(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

Dedicated Janitorial Services Supervisor focused on maximizing team efficiency and skill with direct leadership and training strategies. Knowledgeable about safe chemical handling and cleaning techniques. Operates with clear standards for quality and performance.

Competent in retrieving and delivering laundry loads, operating equipment and maintaining safety. Dedicated to working accurately and efficiently to achieve demanding daily targets.

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Detail-oriented Environmental Service Aide with extensive understanding of sanitation and infection control techniques. Self-sufficient and enthusiastic individual working quickly and effectively with little to no supervision. Used proper cleaning techniques, checked rooms for fire hazards and observed all housekeeping policies.

Friendly School Secretary offering proven success delivering administrative support to school leaders. Reputation for positive attitude, determined work ethic and sound judgment. Adaptable to anticipate issues and proactively solve problems.

  • Maintaining safety practices
  • Hanging pieces
  • Collecting loads
  • Managing deliveries
  • Processing clean linen
  • Operating equipment
  • Planning and coordination
  • Operational improvement
  • Team building
  • Supervision
  • Organization
  • Relationship development
  • Customer service
  • First Aid/CPR
  • Administrative support
  • Problem resolution
  • Communications
  • Team management
  • Project organization
  • Inventory management
  • MS Office
Education and Training
Rimms Johannesburg , SA Expected in : Call Center Management - GPA :
Baragwanath Nursing College Johannesburg , SA Expected in 12/2011 Certificate in Nursing Assistant : Health Sciences - GPA :
Edenvale High School Johannesburg , SA Expected in 12/2004 High School Diploma : - GPA :
Upmc - Cleaning Manager
Cumberland, MD, 06/2016 - 09/2019
  • Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
  • Checked quality of work regularly through inspections and official assessments.
  • Trained staff to follow team standards and use efficient techniques.
  • Maintained equipment with focus on preventive and predictive methods to keep costs low and avoid breakdowns.
  • Managed team supplies to maintain budgets and meet work demands.
  • Utilizes digital timekeeping system to document hours worked per day.
  • Kept team safe by verifying proper use of safety equipment and techniques, and correcting missteps.
  • Maintained correct equipment settings such as spin speed, temperature and fill level to avoid machine issues and stoppage. Worked with technician to correct malfunctions.
  • Cleaned and assisted with preventive maintenance of washers, dryers and other equipment.
  • Applied specific treatments to handle different types of stains.
  • Collected soiled linens and clothing and delivered clean loads by using carts.
  • Transported soiled laundry to washers to be pre-treated and cleaned.
  • Adhered to safety practices to decrease laundry-related accidents.
  • Moved loads between machines, operated ironing equipment and folded laundered items.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Performed site evaluations, customer surveys and team audits.
  • Earned reputation for good attendance and hard work.
Flatiron Construction Corp. - Nursing Assistant
Norfolk, VA, 01/2012 - 05/2016
  • Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
  • Documented patient intake and dietary requirements and assisted with feeding.
  • Examined and addressed lacerations, contusions and other physical symptoms in need of further attention.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
  • Managed supplies and restocked inventory to ensure optimal availability for patient care.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Collected biological specimens and packaged for laboratory transport to complete important diagnostic tests.
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Collected specimens, monitored vitals and maximized patient comfort.
  • Provided personal nursing assistance in pre- and post-operative situations.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Document elements of nursing assessments, treatments, medications, discharge instructions and follow-up care.
  • Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
  • Provided daily living activities to patients by serving meals, feeding, ambulating and turning over and positioning patients.
  • Assessed vitals and noted all medical information to report changes to nursing staff and physicians.
  • Prepared, maintained and cleaned treatment areas after daily use.
  • Provided wound care and dressing changes.
Halo Branded Solutions - Receptionist
Arlington, VA, 05/2009 - 12/2009
  • Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
  • Sorted incoming mail and directed to correct personnel each day.
  • Received incoming packages and mail, dispersed parcels, correspondence and shipped outgoing items daily.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Took accurate messages for staff and management to facilitate open and speedy communication.
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
  • Kept reception area clean and organized to offer positive first impression to every visitor.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Provided information to callers and drafted office emails.
  • Answered and directed incoming calls using multi-line telephone system.
  • Generated shipment invoices, prepared packages and set up courier deliveries for customers.
  • Provided administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Organized and booked travel plans and itineraries, including transportation and overnight accommodations clients, staff and leaders.
  • Organized and updated daily/weekly schedules as well as monthly calendar obligations for various levels of management and staff.
  • Set travel arrangements and gathered documents for management and executive staff meetings and trips.
  • Prepared, compiled and filed documents as well as reports presented to various parties.
  • Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls as needed.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
Absa - Call Center Agent
City, STATE, 07/2007 - 12/2008
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
  • Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
  • Explained key information regarding products and services to customers to encourage informed decision-making.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Processed customer account changes.
  • Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Corrected issues by giving agents targeted and highly constructive feedback.
  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
  • Delivered excellent customer service with positive and professional attitude.
  • Helped company maintain exceptional client service ratings on external audits.
  • Documented customer inquiries and feedback, including service delivery suggestions, in company database.
  • Taught agents successful strategies for positively influencing customer experiences, maintaining control of call flow and de-escalating conflicts.
  • Reviewed files, records and other obtained documents to respond to customer requests.

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Resume Overview

School Attended

  • Rimms
  • Baragwanath Nursing College
  • Edenvale High School

Job Titles Held:

  • Cleaning Manager
  • Nursing Assistant
  • Receptionist
  • Call Center Agent


  • Some College (No Degree)
  • Certificate in Nursing Assistant
  • High School Diploma

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