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Client Care Coordinator Agency Manager resume example with 9 years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

A driven and motivated leader that is a self starter and works well independently or in a team setting. Collaborative and driven Client Care Coordinator performs well in fast-paced, high-volume environments. Works with minimal direction or supervision to accomplish remarkable results. Adept at prioritizing tasks, managing time and using consistent, effective approach.

Skills
  • Client Retention
  • Quality Assurance Standards
  • Friendly, Positive Attitude
  • Effective Customer Communication
  • Planning & Organizing
  • Organizational Skills
  • Supervision & Leadership
Experience
09/2019 to Current Client Care Coordinator/Agency Manager Connectrn | Clay Center, OH,
  • Developing and coordinating non-medical services
  • Onboarding new clients
  • Communicating between office staff, clients and families
  • educating clients and family members of resources and options for managing their health
  • Developing tailored care plans by assessing a clients’ physical and mental wellness
  • Developing client goals and monitoring progress through reassessments
  • Maintaining client confidentiality and quality care
  • Determine client needs and evaluate interventions
  • Evaluating client’s progress by completing quality assurance visits and making adjustments as needed to improve outcomes
  • Following up with discharged clients to ensure satisfaction of services
  • Maintain excellent relationships with clients and family members
  • Creating relationships with professionals that serve the community
  • Responsible for all new consumer related referrals and leads
  • Prepare and present brief presentations
  • Communicating with other team members to solve problems
  • Maintaining the Quality Assurance Program by monthly meetings to address any concerns and monitor for trends
10/2016 to 09/2019 Restorative Lead Connectrn | Clayton, OH,
  • Delegated daily tasks to team members to optimize group productivity.
  • Fostered positive employee relationships through communication, training and development coaching.
  • Scheduling participants for assigned therapy
  • Clerical duties
  • Documentation
  • Adhere to care plans written by OT and PT
  • Provide strengthening exercise to optimize client health and promote independence
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Reviewed completed work to verify consistency, quality and conformance.
11/2015 to 10/2016 CNA Medallion Retirement Community | City, STATE,
  • Answered signal lights, bells or intercom systems to determine resident needs.
  • Distributed drinking water and nourishment to residents.
  • Supported non-ambulatory residents in range of motion exercises.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Used mobility devices to transport patients.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Helped residents walk with or without self-help devices.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
03/2013 to 03/2015 CNA BrightStar Care | City, STATE,
  • Supported non-ambulatory residents in range of motion exercises.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Used mobility devices to transport clients.
  • Assisted clients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Observed and reported unusual symptoms and changes to RN.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Assisted residents with bathing and dressing to promote personal hygiene.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Helped clients walk with or without self-help devices.
  • Rendered hands-on nursing care under RN supervision, adhering to home health policies and procedures.
Education and Training
Expected in 05/2006 CNA Certification | Nursing Assistance Nursing Therapy Services of Colorado , Colo Springs, GPA:
Accomplishments
  • Consistently maintained high customer satisfaction ratings.
  • increased company revenue while focusing on Quality of Care

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Resume Overview

School Attended

  • Nursing Therapy Services of Colorado

Job Titles Held:

  • Client Care Coordinator/Agency Manager
  • Restorative Lead
  • CNA
  • CNA

Degrees

  • CNA Certification

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