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Cleaning Specialist Resume Example

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CLEANING SPECIALIST
Summary
  • Cheerful and upbeat with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
  • Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Able to identify and resolve concerns while promoting new products and meeting sales objectives.
Skills
  • Safety regulations
  • Customer Service
  • Effective communication
  • Quality assurance
  • Customer relationship management
  • Employee management
  • Project management
  • Report creation
  • Quality control
  • Customer relations
  • Senior leadership support
  • Project management abilities
  • Conflict mediation
  • Business development understanding
  • Technologically savvy
  • Product organization
  • High-energy attitude
  • Employee coaching
  • Data evaluation
  • Direct sales
  • Training program development
  • Team-building activities
  • Video instruction
  • Multimedia development
  • Classroom experience
  • Customer service
  • Supervision
  • Planning and coordination
  • Team management
  • Communications
  • Security systems
  • Supply inventory management
Experience
Cleaning Specialist06/2020 to 08/2020Tedesco Building Services Inc.Sterling Heights, MI
  • Maintained safety protocols through proper, cost-effective and safe handling of equipment, chemicals and material usage.
  • Completed custodial rounds, including sweeping and vacuuming, glass cleaning and trash collecting.
  • Vacuumed all carpeted areas and mopped solid surfaces with proper chemical solutions.
Key Holder03/2020 to 06/2020Dollar GeneralSterling Heights, MI
  • Monitored customer traffic to determine appropriate staffing and create engaging customer-centric selling and service environment.
  • Assisted with training and supervision of staff to develop and maintain store selling, customer service skills and product knowledge.
  • Accomplished sales goals by engaging customers, providing exemplary service and promoting special items.
  • Partnered with store leadership team to learn and understand all management processes and reports.
  • Performed, supported and supervised store opening and closing procedures including bank deposits and securing store.
  • Protected physical assets of store by assisting with audits, routine cycle counts and physical inventory to maintain optimal performance levels.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Addressed employee issues and conflicts to provide input, feedback and coaching.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Signed for incoming shipments in manager's absence.
  • Organized in-store promotional events.
  • Maintained store in clean and neat manner.
  • Delegated tasks appropriate to individual employees to provide development opportunities.
  • Managed store security needs as required.
  • Evaluated transactions for suspected fraud.
  • Operated cash register.
  • Answered questions and resolved concerns.
  • Described merchandise and services to customers.
Assistant Manager04/2018 to 01/2020Burger KingSterling Heights, MI
  • Planned and prepared workflow schedules, delegating tasks for 2-5-member team.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Delegated daily tasks to team members to optimize group productivity.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Analyzed monthly sales and performance reports to support operational planning and strategic decision making.
  • Completed inventory audits to identify losses and project demand.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
  • Oversaw team development according to industry service standards to further customer loyalty.
  • Enhanced sales by implementing merchandising and promotional improvements.
Education and Training
High School Diploma05/2019Adlai Stevenson High SchoolSterling Heights, MI
Associate of Arts: JournalismMacomb Community CollegeWarren, MI
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Resume Overview

Companies Worked For:

  • Tedesco Building Services Inc.
  • Dollar General
  • Burger King

School Attended

  • Adlai Stevenson High School
  • Macomb Community College

Job Titles Held:

  • Cleaning Specialist
  • Key Holder
  • Assistant Manager

Degrees

  • High School Diploma 05/2019
    Associate of Arts : Journalism

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