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claims manager trainer resume example with 19+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Resourceful Manager, successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.




Highlights

Property adjusting, Xactimate specialist, Casualty adjusting and Report writing


  • Microsoft Office including Microsoft Word, Excel, and Power point
Accomplishments

Named employee of the Month for excellence in service.Bonus awarded. Train the trainer certification. Developed training manuals for training seminars.

Experience
Claims Manager/Trainer, 08/2009 - Current
Nationwide VA, State,

Managed a team of 25 bodily injury and property damage professionals.Lead, encourage, and motivate staff to excel at accomplishing company objectives. Develop department first incentive performance plan which motivated staff and resulted in a significant boost in morale and performance.Directed strategic initiatives to achieve organizational objective.

Outside Property Representative, 04/2006 - 08/2009
Crawford & Company Los Angeles, CA,
  • Handled 1st party claims of moderate complexity as assigned Completed field inspection of losses, including accurate scope of damages, photographs, and Xactimate estimates. Investigated and evaluated all relevant facts to determine coverage, damages and liability of first party property claims. Establish timely and accurate claim and expense reserves, negotiated and convey claim settlement within authority limits Prepared denial and reservation of rights letters and other complex correspondence Met all quality standards and expectations per best practices Maintained an effective diary system Managed file inventory to ensure timely resolution of cases, Provided excellent customer service to meet the needs of the insured, occasional catastrophe duty, including in other offices and states may be required.
Property Adjuster, 10/2005 - 04/2006
U-Haul Bloomington, IL,
  • Handled 1st party claims of moderate complexity as assigned Completed field inspection of losses, including accurate scope of damages, photographs, and Xactimate estimates. Investigated and evaluated all relevant facts to determine coverage, damages and liability of first party property claims. Establish timely and accurate claim and expense reserves, negotiated and convey claim settlement within authority limits Prepared denial and reservation of rights letters and other complex correspondence Met all quality standards and expectations per best practices Maintained an effective diary system Managed file inventory to ensure timely resolution of cases, Provided excellent customer service to meet the needs of the insured, occasional catastrophe duty, including in other offices and states may be required.
Casualty Adjuster, 10/2003 - 10/2005
Unitrin Specialty City, STATE,
  • Responsible for day-to-day management of Casualty related claims.
  • Investigated claims to identify appropriate courses of action and to resolve customer issues.
  • Evaluated medical bills for appropriate treatments and payment.
  • Consulted with medical experts to identify treatment parameters and measures for minimizing medical costs without sacrificing the customer's short- and long-term health Negotiated attorney demands for settlement by reviewing medical bills for procedural and time accuracy.
  • Investigating the cause of the accident for liability determination, reviewing and evaluating medical bills, negotiating settlements with Attorneys, discovering and referring S.I.U.
  • issues for resolution and issued payment for settlement.
Bodily Injury Adjuster, 05/2001 - 10/2003
METLIFE AUTO & METLIFE INSURANCE COMPANY City, STATE,
  • Responsible for day-to-day management of Casualty related claims.
  • Investigated claims to identify appropriate courses of action and to resolve customer issues.
  • Evaluated medical bills for appropriate treatments and payment.
  • Consulted with medical experts to identify treatment parameters and measures for minimizing medical costs without sacrificing the customer's short- and long-term health Negotiated attorney demands for settlement by reviewing medical bills for procedural and time accuracy.
  • Investigating the cause of the accident for liability determination, reviewing and evaluating medical bills, negotiating settlements with Attorneys, discovering and referring S.I.U.
  • issues for resolution and issued payment for settlement.
Education
BBA: Management, Expected in
-
UNIVERSITY OF HOUSTON - Houston, TX
GPA:
Status -
Interests

Fitness training and weight lifting, softball, bowling, music, movies, and reading.

Skills

Excel, Microsoft Office, PowerPoint, Microsoft Word, negotiating, quality assurance, settlements, Supervision, trainer . Pursuing CPCU certification

Additional Information
  • Habitat for humanity volunteer, Elementary education mentor

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Resume Overview

School Attended

  • UNIVERSITY OF HOUSTON

Job Titles Held:

  • Claims Manager/Trainer
  • Outside Property Representative
  • Property Adjuster
  • Casualty Adjuster
  • Bodily Injury Adjuster

Degrees

  • BBA

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