client account manager resume example with 9+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary
Authorized to work for any US employer.
I am a passionate person who always strives to do my best, honoring the values my parents have taught me. I love learning, engineering and languages. In which I speak three: Spanish, English, and French. People often compliment me on my excellent interpersonal skills, and ability to work well with others, in both supervisory and support staff roles. I have over eight years of experience in the oil and gas industry, a BSc in Electronic Engineering, and an MBA. I am also used to working from home, an ability I developed while working as an account manager for a digital marketing company. I am currently looking to build my already extensive repertoire of skills and believe I am a valuable asset to a forward- thinking company.
Skills
Process Control
Clients
Data Analysis
Languages: Spanish-English-French.
Data Analysis
Management
Google Docs
Processes
Excellent interpersonal skills
Supervision
Customer service
Process improvement
Organization
Automation
Goal-driven
Highly analytical thinking
Data entry
Databases
Translations
Management
Teamwork
Problem resolution
Team management
Business operations
MS Office
Work History
05/2019 to 03/2020
Client Account ManagerAtnetplus, Inc. – Stow, OH,
(11 months) - Customer Service (Freelance)
Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
Established performance and service goals and held associates accountable for individual performance.
Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
Organized daily workflow and assessed appropriate staffing to provide optimal service.
Developed new employees and on-going performance assessment of current employees.
Maintained client files with sales contracts, records of client interactions, client notes, and other information.
Performed duties and provided service in accordance with established operating procedures and company policies.
Handled complaints, provided appropriate solutions and alternatives within appropriate time-frames, and followed up to achieve resolution.
Collaborated with finance department on invoicing accuracy for applicable products, services, software and logistics.
Supported operations by communicating with customers, filing documents and managing data.
Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
Organized budget documentation and tracked expenses to maintain tight business controls.
Verified and submitted timekeeping information for accurate and efficient payroll processing.
Maximized client loyalty and satisfaction with prompt, thorough and timely resolutions.
Matched purchase orders with invoices and recorded necessary information.
Compiled budget figures by reviewing past budgets, evaluating estimated income and assessing expenses.
Managed & updated databases (Google Sheets).
Emailed contacts/clients with professionalism.
Managed team members.
Set up new email campaigns.
Kept management updated weekly.
Maintained a positive can-do attitude.
Gave 100% at all times.
Suggested better processes or procedures .
Online for the duration of the working day.
Used intuition and common sense.
Unrivaled Organization skills
02/2016 to 04/2019
Production Operations EngineerBok Financial – Fort Worth, TX,
Performed tasks related to instrumentation, gas measurement meeting international standards, company and government regulations.
Supervised well-testing facilities (contractors).
Understanding of technical papers, procedures and guidelines written in English.
Prepared daily production reports, while assessing possible problems on the field, and suggesting how to handle them.
Prepared technical reports when improvements needed to be applied processes.
Supervised well production operations on site.
Supervised well production works on site.
Revised production reports using data recording circular charts.
Uploaded production variables to the company's system.
Used Microsoft Excel, Word, PowerPoint, Mozilla Thunderbird and other software such as Daniel Orifice Flow Calculator regularly.
Participated in multidisciplinary teamwork.
Excellent interpersonal skills.
Offered technical guidance on regulatory applications and strategy implementation.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Developed team communications and information for managerial meetings.
Maintained excellent attendance record, consistently arriving to work on time.
Mentored interns during their stance in the company.
Mentored future engineers research projects that led to solving technical issues within the department.
06/2011 to 01/2016
Surface Facilities EngineerPae Government Services Inc – Fort Benning, GA,
4 years 8 months
P&ID Creation.
Developed Multi discipline documents.
Wrote Operation and Control Philosophy for flow stations.
Performed activities related to Process Instrumentation.
Performed activities related to gas measurement on-site such as flow stations, and well-testing facilities.
Excellent interpersonal skills.
Teamwork, both within the company and with contractors.
Analyzed survey reports, maps, blueprints and other topographical and geologic data to effectively plan infrastructure and construction projects.
Controlled engineering activities to maintain work standards, adhere to timelines and meet quality assurance targets.
Visited project sites during construction to monitor progress and consult with contractors and on-site engineers.
Produced precise technical specifications and data sheets.
Maintained compliance with regulatory requirements for gas production.
Displayed strong communication and interpersonal skills while visiting jobsites and consultant offices to support project and business development needs.
Assessed scope and requirements to make accurate project design determinations for multiple projects.
Reviewed calculations and analytical data to maintain accuracy of technical reports.
Mentored interns during their stance in the company.
05/2010 to 06/2011
Technical Data AnalystPDVSA Petroleos De Venezuela S.A – City, STATE,
Investigated and addressed data system issues to enhance usability and improve functionality.
Documented procedures and business processes and shared information with appropriate stakeholders.
Interpreted data and analyzed results using statistical techniques and provided ongoing reports.
Developed and implemented databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality.
Acquired data from primary or secondary data sources and maintained databases/data systems
Identified, analyzed, and interpreted trends or patterns in complex data sets.
Filtered and “cleaned” data by reviewing computer reports, printouts, and performance indicators.
Worked with management to prioritize business and information needs
Located and defined new process improvement opportunities.
Education
Expected in 11/2016 to to
Master’s Degree: Business Administration, Management and Operations Universidad Rafael Belloso Chacín - Maracaibo, Venezuela, GPA:
Graduated summa cum laude (GPA 4.09)
US equivalence of studies issued by INTEDCO (International Education Consulting).
Thesis: Technological Management in Gas Compression Plants
of the Zulia State Oil Companies.
Expected in 11/2009 to to
Bachelor’s Degree: Electronics Engineering (Automation and Control) Universidad Rafael Belloso Chacín - Maracaibo, Venezuela, GPA:
US equivalence of studies issued by INTEDCO (International Education Consulting).
Thesis: Design of Ternary Digital Logic Gates of Two Inputs and One Output.
Graduated in Top 10 of Class (GPA3.00)
Continuing education in Instrumentation and Automation of Industrial Processes from 2009 to 2010.
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