cleaning services owner resume example with 3+ years of experience
Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
(555) 432-1000 - - resumesample@example.com - : - -
(555) 432-1000 - - resumesample@example.com - : - -
Summary
Business-conscious individual offering over 10 years working as [Job Title] in [Type] sector. Focused, enthusiastic and offering highly effective skills in client rapport. Demonstrating sound judgement and extensive knowledge of employee coaching and mentoring. Business-conscious individual offering over 8 years working as a business owner in housekeeping sector. Focused, enthusiastic and offering highly effective skills in client rapport. Demonstrating sound judgement and extensive knowledge of employee coaching and mentoring. Goal-driven Operations Supervisor with more than 8 years of progressive customer/client business management experience. Exceptional business acumen, administrative strengths and program management abilities.
Skills
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Experience
03/2019 to 03/2021
Cleaning Services Owner Utz Quality Foods – Wilmington, NC,
- Kept records for production, inventory, income and expenses.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Developed business and marketing plans and prepared monthly financial reports.
- Set pricing structures according to market analytics and emerging trends.
- Launched successful startup offering lively, social setting for customers to learn step-by-step painting skills.
- Motivated employees to share ideas and feedback.
- Trained over [Number] employees on business principles, best practices, protocol and system usage.
- Represented integrity and professionalism in business, serving as mentor and role model to staff.
- Forecasted sales, allocated resources and managed labor to improve productivity metrics by [Number]%.
- Directed all day-to-day operations of [Type] facility to provide safe and enjoyable guest experience.
- Formed and sustained strategic relationships with clients.
- Identified client business and operational needs and introduced services to provide solutions.
- Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
- Accurately managed shipment processing, providing direction to associates and overseeing inventory activities.
- Assessed team proficiencies, identifying and targeting areas for improvement.
- Implemented effective customer service surveys to encourage feedback.
- Devised and implemented strategies to promote organizational growth, penetrate new markets and improve patient care standards and initiatives.
11/2019 to 01/2020
Picker & Packer Pacific Dental Services – Farragut, TN,
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Selected products and items from shelves and pallets for customer orders.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Limited damage to products and orders by using care when choosing items.
- Monitored aisles and floor areas for neatness and organization to enable forklifts to operate throughout warehouse.
- Labeled boxes and placed in outbound collection areas.
- Reviewed orders for specialty codes to determine item locations in warehouse.
- Weighed and measured products and materials to check compliance with specifications and regulations.
- Documented package information by completing associated paperwork, attaching labels and running barcodes with scanners.
- Confirmed items picked for orders by keying codes into system.
- Accepted, processed and filled orders quickly and accurately.
- Pulled merchandise to fulfill orders to specification.
- Operated handheld scanners to track merchandise throughout fulfillment process.
- Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.
- Organized and stored items in warehouse using pallet jacks and hand trucks.
02/2017 to 01/2019
Managing Co-Owner 3 Ladies Cleaning – City, STATE,
- Kept records for production, inventory, income and expenses.
- Mentored newly hired employees to take on responsibilities and tasks with understanding.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Promoted store offerings through newspaper advertisements, catalogs and brochures to attract new customers.
- Directed all day-to-day operations of [Type] facility to provide safe and enjoyable guest experience.
- Formed and sustained strategic relationships with clients.
- Identified client business and operational needs and introduced services to provide solutions.
- Assessed team proficiencies, identifying and targeting areas for improvement.
- Implemented effective customer service surveys to encourage feedback.
- Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels.
- Negotiated contracts with leading clientele, encompassing industry-leading organizations and multitude of projects.
10/2017 to 02/2018
Call Center Representative Harry And David – City, STATE,
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Documented conversations with customers to track requests, problems and solutions.
- Reviewed customer account information to determine current issues and potential solutions.
- Maintained strong call control and quickly worked through scripts to address problems.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
- Managed high-volume of inbound and outbound customer calls.
- Handled more than [Number] calls per day to assist customers and dispatch services.
Education and Training
Expected in 10/2010 to
GED:
Ctec Adult Education - Newark Ohio,
Ctec Adult Education - Newark Ohio,
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Resume Overview
School Attended
- Ctec Adult Education
Job Titles Held:
- Cleaning Services Owner
- Picker & Packer
- Managing Co-Owner
- Call Center Representative
Degrees
- GED
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