Claims Administrator resume example with 15+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

  • Planning and coordination
  • Project organization
  • Accounts receivable
  • Staff development and training
  • Employee supervision
  • Administrative support
  • Retail management
  • Data entry
  • Database management
  • Problem resolution
  • Inventory management
  • Invoice generation
  • MS Office
  • IWork
  • Google Suite
  • Adobe Creative Suite
  • ClaimPilot
  • Courier Connex
  • Event coordination
  • Invoicing and billing
  • Customer relations
  • Expense reporting
  • Credit card payment processing
  • Report creation
  • Inbound and outbound calling
  • Payroll software proficiency
Claims Administrator, 01/2020 - Current
Key Family Of Companies Tampa, FL,
  • Approved reserves and payments up to $100,000 authority level
  • Created and maintained spreadsheets and developed administrative and logistical reports.
  • Processed financial documents including contracts, expense reports and invoices.
  • Set up and maintained physical and electronic filing systems.
  • Organized and maintained filing and document management systems, coordinating archiving and purging aligned with company document policies.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Coordinated project materials, including managing physical and digital files, monitoring spreadsheets and updating reports.
  • Evaluated services rendered and generated invoices for clients.
  • Verified accuracy of information and resolved discrepancies with adjusters before entering invoices for payment.
  • Executed account updates and noted account information in company data systems.
  • Loaded billing data into systems through data import, scanning or manual keying, to verify complete and accurate client invoices from vendors.
  • Generated pre-check registers to present decision-makers with valuable data.
Office Manager, 06/2012 - 09/2019
Watermark Retirement Communities Eloy, AZ,
  • Created and managed electronic customer records, encompassing data entry and administrative functions related to billing and accounts receivable.
  • Liaised with customers, addressed inquiries, and answered billing questions to provide outstanding customer care.
  • Oversaw all day-to-day office operations, such as receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Trained 5 employees on best practices and protocol while managing teams to ensure optimal productivity.
  • Oversaw office financial management, including AP/AR and payroll administration.
  • Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates.
  • Set up new files and assigned tracking numbers.
  • Elevated customer satisfaction ratings by resolving client and case issues effectively.
  • Liaised directly with customers to meet needs and maintain satisfaction.
  • Collaborated closely with dispatcher to effectively smooth and improve office operations.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Shared detailed information regarding courier services to help customers make decisions.
  • Documented conversations with customers to track requests, problems and solutions.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Maximized customer satisfaction by handling more than 250 customer email and telephone interactions each day.
  • Set up and activated customer accounts.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Improved service quality and increased sales by developing strong knowledge of company's services.
  • Updated Courier Connex system with order specifics and customer details, preferences and billing information.
  • Dispatched drivers to meet daily delivery needs for company customers.
Chief Operations Officer , 05/2005 - 06/2012
Stemexpress TX, State,
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved profitability by executing daily, weekly, and monthly floor plan changes.
  • Analyzed major target markets and developed merchandizing strategies meeting needs of each group.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Oversaw daily staffing needs and handled scheduling for all employees of the store.
  • Cultivated long lasting relationships with key partners, including bicycle industry and clothing vendors.
  • Compiled inventory lists and worked with vendors for product pricing and special orders.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Managed weekly payroll duties and submitted data to ADP.
  • Handled cash and deposits using proper accounting procedures and documentation.
  • Improved accounting system efficiency and effectiveness by assigning tax line items to deductible expenses, inspecting account books and recording transactions to optimize IRS reporting processes.
  • Attended and participated in industry events.
  • Coordinated vendors, timelines and budgets for events.
  • Generated digital image files for use in digital and traditional printing.
Education and Training
Master of Fine Arts: Digital Animation And Visual Effects, Expected in 2019
Feirstein Graduate School of Cinema, CUNY - New York, NY,
Bachelor of Fine Arts: Illustration, Expected in 05/2003
Pratt Institute - New York, NY,
Activities and Honors

The Amazing Hamweenie Escapes, Penguin Books

May 2015

The Amazing Hamweenie, Penguin Books

October 2012

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Feirstein Graduate School of Cinema, CUNY
  • Pratt Institute

Job Titles Held:

  • Claims Administrator
  • Office Manager
  • Chief Operations Officer


  • Master of Fine Arts
  • Bachelor of Fine Arts

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: