, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Studious customer service worker offering 20+ years of extensive experience. Top-tier skills in business and operations management. Analytical problem solver and critical thinker with remarkable decision-making and multi-tasking abilities.
Skills
Department Oversight
Financial Statement Review
Sales Tracking
Advertising Initiatives
Policies and Procedures Implementation
Mathematical Calculation and Reasoning
Management Training
Performance Monitoring and Evaluation
Administrative Management
Business Leadership
Sales Promotion
Hiring and Onboarding
Work History
03/2014 to 06/2022Cleaning Company OwnerRoyal Palm Yacht And Country Club | Boca Raton, FL,
Managed 8-10 employees by supervising daily tasks.
Aligned branding initiatives and sales strategies with client goals.
Supported company goals through careful reinvestment of profits.
Motivated employees to consistently improve performance through company-wide incentive plans.
Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.
Spearheaded revenue growth through sales, new and enhanced product development and new market penetration.
Improved records management systems for leases and contracts to boost renewals timeliness.
Managed purchasing, sales, marketing and customer account operations efficiently.
Provided exceptional customer service to customers, increasing customer loyalty 60%.
Assisted in recruiting, hiring and training of team members.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Drafted invoices for completed work.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
07/2010 to 07/2015BartenderMcdonald's | Hampton, VA,
Kept bar presentable and well-stocked to meet customer needs.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Followed alcohol awareness procedures for preventing excessive guest intoxication.
Set up bar for operation, obtained cash bank and stocked service bar.
Kept alcoholic beverages well-stocked and organized to meet expected demands.
Adhered to state laws regarding alcoholic beverage services and customer regulations.
Polished glassware, bussed tables and removed debris to keep customer areas clean.
Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Assisted servers with specialty drinks orders by preparing on-demand items without delay.
Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
Upsold daily specials and beverage promotions to exceed daily sales goals.
Consulted with managers to organize special events and promotions.
Decreased waste, following strict recipes and drink measurement protocol.
09/2012 to 01/2015Cleaning SpecialistMarriott International | Bridgewater, NJ,
Handled equipment, chemicals and materials properly and with caution.
Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.
Used time management and efficient cleaning methods to meet deadlines.
Emptied trashcans and transported waste to collection areas.
Delivered quality customer service to address urgent needs and cleaning requests.
Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
Spot-cleaned stains and repaired scuffs or dings to maintain furniture and walls.
Completed routine floor stripping, sealing and finishing.
Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
02/2007 to 07/2012Bar ManagerFreddy’s Place | City, STATE,
Closed out cash register and prepared cashier report at close of business.
Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
Maximized customer service by training staff, overseeing operations and resolving issues.
Kept alcoholic beverages well-stocked and organized to meet expected demands.
Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
Adhered to state laws regarding alcoholic beverage services and customer regulations.
Improved customer service rankings by resolving issues quickly and accurately.
Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
Consulted with managers to organize special events and promotions.
Checked ID cards and verified bar guests were of legal age.
Took customer orders and capitalized on opportunities to sell special beverage and food options.
Reduced labor costs by improving employee schedules and workflows to capitalize on individual strengths and better meet forecasted customer demands.
Education
Expected in 06/1994Diploma | Colfax High School, Colfax, WAGPA:
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