Client Care Coordinator Agency Manager resume example with 9 years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
A driven and motivated leader that is a self starter and works well independently or in a team setting. Collaborative and driven Client Care Coordinator performs well in fast-paced, high-volume environments. Works with minimal direction or supervision to accomplish remarkable results. Adept at prioritizing tasks, managing time and using consistent, effective approach.
Skills
Client Retention
Quality Assurance Standards
Friendly, Positive Attitude
Effective Customer Communication
Planning & Organizing
Organizational Skills
Supervision & Leadership
Experience
09/2019 to CurrentClient Care Coordinator/Agency ManagerConnectrn | Clay Center, OH,
Developing and coordinating non-medical services
Onboarding new clients
Communicating between office staff, clients and families
educating clients and family members of resources and options for managing their health
Developing tailored care plans by assessing a clients’ physical and mental wellness
Developing client goals and monitoring progress through reassessments
Maintaining client confidentiality and quality care
Determine client needs and evaluate interventions
Evaluating client’s progress by completing quality assurance visits and making adjustments as needed to improve outcomes
Following up with discharged clients to ensure satisfaction of services
Maintain excellent relationships with clients and family members
Creating relationships with professionals that serve the community
Responsible for all new consumer related referrals and leads
Prepare and present brief presentations
Communicating with other team members to solve problems
Maintaining the Quality Assurance Program by monthly meetings to address any concerns and monitor for trends
10/2016 to 09/2019Restorative LeadConnectrn | Clayton, OH,
Delegated daily tasks to team members to optimize group productivity.
Fostered positive employee relationships through communication, training and development coaching.
Scheduling participants for assigned therapy
Clerical duties
Documentation
Adhere to care plans written by OT and PT
Provide strengthening exercise to optimize client health and promote independence
Kept work areas clean, neat and free of safety hazards to maximize efficiency.
Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
Reviewed completed work to verify consistency, quality and conformance.
11/2015 to 10/2016CNAMedallion Retirement Community | City, STATE,
Answered signal lights, bells or intercom systems to determine resident needs.
Distributed drinking water and nourishment to residents.
Supported non-ambulatory residents in range of motion exercises.
Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
Used mobility devices to transport patients.
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Observed and reported unusual symptoms and changes to charge nurse.
Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
Exhibited compassionate care and communication regarding issues surrounding death and dying.
Helped residents walk with or without self-help devices.
Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
03/2013 to 03/2015CNABrightStar Care | City, STATE,
Supported non-ambulatory residents in range of motion exercises.
Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
Used mobility devices to transport clients.
Assisted clients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Observed and reported unusual symptoms and changes to RN.
Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
Assisted residents with bathing and dressing to promote personal hygiene.
Exhibited compassionate care and communication regarding issues surrounding death and dying.
Helped clients walk with or without self-help devices.
Rendered hands-on nursing care under RN supervision, adhering to home health policies and procedures.
Education and Training
Expected in 05/2006CNA Certification | Nursing AssistanceNursing Therapy Services of Colorado , Colo Springs, GPA:
Accomplishments
Consistently maintained high customer satisfaction ratings.
increased company revenue while focusing on Quality of Care
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.