7 years of experience in customer relations. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Motivated to learn, grow and excel in the industry.
Documented all information gathered field and uploaded data to company database for efficient processing using our Next Gen software. Assisted with filing of claims and contacting diversity of agencies to efficiently restore damaged assets.
Collaborating with my facility nurse, I assured that residents would their medications throughout the shift. I verified that the medications I was giving were those of the individual patient and confirmed the drug strength with the MAR documentation to prevent mistakes. Calling families if there was an issue to address, is part of the job description as well as to stay in touch with physicians via fax or telephone to keep medication orders updated and consistent. Charting the correct documentation in the individual patient charts.
As a company, we provide aid to our residents with basic needs such as activities of daily living. This including brief changing, showering, assisting with eating, transferring where needed, provide medications(Medical Aide), assisting with toileting, etc. Managed to make our residents feel as comfortable as possible in their homes. Currently, I have placed my focus in Alzheimers patients, helping them achieve care with safety.
Answered the telephone and provided information according to the needs of the caller. Redirected calls to the proper location of the building. Translated for individuals who were not capable of speaking the English language. Also, was trusted by my employer to file essential private student records.
Completed 310 hours of education in Yuma truck driving School. Learned to operate semi trucks with different types of transmissions as well as buses. Have all cdl A endorsements including passenger.
Recently attended Arizona Western College. Concluded with requisites for admission of Nursing school. Mentally and academically preparing to receive my degree.
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