LiveCareer-Resume

claim team manager resume example with 8+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary
  • Experienced Sales Associate with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.
  • Skills
  • Change management
  • Proficiency in 10 key
  • Contract auditing
  • Contract negotiation/review/drafting
  • Microsoft Office
  • Financial records and processing
  • Excel in accounting, setting plans with management and owners on minimizing shrinkage and raising profit.
  • Results-oriented
  • Client-focused
  • Quick learner
  • Operations management
  • Experience
    Claim Team Manager, 02/2012 - 03/2020
    Dodge's Batesville, MS,
  • Stocked and rotated inventory regularly.
  • Offered exceptional customer service to differentiate and promote the company brand.
  • Managed  stock and inventory balances accurately.
  • Tracked down sources of special products and services to meet customers' special needs.
  • Built and maintained effective relationships with peers and upper management.
  • Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
  • Kept current on market and product trends to effectively answer customer questions.
  • Served as liaison between customers, store personnel and various store departments.
  • Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
  • Designed and suggested new display ideas to improve accessibility to merchandise, which increased sales by %.
  • Regularly sought opportunities to up sell and add on additional merchandise.
  • Organized the store by returning all merchandise to its proper place.
  • Recommended, selected and helped locate merchandise based on customer needs and desires.
  • Held each team member accountable for achieving brand and performance goals.
  • Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.
  • Excelled in exceeding daily credit card application goals.
  • Accurately logged all daily shipping and receiving orders.
  • Resolved product/policy issues and shared benefits of new technology.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Consulted with customers on the latest styles and trends.
  • Computed accurate sales prices for purchase transactions.
  • Communicated all merchandise needs or issues to appropriate supervisors.
  • Store Manager, 07/2016 - 06/2017
    Dodge's Jackson, TN,
  • Addressed and corrected sales staff communication issues in a tactful and effective manner.
  • Wrote order supply requests to replenish merchandise.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Delivered excellent customer service by greeting and assisting each customer.
  • Kept an eye on building premises for loss prevention and security purposes.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Managed team of [7]+ employees concentrated in [sales].
  • Contributed to merchandising ideas at team sale meetings.
  • Trained staff to deliver outstanding customer service.
  • Worked closely with the district manager to formulate and build the store brand.
  • Stocked and restocked inventory when shipments were received.
  • Performed assigned projects and completed checklists in an efficient and accurate manner.
  • Determined staff promotions and demotions, and terminated employees when necessary.
  • Trained all new managers on store procedures and policies.
  • Maintained daily record of all transactions.
  • Analyzed marketing information and translated it into strategic plans.
  • Completed weekly schedules according to payroll policies.
  • Addressed customer inquiries and resolved complaints.
  • Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
  • Completed a series of training sessions to advance from Assistant Manager to Store Manager.
  • Reorganized the sales floor to meet company demands.
  • Design and implemented customer satisfaction metrics.
  • Store Manager, 07/2017 - 2018
    7-Eleven City, STATE,
  • Addressed and corrected sales staff communication issues in a tactful and effective manner.
  • Wrote order supply requests to replenish merchandise.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Delivered excellent customer service by greeting and assisting each customer.
  • Kept an eye on building premises for loss prevention and security purposes.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Managed team of [13]+ employees concentrated in [Customer service].
  • Contributed to merchandising ideas at team sale meetings.
  • Trained staff to deliver outstanding customer service.
  • Opened a new store location and assisted in recruiting and training new staff.
  • Worked closely with the district manager to formulate and build the store brand.
  • Stocked and restocked inventory when shipments were received.
  • Performed assigned projects and completed checklists in an efficient and accurate manner.
  • Determined staff promotions and demotions, and terminated employees when necessary.
  • Trained all new managers on store procedures and policies.
  • Analyzed marketing information and translated it into strategic plans.
  • Maintained daily record of all transactions.
  • Addressed customer inquiries and resolved complaints.
  • Completed weekly schedules according to payroll policies.
  • Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
  • Completed a series of training sessions to advance from Assistant Manager to Store Manager.
  • Reorganized the sales floor to meet company demands.
  • Design and implemented customer satisfaction metrics.
  • Education and Training
    High School Diploma: General, Expected in 1988
    -
    Abundant Life Christian Academy - Evening Shade, Arkansas
    GPA:
    Status -
  • Honor Roll 3 Conservative years
  • Ranked in Top [2]% of class
  • [4.5] GPA
  • Dean's List Honoree 1986,1987,1988
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    Resume Overview

    School Attended

    • Abundant Life Christian Academy

    Job Titles Held:

    • Claim Team Manager
    • Store Manager
    • Store Manager

    Degrees

    • High School Diploma

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