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Claims Administrator Resume Example

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CLAIMS ADMINISTRATOR
Summary

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Skills
  • Planning and coordination
  • Project organization
  • Accounts receivable
  • Staff development and training
  • Employee supervision
  • Administrative support
  • Retail management
  • Data entry
  • Database management
  • Problem resolution
  • Inventory management
  • Invoice generation
  • MS Office
  • IWork
  • Google Suite
  • Adobe Creative Suite
  • ClaimPilot
  • Courier Connex
  • Event coordination
  • Invoicing and billing
  • Customer relations
  • Expense reporting
  • Credit card payment processing
  • Report creation
  • Inbound and outbound calling
  • Payroll software proficiency
Experience
Claims AdministratorThe Littleton Group | Austin, Texas | January 2020 - Current
  • Approved reserves and payments up to $100,000 authority level
  • Created and maintained spreadsheets and developed administrative and logistical reports.
  • Processed financial documents including contracts, expense reports and invoices.
  • Set up and maintained physical and electronic filing systems.
  • Organized and maintained filing and document management systems, coordinating archiving and purging aligned with company document policies.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Coordinated project materials, including managing physical and digital files, monitoring spreadsheets and updating reports.
  • Evaluated services rendered and generated invoices for clients.
  • Verified accuracy of information and resolved discrepancies with adjusters before entering invoices for payment.
  • Executed account updates and noted account information in company data systems.
  • Loaded billing data into systems through data import, scanning or manual keying, to verify complete and accurate client invoices from vendors.
  • Generated pre-check registers to present decision-makers with valuable data.
Office ManagerSamurai Messenger | New York, NY | July 2012 - October 2019
  • Created and managed electronic customer records, encompassing data entry and administrative functions related to billing and accounts receivable.
  • Liaised with customers, addressed inquiries, and answered billing questions to provide outstanding customer care.
  • Oversaw all day-to-day office operations, such as receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Trained 5 employees on best practices and protocol while managing teams to ensure optimal productivity.
  • Oversaw office financial management, including AP/AR and payroll administration.
  • Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates.
  • Set up new files and assigned tracking numbers.
  • Elevated customer satisfaction ratings by resolving client and case issues effectively.
  • Liaised directly with customers to meet needs and maintain satisfaction.
  • Collaborated closely with dispatcher to effectively smooth and improve office operations.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Shared detailed information regarding courier services to help customers make decisions.
  • Documented conversations with customers to track requests, problems and solutions.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Maximized customer satisfaction by handling more than 250 customer email and telephone interactions each day.
  • Set up and activated customer accounts.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Improved service quality and increased sales by developing strong knowledge of company's services.
  • Updated Courier Connex system with order specifics and customer details, preferences and billing information.
  • Dispatched drivers to meet daily delivery needs for company customers.
Chief Operations Officer ClaimPilotTrackstar | New York, NY | June 2005 - July 2012
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved profitability by executing daily, weekly, and monthly floor plan changes.
  • Analyzed major target markets and developed merchandizing strategies meeting needs of each group.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Oversaw daily staffing needs and handled scheduling for all employees of the store.
  • Cultivated long lasting relationships with key partners, including bicycle industry and clothing vendors.
  • Compiled inventory lists and worked with vendors for product pricing and special orders.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Managed weekly payroll duties and submitted data to ADP.
  • Handled cash and deposits using proper accounting procedures and documentation.
  • Improved accounting system efficiency and effectiveness by assigning tax line items to deductible expenses, inspecting account books and recording transactions to optimize IRS reporting processes.
  • Attended and participated in industry events.
  • Coordinated vendors, timelines and budgets for events.
  • Generated digital image files for use in digital and traditional printing.
Education and Training
Master of Fine Arts: Digital Animation And Visual EffectsFeirstein Graduate School of Cinema, CUNY | | New York, NY | 2019
Bachelor of Fine Arts: IllustrationPratt Institute | | New York, NY | May 2003
Activities and Honors

The Amazing Hamweenie Escapes, Penguin Books

May 2015

The Amazing Hamweenie, Penguin Books

October 2012

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Resume Overview

Companies Worked For:

  • The Littleton Group
  • Samurai Messenger
  • ClaimPilotTrackstar

School Attended

  • Feirstein Graduate School of Cinema, CUNY
  • Pratt Institute

Job Titles Held:

  • Claims Administrator
  • Office Manager
  • Chief Operations Officer

Degrees

  • Master of Fine Arts : Digital Animation And Visual Effects
    Bachelor of Fine Arts : Illustration

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