Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Multi-talented and consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.
Experienced with many years of experience. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
Handled equipment, chemicals and materials properly and with caution.
Stripped and refinished hard surface floors to maintain quality condition and appearance.
Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.
Established and maintained clean and comfortable environments in Type buildings by vacuuming, cleaning windows and dusting.
Protected and maintained carpets with regular steam cleaning and shampooing.
Applied correct chemical solutions and used proper equipment to avoid damage to floors and fixtures.
Washed and spot-cleaned files, desktops, office glass, partitions, doors and walls.
Dusted all furniture and fixtures thoroughly and carefully.
Kept bathroom facilities well-cleaned, stocked and properly maintained for staff and guests.
Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
Washed and sanitized dirty dishes by hand and by using dishwasher.
Completed deep cleaning tasks such as buffing and polishing floors each Timeframe.
Performed daily checklists throughout facilities, including cleaning floors, wiping down glass entryways and collecting trash.
Wiped down tabletops, chairs and condiment containers.
Maintained optimal supply levels to meet daily and special cleaning needs.
Scrubbed, top-coated, buffed and varnished hard floors.
07/2012 to 04/2016
Nursing Home AdministratorPrestige Healthcare – Binghamton, NY,
Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
Created customized care plans, working with hospital staff and families to assess and meet individual needs.
Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations.
Communicated with patients, ensuring that medical information was kept private.
Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Direct day-to-day administrative and operational functions for Number-bed facility, providing guidance and leadership to over Number employees across more than Number departments.
Recruited, hired and coached employees to offer high-quality, cost-effective care to all residents.
Discussed medical histories with patients in effort to provide most effective medical advice.
Organized and facilitated Number department head meetings weekly, discussing current census, admissions and discharges and residents' Medicaid applications.
Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
04/2012 to 08/2014
Community Relations CoordinatorCentene Corporation – Yakima, WA,
Drafted press releases detailing relevant newsworthy information and supporting brand image, and worked with news media to spread positions.
Grew revenue by $Amount by planning and executing fundraising events.
Prepared for public relations presentations and plans by gathering information on business objectives, vision, brand strategy, competition and industry trends.
Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.
Increased revenues and supported business goals by developing public relations strategies and campaigns.
Oversaw professional social media messaging through content development, follower engagement, social listening, trend analysis and by leveraging competitor research.
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Created unified messaging of public relations efforts in conjunction with advertising campaigns by working closely with marketing peers.
Monitored social media and online sources for industry trends.
01/2010 to 08/2014
Pharmacy TechnicianYakima Valley Farm Workers Clinic – City, State,
Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
Coordinated verification and filling of more than Number daily prescriptions in high-volume Type pharmacy environment.
Resolved non-routine issues like third party billing, computer system and customer service issues.
Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
Set up and modified patient profiles in System to include current information such as medications and insurance details.
Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Liaised with other pharmacies to eliminate issues related to product expiration.
Processed over Number prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
Stocked, labeled and inventoried medication to keep accurate records.
Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Counted, measured, and compounded medications following standard procedures.
Processed incoming drug orders.
Collected co-payments or full payments from customers.
Prepared bills for insurance companies.
Maintained proper drug storage procedures, registries, and records for controlled drugs.
Prepared intravenous solutions, admixtures, respiratory drugs and other solutions using aseptic techniques.
Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
Reviewed and verified customer information and insurance provider information.
Counted and labeled prescriptions with correct item and quantity.
Counted, measured and compounded medications following standard procedures.
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