Experienced professional with over 10 years of unique knowledge in a variety of key roles seeking to leverage managerial and organizational skills. Passionate about team collaboration, process improvement, efficiency, and creating scalable work environments & processes.
· Process improvement
· Project management
· Strategic planning
· Strategic account management
· Operations, data analysis & reporting
Strategically restructured complex national accounts to ensure a seamless and efficient workflow while managing Portland operations in a quickly changing, post-acquisition environment.
As a small payments processing organization, the Operations Team was responsible for many aspects of the business including the day to day client services support, presales meetings with potential clients, new client implementation, supplier enrollment and onboarding (new and existing clients), third party vendor management and payment processing.
Responsible for providing a strong focus on revenue generation and client satisfaction. Engaged in strategic customer implementation planning to ensure a high percentage of electronic payment enrollment.
Outside of the management team, I was the first employee hired by Inworks. My initial role was to be available to assist as needed and perform an array of administrative and customer service tasks.
MS Office, Salesforce (administration & use), Jira, ZoHo Analytics, Clarizen, ZenDesk, Purecloud
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