Client Account Manager Resume Example
Well-qualified Customer Service professional proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.
Dedicated Account Manager versed in managing key accounts to promote client satisfaction and retention. Communicative and collaborative with proven history of liaising between personnel and clients to foster seamless communication. Offering 5 years of industry experience.
Friendly and efficient customer service team member devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable about wireless industry standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.
Forward-thinking professional with deep understanding of resolving customer problems with efficiency and civility.
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Company Name – City, State
- Scheduled and attended meetings with clients and prospective clients as requested.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to ensure resolution.
- Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
- Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients to ensure satisfaction.
- Used Sales Force to accurately manage over 15 accounts worth $1500.
- Brought in 2 new customerscustomers monthly to maintain sustainable revenue streams.
Company Name – City, State
- Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals
- Increased customer retention by developing and offering unique discount options while driving interest in new product lines
- Resolved customer complaints while prioritizing customer satisfaction and loyalty
- Completed special projects by using effective decision making, critical thinking and time management skills
- Collaborated with Sales representatives to improve customer service processes and support structures company-wide
- Followed through with client requests to resolve problems
- Conferred with customers about concerns with products or services to resolve problems and drive sales
- Entered sales orders for medical machines
- Managed customer accounts and billing using
Company Name – City, State
- Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from cellular device or network,while protecting company reputation and loyal client base
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction
- Investigated and resolved customer complaints to foster satisfaction
- Offered data-driven recommendations aligned with overall company strategies and prioritized process improvement initiatives
- Developed, updated and maintained database of existing and potential customers in liveperson chat
- Successfully led key projects which resulted in 95% of feature sales
Company Name – City, State
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions
- Informed customers of product, price and policy changes to educate on issues and resolve concerns
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
- Conferred with customers about concerns with products or services to resolve problems and drive sales
- Cross-sold services and products on 90% of customer contacts to consistently increase team revenue
National Louis University - City
Champaign Centennial High School - City
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Resume Overview
School Attended
- National Louis University
- Champaign Centennial High School
Job Titles Held:
- Client Account Manager
- Customer Service Representative
- Chat Technical Support Reprsentative
- Senior Customer Service Representative
Degrees
- Certificate : Introduction to project management , 2010
High School Diploma : 1995
