cleaning supervisor resume example with 10+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Reliable dedicated to keeping areas clean, organized and tidy. Knowledgeable about cleaning infection-prone areas such as bathrooms with care and attention to detail. Well-organized team player committed to guest satisfaction. Enthusiastic Housekeeping Supervisor offering years of 5 hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of guest needs. Greets and assists guests with questions or problems to resolve situations to promote guest satisfaction while maintaining service within policy guidelines. Hardworking machine with energetic personality and dynamic cleaning skills. Properly handles heavy equipment, cleaning chemicals and supplies. Monitors building security and safety by locking doors and checking electrical appliance use to prevent hazards. Multi-talented Housekeeping Supervisor with ability to work with diverse team. Known for building rapport and team collaboration. Fluent in Spanish
Skills
Equipment operations
Payroll administration
Performance improvement monitoring
Staff training and mentoring
Incident reporting
Safety training
Evaluations and reporting
Experience
Housekeeping Supervisor, 11/2021 to Current Centers For Specialty Care Group – Minoa, NY,
Organized supplies for efficient use based on expected customer needs.
Employed deep-cleaning techniques for areas in need of additional sanitation.
Commanded controls over expenses and inventory for optimal budget tracking.
Managed team of 35 personnel in busy hotel with 20 buildings
Sustained safety protocols to support proper and cost-effective equipment and material usage.
Supervised and supported housekeeping personnel to maximize quality of service and performance.
Developed training programs to build employee performance, improve employee engagement and increase employee retention.
Professional House Cleaner, 02/2018 to 01/2020 Maidpro – Collegeville, PA,
Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to eliminate daily germs and keep families healthy.
Checked and changed linens and washed and dried dishes to maintain orderly homes.
Coordinated full and busy schedule according to client availability and personal, realistic time constraints.
Followed specific and detailed protocol to clean homes of varying size and maintenance requirements.
Used proper chemicals and cleaning materials to optimal dilution according to client requests.
Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Housekeeping Manager, 08/2016 to 01/2018 North Shore Healthcare Support Center – Ellsworth, WI,
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
Recruited, hired and trained new employees, including monitoring and review of individual performance.
Director of Housekeeping, 01/2014 to 11/2016 Hei Hotels & Resorts – Monterey, CA,
Assigned tasks for completion, inspected work and resolved housekeeping complaints promptly.
Controlled full-cycle household cleaning services, including business development and client relations.
Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
Utilized chemicals and cleaning equipment with discrepancies or hazards.
Collaborated with front desk to respond promptly to guest requests and promote positive experience.
Trained, coached and mentored staff on best practices and protocols to secure smooth new program adoption.
Supervised and supported housekeeping personnel to maximize quality of service and performance.
Liaised with vendors to obtain best pricing for housekeeping supplies and guest toiletries.
Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
Commanded controls over expenses and inventory for optimal budget tracking.
Reviewed employee performance and devised improvement plan to achieve goals.
Streamlined operational efficiencies by operating and training staff on power equipment tools.
Managed client laundry with proper care and attention to needs of different linens and articles of clothing.
Managed team of 150 personnel in busy hotel with 750 rooms.
Managed team of 150 personnel in busy hotel with 1200 rooms.
Housekeeping Manager, 01/2011 to 03/2014 North Shore Healthcare Support Center – Kewaunee, ,
Compiled and presented public reports and environmental impact statements to inform stakeholders, municipal officials and members of public about planned civil projects.
Conducted onsite inspections and prepared takeoffs for engineering project costing.
Surveyed sites, collected measurements and assessed project conditions.
Estimated quantities and costs of all project materials for owner review.
Tracked project status through all steps and complied with safety regulations and design requirements.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Aided other departments in development of plans and cost estimates on road, parking lot and drainage projects.
Assigned tasks for completion, inspected work and resolved housekeeping complaints promptly.
Managed team of 104 personnel in busy hotel with 1000 rooms.
Executive Housekeeping Manager, 06/2009 to 06/2011 Pyramid Hotel Group – Woburn, ,
Employed deep-cleaning techniques for areas in need of additional sanitation.
Washed and polished glass windows and doors to keep entryways clear and professional.
Managed client laundry with proper care and attention to needs of different linens and articles of clothing.
Delegated tasks for completion, performed inspections and resolved housekeeping complaints promptly.
Supervised and supported housekeeping personnel to maximize quality of service and performance.
Trained, coached and mentored staff on best practices and protocols to secure smooth new program adoption.
Collaborated with front desk to respond promptly to guest requests and promote positive experience.
Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
Controlled full-cycle household cleaning services, including business development and client relations.
Commanded controls over expenses and inventory for optimal budget tracking.
Education and Training
High School Diploma: , Expected in 12/1983 to Escuela Tecnica De Comercio - Pnama, GPA:
Diploma: Bussines Administration, Expected in 08/1990 to University of Panama - Panama, GPA:
: Training Human Resources, Expected in 05/2017 to Inadhe - Panama, GPA:
: Training Housekeeping Manager, Expected in 04/2018 to Inadhe - Panama, GPA:
: Training Hospitality Manager, Expected in to Inadhe - , GPA:
ABC Houskeeping: Certificado, Expected in 04/2011 to Ulacit - San Francisco, GPA:
Human Relations: Certificado, Expected in 04/2011 to Ulacit - San Francisco, GPA:
Seminario Kronos: Certificado, Expected in 05/2012 to Hotel Novotel - Bethania, GPA:
Seminario Accord: Certificado, Expected in 02/2014 to Hotel Novotel - Bethania, GPA:
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