Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Studious customer service worker offering 20+ years of extensive experience. Top-tier skills in business and operations management. Analytical problem solver and critical thinker with remarkable decision-making and multi-tasking abilities.

  • Department Oversight
  • Financial Statement Review
  • Sales Tracking
  • Advertising Initiatives
  • Policies and Procedures Implementation
  • Mathematical Calculation and Reasoning
  • Management Training
  • Performance Monitoring and Evaluation
  • Administrative Management
  • Business Leadership
  • Sales Promotion
  • Hiring and Onboarding
Work History
03/2014 to 06/2022 Cleaning Company Owner Royal Palm Yacht And Country Club | Boca Raton, FL,
  • Managed 8-10 employees by supervising daily tasks.
  • Aligned branding initiatives and sales strategies with client goals.
  • Supported company goals through careful reinvestment of profits.
  • Motivated employees to consistently improve performance through company-wide incentive plans.
  • Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.
  • Spearheaded revenue growth through sales, new and enhanced product development and new market penetration.
  • Improved records management systems for leases and contracts to boost renewals timeliness.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Provided exceptional customer service to customers, increasing customer loyalty 60%.
  • Assisted in recruiting, hiring and training of team members.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Drafted invoices for completed work.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
07/2010 to 07/2015 Bartender Mcdonald's | Hampton, VA,
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Set up bar for operation, obtained cash bank and stocked service bar.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Polished glassware, bussed tables and removed debris to keep customer areas clean.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Consulted with managers to organize special events and promotions.
  • Decreased waste, following strict recipes and drink measurement protocol.
09/2012 to 01/2015 Cleaning Specialist Marriott International | Bridgewater, NJ,
  • Handled equipment, chemicals and materials properly and with caution.
  • Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Emptied trashcans and transported waste to collection areas.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Spot-cleaned stains and repaired scuffs or dings to maintain furniture and walls.
  • Completed routine floor stripping, sealing and finishing.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
02/2007 to 07/2012 Bar Manager Freddy’s Place | City, STATE,
  • Closed out cash register and prepared cashier report at close of business.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Maximized customer service by training staff, overseeing operations and resolving issues.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Improved customer service rankings by resolving issues quickly and accurately.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Consulted with managers to organize special events and promotions.
  • Checked ID cards and verified bar guests were of legal age.
  • Took customer orders and capitalized on opportunities to sell special beverage and food options.
  • Reduced labor costs by improving employee schedules and workflows to capitalize on individual strengths and better meet forecasted customer demands.
Expected in 06/1994 Diploma | Colfax High School, Colfax, WA GPA:

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Resume Overview

School Attended

  • Colfax High School

Job Titles Held:

  • Cleaning Company Owner
  • Bartender
  • Cleaning Specialist
  • Bar Manager


  • Diploma

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