Objective: To obtain a position with an organization that provides an opportunity to strengthen and diversify my skills and experience, with potential for advancement.
Handling inquiries from claimants, employers, and other customers regarding Unemployment Compensation/Reemployment Assistance claims & benefits. Explanation of claim status, procedural instructions and laws regarding benefits, including monetary eligibility, authentication, potential issues, disqualifications, adjudication, & appeal processes. Accessing and researching necessary records and databases in combination with analytical/problem solving skills in order to recognize and resolve claim issues.Using analytical/problem solving skills to detect and report potential overpayments and fraud. Completion of fact-finding forms to be submitted for adjudication processes. Authentication of claimants & processing pin reset requests to assist with prevention and detection of fraudulent claims/identity theft. Processing reports of identity theft upon request from victims and employers. Reporting incidents of technical issues with the software program utilized with maintenance of the benefits system. Manual processing of payments. Assisting claimants with exceptional needs with filing new & additional claims, reopening claims, &, requesting benefit payments.
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