Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Personable and dedicated Customer Service Representative with extensive experience in the customer service

industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Friendly and efficient customer service team member devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable about customer service standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.

Effective at dealing with individuals during stressful and confusing situations to address benefits needs and navigate customer s agency structures. Practiced at work regulatory limits and customer service department standards to handle requirements via email, letter, telephone calls or in person.

  • Rack usage
  • Pan staking
  • Safety and compliance
  • Wire clipping
  • Snow removal
  • Janitorial equipment familiarity
  • Team management
  • Supervision
  • MS Office
  • Project organization
  • Organization
  • Problem resolution
  • Customer service
  • Administrative support
  • Relationship development
  • Security systems
Cleaning Specialist, 01/2016 - 06/2017
North Country Academy Omaha, NE,
  • Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures.
  • Identified major repair and maintenance needs and notified management of concerns.
  • Assessed functionality of cleaning equipment and performed repairs when needed.
  • Maintained all equipment on an everyday basis, improving overall longevity of custodial machines.
  • Thoroughly cleaned to maintain organized and welcoming environment.
  • Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
  • Cautiously operated equipment while adhering to all corporate safety measures.
  • Utilized manual and electric cleaning equipment, adhering to all safety processes to minimize risk.
  • Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
  • Maintained safety protocols through proper, cost-effective and safe handling of equipment, chemicals and material usage.
Account Executive, 01/2017 - 03/2017
Interface, Inc. Charlotte, NC,
  • Created agendas and communication materials for team meetings.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Performed site evaluations, customer surveys and team audits.
  • Utilized [Type of Software] to compile data gathered from various sources.
  • Handled all delegated tasks, including [Task] and [Task].
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contract
  • Researched and developed pipeline of clients that demonstrated interest in being partners with organization.
  • Negotiated contracts, closed agreements and supported sales team in new product launches.
  • Strengthened online presence to capitalize on emerging trends.
  • Contacted customers about account or information issues, alerting clients of changes for excellent customer service.
  • Acquired new business and drove revenue streams by providing cutting-edge services to clients.
  • Handled customer satisfaction issues by acting as liaison between accountholders and representatives.
Admissions Clerk, 01/2007 - 05/2010
Parkway Health And Rehab Center Memphis, TN,
  • Maintained digital and physical records of files and managed timely updates.
  • Arranged efficient and orderly admissions, including coordinating paperwork and resolving issues.
  • Accepted, verified and processed hundreds of applications per month.
  • Minimized complaints by educating new students s about relevant policies and procedures.
  • Organized and streamlined file room operations for team of four admissions clerks which led to smoother workflows.
  • Destroyed files and materials upon request using customer service method to prevent data breaches.
  • Compiled and prepared all documentation, including orders, forms and notices within tight deadlines to meet admissions clerk's specific needs.
  • Meticulously followed standards, promoting data accuracy and confidentiality when reviewing claimant's files prior to presentation to admissions.
  • Entered information into computer databases using microsoft with zero errors over everyday.
  • Operated various types of office equipment, including files and trained other team members on proper usage.
  • Researched information using microsoft and provided requested data to admissions
  • Within minutes.
  • Supported admissions department by compiling paperwork and taking detailed meeting minutes.
  • Answered calls to answer customer questions.
  • Collaborated with others to discuss new opportunities.
  • Improved profit margins by streamlining operations and workflow and negotiating
  • Competitive vendor contracts.
  • Created agendas and communication materials for team meetings.
  • Delivered mail to customer locations.
Education and Training
Associate of Applied Science: Paralegal Studies, Expected in 05/2021
Bronx Community College of The City University of New York - The Bronx, NY
  • Marian Safran award Recipient ror citizenship

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School Attended

  • Bronx Community College of The City University of New York

Job Titles Held:

  • Cleaning Specialist
  • Account Executive
  • Admissions Clerk


  • Associate of Applied Science

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