Client Account Manager Resume Example Comcast Business

CLIENT ACCOUNT MANAGER

Professional Summary

Well-qualified Customer Service professional proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.

Dedicated Account Manager versed in managing key accounts to promote client satisfaction and retention. Communicative and collaborative with proven history of liaising between personnel and clients to foster seamless communication. Offering 5 years of industry experience.

Friendly and efficient customer service team member devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable about wireless industry standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.

Forward-thinking professional with deep understanding of resolving customer problems with efficiency and civility.

Skills

POS systems expert
Data entry
Professional telephone demeanor
Computer proficient
Strategic sales knowledge
Quick learner
Creative problem solving
Good listening skills

Technical support
MS Office proficiency
Service standard compliance
Sale expertise
Miller Heimen
Strategic product sales
Strategy development

Work History

Client Account Manager, 06/2019 to Current
Comcast Business – Schaumburg, IL

Scheduled and attended meetings with clients and prospective clients as requested.
Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to ensure resolution.
Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
Maintained client files with sales contracts, records of client interactions, client notes, and other information.
Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients to ensure satisfaction.
Used Sales Force to accurately manage over 15 accounts worth $1500.
Brought in 2 new customerscustomers monthly to maintain sustainable revenue streams.

Customer Service Representative, 06/2018 to 06/2019
Vyaire Medical Inc Through Aerotek – Mettawa , IL

Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty
Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals
Increased customer retention by developing and offering unique discount options while driving interest in new product lines
Resolved customer complaints while prioritizing customer satisfaction and loyalty
Completed special projects by using effective decision making, critical thinking and time management skills
Collaborated with Sales representatives to improve customer service processes and support structures company-wide
Followed through with client requests to resolve problems
Conferred with customers about concerns with products or services to resolve problems and drive sales
Entered sales orders for medical machines
Managed customer accounts and billing using

Chat Technical Support Reprsentative, 10/2010 to 06/2018
Verizon Wireless – Rolling Meadows, IL

Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from cellular device or network,while protecting company reputation and loyal client base
Followed quality standards and procedures to minimize errors and maximize customer satisfaction
Investigated and resolved customer complaints to foster satisfaction
Offered data-driven recommendations aligned with overall company strategies and prioritized process improvement initiatives
Developed, updated and maintained database of existing and potential customers in liveperson chat
Successfully led key projects which resulted in 95% of feature sales

Senior Customer Service Representative, 02/2003 to 10/2010
Verizon Wireless – Elgin , IL

Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions
Informed customers of product, price and policy changes to educate on issues and resolve concerns
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
Conferred with customers about concerns with products or services to resolve problems and drive sales
Cross-sold services and products on 90% of customer contacts to consistently increase team revenue

Education

Certificate: Introduction to project management, 2010
National Louis University - Elgin, IL

High School Diploma: 1995
Champaign Centennial High School - Champaign Il

Resume Overview

Companies Worked For:

Comcast Business
Vyaire Medical Inc Through Aerotek
Verizon Wireless

School Attended

National Louis University
Champaign Centennial High School

Job Titles Held:

Client Account Manager
Customer Service Representative
Chat Technical Support Reprsentative
Senior Customer Service Representative

Degrees

Certificate : Introduction to project management , 2010
High School Diploma : 1995

Client Account Manager Resume Example

Resume Score: 80%

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