Claims Manager Resume Example Copper Point Mutual Insurance Company Formerly SCF Arizona

CLAIMS MANAGER

Summary

Results-focused management professional offering over 20 years of insurance claims experience, along with 12 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success.

Summary of Skills

Leadership
Staff development
Cross-functional team management
Litigation resolution
Claims file management processes

Time management
Strong interpersonal and communication skills
Analytical skills
Problem resolution
Fast learner

Accomplishments

People Management:

Coached and mentored team members, which led to promotions within the organization.
Developed performance goals for claims adjusters and claims supervisors.

Financial Management:

Received an award in 2011 for making a positive financial impact by developing a report which assisted with reducing Indemnity reserves by over $10 Million.

Project Management:
Participated in project to re-write job descriptions for claims-related positions.
Assisted with the development, implementation, and launching of my company's lump sum settlement claim process.

Leadership:
Served as key contributing member to Leadership team.
Lead team to achieve the highest average performance goal results in claims for the previous 6 years.
Acting Liability Claims Manager for 2 1/2 months.

Professional Development:
Chartered Property Casualty Underwriter Designation
Legal Principles Claim Specialist Designation

Professional Experience

Claims Manager
June 2008 to June 2015Copper Point Mutual Insurance Company formerly SCF Arizona － Phoenix, Arizona

Effectively manage a team of 14 professionals, including claims supervisors and claims adjusters.
Review, make recommendations, and approve lump sum settlement evaluations and payments exceeding adjusters and supervisors authority level.
Serve as a mentor for claims supervisors.
Achieved high performance ratings in each of my years with the company.
Successfully coached my team to have the most settlements in the company for past 3 years.
Expert in developing Cognos reports for the Claims Division.
Developed Quality Assurance review questionnaire to identify the quality of claims handling and identify trends.
Subject Matter Expert for our company's Property & Casualty company launch.

Branch Claims Supervisor
September 2005 to May 2008Farmers Insurance Group － Plano, Texas

Effectively managed a team of 6 claims professionals.
Quickly established myself as a leader among the leadership team in the service center.
Provided settlement authority for third-party bodily injury claims.
Established the Claims Roundtable program to allow for the review and discussion of complex claims and liability decisions.
Acted as the claims liaison for the Marketing department by instructing agents in methods and procedures of claims handling.

Auto Claim Team Manager
May 2004 to August 2005State Farm Insurance Company － Culver City, California

Effectively managed a team of 10 to 15 claims professionals.
Developed the "Leadership Development" questionnaire to identify candidates within the organization interested in moving into a claims leadership role.
President of the service center's Activities Association, which put on various company-sponsored events for the service center.

Claim Support Services Supervisor
October 2003 to May 2004State Farm Insurance Company － Fresno, California

Effectively managed a team of 12 support personnel.
Conducted interviews to hire, train, and develop team members.
Successfully coached and mentored a strong performing cohesive team within 6 months before being promoted.
Completed various administrative duties, such as ordering supplies; vendor management; control and storage; vending machines; janitorial and maintenance programs; pool car maintenance and administration; and security and safety programs.

Claim Representative
January 1995 to October 2003State Farm Insurance Company － Northridge, California

Successfully handled automobile property damage, first and third-party bodily injury, non-standard automobile, and workers' compensation claims.
Diverse jurisdictional claimhandling experience in Arizona, California, and Georgia.
Strong interpersonal skills which allowed me to build good rapport with insureds, claimants, attorneys, and agents.
Effective liability and settlement negotiator.
100% win rate through Inter-Company Arbitration.

Education

Bachelor of Arts Degree : Psychology, 1994California State University － Northridge, California, USA

Technical Skills

First-party and Third-party Bodily Injury Liability Claims
First-party and Third-party Automobile Property Damage Claims
Workers Compensation Claims
Non-standard Automobile Claims

Resume Overview

Companies Worked For:

Copper Point Mutual Insurance Company formerly SCF Arizona
Farmers Insurance Group
State Farm Insurance Company

School Attended

California State University

Job Titles Held:

Claims Manager
Branch Claims Supervisor
Auto Claim Team Manager
Claim Support Services Supervisor
Claim Representative

Degrees

Bachelor of Arts Degree : Psychology , 1994

Claims Manager Resume Example

Resume Score: 90%

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