Claims Administrator resume example with 15+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Summary
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Skills
Planning and coordination
Project organization
Accounts receivable
Staff development and training
Employee supervision
Administrative support
Retail management
Data entry
Database management
Problem resolution
Inventory management
Invoice generation
MS Office
IWork
Google Suite
Adobe Creative Suite
ClaimPilot
Courier Connex
Event coordination
Invoicing and billing
Customer relations
Expense reporting
Credit card payment processing
Report creation
Inbound and outbound calling
Payroll software proficiency
Experience
Claims Administrator, 01/2020 - Current Key Family Of Companies – Tampa, FL,
Approved reserves and payments up to $100,000 authority level
Created and maintained spreadsheets and developed administrative and logistical reports.
Processed financial documents including contracts, expense reports and invoices.
Set up and maintained physical and electronic filing systems.
Organized and maintained filing and document management systems, coordinating archiving and purging aligned with company document policies.
Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
Coordinated project materials, including managing physical and digital files, monitoring spreadsheets and updating reports.
Evaluated services rendered and generated invoices for clients.
Verified accuracy of information and resolved discrepancies with adjusters before entering invoices for payment.
Executed account updates and noted account information in company data systems.
Loaded billing data into systems through data import, scanning or manual keying, to verify complete and accurate client invoices from vendors.
Generated pre-check registers to present decision-makers with valuable data.
Created and managed electronic customer records, encompassing data entry and administrative functions related to billing and accounts receivable.
Liaised with customers, addressed inquiries, and answered billing questions to provide outstanding customer care.
Oversaw all day-to-day office operations, such as receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Trained 5 employees on best practices and protocol while managing teams to ensure optimal productivity.
Oversaw office financial management, including AP/AR and payroll administration.
Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates.
Set up new files and assigned tracking numbers.
Elevated customer satisfaction ratings by resolving client and case issues effectively.
Liaised directly with customers to meet needs and maintain satisfaction.
Collaborated closely with dispatcher to effectively smooth and improve office operations.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Shared detailed information regarding courier services to help customers make decisions.
Documented conversations with customers to track requests, problems and solutions.
Delivered high level of service and support to each customer, paving way for future business opportunities.
Maximized customer satisfaction by handling more than 250 customer email and telephone interactions each day.
Set up and activated customer accounts.
Consulted with customers to determine best methods to resolve service and billing issues.
Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Improved service quality and increased sales by developing strong knowledge of company's services.
Updated Courier Connex system with order specifics and customer details, preferences and billing information.
Dispatched drivers to meet daily delivery needs for company customers.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Improved profitability by executing daily, weekly, and monthly floor plan changes.
Analyzed major target markets and developed merchandizing strategies meeting needs of each group.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Oversaw daily staffing needs and handled scheduling for all employees of the store.
Cultivated long lasting relationships with key partners, including bicycle industry and clothing vendors.
Compiled inventory lists and worked with vendors for product pricing and special orders.
Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
Managed weekly payroll duties and submitted data to ADP.
Handled cash and deposits using proper accounting procedures and documentation.
Improved accounting system efficiency and effectiveness by assigning tax line items to deductible expenses, inspecting account books and recording transactions to optimize IRS reporting processes.
Attended and participated in industry events.
Coordinated vendors, timelines and budgets for events.
Generated digital image files for use in digital and traditional printing.
Education and Training
Master of Fine Arts: Digital Animation And Visual Effects, Expected in 2019 - Feirstein Graduate School of Cinema, CUNY - New York, NY, GPA:
Bachelor of Fine Arts: Illustration, Expected in 05/2003 - Pratt Institute - New York, NY, GPA:
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