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Cleaning Technician/Field Supervisor Resume Example

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CLEANING TECHNICIAN/FIELD SUPERVISOR
Professional Summary

Highly motivated,passionate healthcare student, previous Optometric Technician and Office Assistant, with 4 years of experience of customer service, and 1 yearof administrative support, and data entry. Main focus is on providing quality work forteam's goals and personal achievement. Confident speaker, active listener, and impressive learner with effective writing skills. Proven most success working within fast-paced, collaborative work environments desiring progression.

Work History
Norm's - Hostess, ServerAzusa, CA06/2015 - 01/2016
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
  • Persued positive guest relations by managing information and orchestrating speedy seatings.
Campisis - Cashier, Server, Cook, DriverRockwall, Texas08/2016 - 10/2017
  • Engaged with customers enthusiastically; offered menu information and suggestions while showing genuine appreciation for business; strategically used this time to educate guests on promotions and up-sell high profit items for average check per person goals
  • Enhanced service flow by using slow periods to re-stock supplies including ice, condiments, napkins, trays etc.
  • Proficiently learned to use POS for order-entry, money transactions and refunds; collected payments from customers and accurately made proper change;
  • Checked ID cards and verified bar guests were of legal age
  • Poured beers and wines
  • Answered, scheduled and responded to reservation calls; entered, and prepared to-go orders
  • Memorized ingredients to each dish; prepared with great attention to detail and accordingly to customer specifications; often cooked alongside others as leader, but also alone
  • Prepared cookspaces and cookware for safe, clean and prompt use; instilled "clean as you go" practices; consistently closed kitchen in properly sanitized manner
  • Followed up with kitchen personnel to foster quality service and minimize complaints after submitting orders with special requests or allergies
  • Quickly and accurately counted drawers at start and end of each shift; reviewed and resolved differences between accounting information and cash drawer;
  • Trained new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Thanked outgoing guests for coming in and warmly invited them to return
Optique - Optometric Technician/ Office AssistantDallas, TX04/2019 - 07/2019
  • Learned to efficiently operate medical machinery accurately within the first day of hire; performed up to 160 quality procedures per week, alone, and entered results in database at 58WPM
  • Proficiently verified patient insurances; often 3-4 days ahead of scheduled appointments to optimize time for other tasks like organizing mail and files, making calls, and helping others
  • Decreased average exam time and alloted extra-minutes by preparing workspace and computer for doctors' prompt use and log in, sanitizing equipment for quicker start
  • Fostered exam profundity by fielding questions during pre-screening
  • Warmly greeted and explained procedures knowledgably which reduced patient anxieties and maximized procedural cooperation
  • Consistently sanitized, restocked, and organized exam rooms to uphold infection control and prevent HAIs and boost patient comfort; courteously sanitized front desk, restrooms, waiting areas and break room when time permitted for
  • Accurately and thoroughly registered new patients over 5-line telephone, collected both personal demographics and financial information; swiftly updated existing patient and scheduled appointments
  • Maintained confidentiality of all patient information to conform to HIPAA, internal and other regulatory standards
  • Greatest achievement: Enhanced environment with professional attitude and persisent work ethic which motivated others to remain focused and enthusiastic
One Shining Star Cleaning Services - Cleaning Technician/Field SupervisorDallas, Texas05/2016 - Current
  • Went beyond work order requirements to reach stores' managers' satisfaction and meet individual needs
  • Enhanced sanitation levels of Barnes &Noble Firewheel by setting higher standards for team's work after becoming maintanence supervisor
  • Maintained team efficiency by monitering bi-weekly performances and praised quality efforts with rewards to retain team members
  • Executed billing tasks such as creation and submission of invoices, carried out payroll, and recorded information in company database
  • Greatest Achievement: Increased contractor satisfaction with increased customer retention
Red Cross - Office Assistant InternDallas, TX12/2019 - Current
  • Pleasantly answered and quickly redirected up to 15 calls per hour
  • Accurately recorded brief messages for distribution to office staff
  • Kept physical files and digital records well organized for easy updating and retrieval by others
  • Greatest achievement: Increased chapter office efficiency by creating a spreadsheet called Recruitment Needs Assesment Report to bring greater focus and raise recruiting tactics in the areas of dallas that needed more volunteers
Hobbies

Takes care of mom , red cross volunteer, role model for younger sibling

Skills
  • Strong communication skills; Fluent in Spanish
  • Customer service oriented
  • Patient care focus
  • Computer skills (i.e. word processing on Microsoft Office)
  • Clerical duties fulfiller
  • Disciplined in Infection Control
  • Multi-line telephone proficiency
  • Organizational skills
  • Billing and Invoicing
  • Payment collection and processing
  • Team Building; Companionship
  • Problem-solving abilities
  • Research, analysis, and report writing skills
Education
Expected in 2021Brookhaven CollegeDallas, TXSome College (No Degree): Medical Office Assistance
  • Coursework in Communications, Medical Terminology, and Medical Office Administration
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Resume Overview

Companies Worked For:

  • Norm's
  • Campisis
  • Optique
  • One Shining Star Cleaning Services
  • Red Cross

School Attended

  • Brookhaven College

Job Titles Held:

  • Hostess, Server
  • Cashier, Server, Cook, Driver
  • Optometric Technician/ Office Assistant
  • Cleaning Technician/Field Supervisor
  • Office Assistant Intern

Degrees

  • Some College (No Degree) : Medical Office Assistance

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