supervision of top-personnel. Build dynamic relationships with internal departments, primary veterinarians, and community leaders. *Creative, resourceful, and analytical, with a substantial problem - solving abilities, new training procedures. Lead complex programs, revenue growth initiatives, and expansion projects from concept through delivery; on time, to objective and within or under budget.

  • Cash management skills, including dealing with cash, invoicing and accounts receivable/payable
  • Clinical Operations Management, Policies & Regulatory Compliance
  • Benefits & Insurance Administration
  • Vendor Contracts & Negotiations, PR, Marketing & Industry Relations
  • Communication Skills
  • Customer Service/Patient Care & Quality Assurance
  • Building Effective Relationships
  • Staff Development, Leadership, Recruiting & Interviewing
  • Strong verbal and communication abilities
  • Administrative Writing Skills, Microsoft Office Skills, Managing Processes, Organization, Analyzing Information, Professionalism, Supply Management, Inventory Control
  • Problem Solving
  • Staff Management
  • Project Management
  • Payment processing
Work History
Client Care Manager, 05/2018 - Current
A Helping Hand Homecare Palm Beach Gardens, FL,
  • Oversee 65 individuals working within Client Care department (Client Care Representative/Phone Operators/ Doctors Assistants) ensure their work product is excellent
  • Oversee auditing of all records for patients that have been checked in to ensure consistency and quality control
  • Receive, review, and resolve problems or concerns brought up regarding performance of front desk staff and increasing Client care experience by 100%
  • Train new and existing staff and/or direct Client Care Shift Supervisor to follow through on training of individuals
  • As needed, perform employee counseling, reprimands, or give accolades. Provide guidance and direction to Client Care Team Members, including setting performance standards and monitoring performance
  • Review shift summaries from each day to make adjustments to processes to improve system and operational flow, designed and created the client care training manual
  • Interview any appropriate applicants and review applicants performing working interviews
  • Create Client Care employee schedules that align with doctor, team, and hospital needs while monitoring overtime and payroll costs
  • Conduct all regular Client Care meetings verifying that all action items from each meeting are handled before eliminating them from list of Items to Complete
  • Motivate and inspire front desk staff to provide high-quality care to patients and clients of ACCESS, while working to ensure that actions support hospital, doctors, and hospital principles of Quality, Integrity, Compassion, and Service
  • Handled complaints, provided appropriate solutions and alternatives within appropriate time frames, and followed up to ensure resolution
  • Delegated tasks to exist support team members and used cloud-based tools to help solve complex business issues; Asana
  • EzyVEt, SmartFlow, Vet Rocket
Veterinary Practice Manager/Veterinary Technician Assistant, 11/2008 - 01/2018
Canyon Veterinary Hospital City, STATE,
  • Run monthly/yearly financial statements including Income Statement and Balance Sheet for $1M practice
  • Managed accounts receivable/payable for over 40 accounts,
  • Assisting veterinarians with physical exams and procedures through obtaining medical history for pets, animal restraint, blood draws, running in house blood-work, monitoring anesthesia, filling medications through
  • Assist with hospital duties, including stocking in-hospital pharmacy and documenting patient care with medical non-treatment areas and exam rooms, cleaning the veterinary hospital, preparing for treatments and surgeries
  • Resolve employee conflict, internal issues with staff, and client issues
  • Personal assist to owner
  • Maintained and monitored all Control Substance inventory and maintained log books for JAG, Recorded with CURES, Lead for ensuring that all permits/licenses are updated including doctor annual memberships, Cornerstone Program
  • Provided supervision and management, team of 8 techs and 30 support personnel
  • Monitored up to animals in post-operative care unit for anesthesia recovery, vital signs
  • Evaluated incoming patients to determine treatment needs and urgency of care
Licensed Cosmetologist- Salon Owner, 08/1996 - Current
Self-Employeed City, STATE,
  • Strengthened financial management processes to bring errors to near-zero in reporting, payroll administration for 18 staff members and general bookkeeping
  • Completed daily accounting tasks including tracking funds, preparing deposits and reconciling accounts
  • Creative, customer service-oriented licensed cosmetologist dedicated to providing guests with highly flattering professional hairstyles
  • Provide cutting-edge, on-trend services in world-class spa and salon settings
  • Recorded notes for future reference, including customer preferences and services, delivered
  • Helped clients achieve desired looks for routine wear and special events by crafting ideal makeup strategies
  • Maintained updated knowledge of industry products, including chemical composition, structure and properties
  • Coordinated with project management staff on database development timelines and project scope
Business Administration : Business Administration, Expected in
High School Diploma: , Expected in 1989
: General Education, Expected in
Master Specialist: Cosmetology, Expected in 1997
REDKEN - New York, NY,
Received Certification and State License: , Expected in 1994

Fred Pryor Learning Solutions

AAHA, Principles of Management

Software/Database: Microsoft Excel, Microsoft Word, PowerPoint

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Job Titles Held:

  • Client Care Manager
  • Veterinary Practice Manager/Veterinary Technician Assistant
  • Licensed Cosmetologist- Salon Owner


  • Business Administration
  • High School Diploma
  • Master Specialist
  • Received Certification and State License

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