Claims Administrator Resume Example
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CLAIMS ADMINISTRATOR
Summary
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Skills
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Experience
Claims AdministratorKey Family Of Companies | Tampa , FL | January 2020 - Current
- Approved reserves and payments up to $100,000 authority level
- Created and maintained spreadsheets and developed administrative and logistical reports.
- Processed financial documents including contracts, expense reports and invoices.
- Set up and maintained physical and electronic filing systems.
- Organized and maintained filing and document management systems, coordinating archiving and purging aligned with company document policies.
- Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
- Coordinated project materials, including managing physical and digital files, monitoring spreadsheets and updating reports.
- Evaluated services rendered and generated invoices for clients.
- Verified accuracy of information and resolved discrepancies with adjusters before entering invoices for payment.
- Executed account updates and noted account information in company data systems.
- Loaded billing data into systems through data import, scanning or manual keying, to verify complete and accurate client invoices from vendors.
- Generated pre-check registers to present decision-makers with valuable data.
Office ManagerWatermark Retirement Communities | Eloy , AZ | July 2012 - October 2019
- Created and managed electronic customer records, encompassing data entry and administrative functions related to billing and accounts receivable.
- Liaised with customers, addressed inquiries, and answered billing questions to provide outstanding customer care.
- Oversaw all day-to-day office operations, such as receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Trained 5 employees on best practices and protocol while managing teams to ensure optimal productivity.
- Oversaw office financial management, including AP/AR and payroll administration.
- Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates.
- Set up new files and assigned tracking numbers.
- Elevated customer satisfaction ratings by resolving client and case issues effectively.
- Liaised directly with customers to meet needs and maintain satisfaction.
- Collaborated closely with dispatcher to effectively smooth and improve office operations.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Shared detailed information regarding courier services to help customers make decisions.
- Documented conversations with customers to track requests, problems and solutions.
- Delivered high level of service and support to each customer, paving way for future business opportunities.
- Maximized customer satisfaction by handling more than 250 customer email and telephone interactions each day.
- Set up and activated customer accounts.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Improved service quality and increased sales by developing strong knowledge of company's services.
- Updated Courier Connex system with order specifics and customer details, preferences and billing information.
- Dispatched drivers to meet daily delivery needs for company customers.
Chief Operations Officer Stemexpress | TX, State | June 2005 - July 2012
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Improved profitability by executing daily, weekly, and monthly floor plan changes.
- Analyzed major target markets and developed merchandizing strategies meeting needs of each group.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Oversaw daily staffing needs and handled scheduling for all employees of the store.
- Cultivated long lasting relationships with key partners, including bicycle industry and clothing vendors.
- Compiled inventory lists and worked with vendors for product pricing and special orders.
- Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
- Managed weekly payroll duties and submitted data to ADP.
- Handled cash and deposits using proper accounting procedures and documentation.
- Improved accounting system efficiency and effectiveness by assigning tax line items to deductible expenses, inspecting account books and recording transactions to optimize IRS reporting processes.
- Attended and participated in industry events.
- Coordinated vendors, timelines and budgets for events.
- Generated digital image files for use in digital and traditional printing.
Education and Training
Master of Fine Arts: Digital Animation And Visual EffectsFeirstein Graduate School of Cinema, CUNY | | City | 2019
Bachelor of Fine Arts: IllustrationPratt Institute | | City | May 2003
Activities and Honors
The Amazing Hamweenie Escapes, Penguin Books
May 2015
The Amazing Hamweenie, Penguin Books
October 2012
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Resume Overview
School Attended
- Feirstein Graduate School of Cinema, CUNY
- Pratt Institute
Job Titles Held:
- Claims Administrator
- Office Manager
- Chief Operations Officer
Degrees
- Master of Fine Arts : Digital Animation And Visual Effects
Bachelor of Fine Arts : Illustration
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