Dedicated 911 EMD dispatcher professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking and passionate jobseeker with strong organizational skills eager to secure the Ambulance Director position . Ready to help the team achieve company goals. Detail-oriented with over 17 years of experience providing dedicated clerical assistance. Offering strong skills in case file management, scheduling , team building. Organized with demonstrated ability to handle a high-intensity workload.
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- Prepared reports, forms and documents related to civil activities.
- Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
- Updated employee files with new details such as changes in address or salary levels.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Operated 10-key calculators, computers, fax machines, copy machines and other office equipment to produce [Type] and [Type] documents.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Interacted with customers by phone, email or in-person to provide information.
- Received and routed business correspondence to correct departments and staff members.
- Reviewed order data to verify transactions and shipping dates.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
- Checked documentation for accuracy and validity on updated systems.
- Managed multiple projects simultaneously using organizational and analytical skills.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Boosted file efficiency and reduced storage space with proactive management of records and elimination of redundancy.
- Verified cards, gave change and collected and processed over $[Amount] worth of [Type] payments.
- Completed accurate and efficient AP/AR actions and resolved discrepancies to maintain compliant accounts.
- Accessed federal and local law enforcement information databases, obtained information regarding criminal history and relayed such information to field staff.
- Assessed and prioritized emergency situations and assigned resources using sound, independent judgment.
- Directed work, training, coaching, discipline and performance evaluation of emergency dispatch team.
- Managed public safety emergency units according to established procedures and policies using computerized dispatch system.
- Maintained contact with field units, accounted for location and status, tracked records of field calls and verified safety of field team members.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Read system maps and caller information, and documented all details in system.
- Routed calls to police, fire and ambulance service to meet individual call needs.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Answered calls from automatic routing system and took basic information from callers.
- Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
- Reduced risks and emergency response issues by observing public safety field units.
- Automated document flow by ensuring logbooks and fire, accident and emergency reports were maintained with 100% accuracy.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Maintained energy and enthusiasm in fast-paced environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
I only completed two semesters, then I purchased a consignment shop in Orofino. I successfully was self employed from 2000 until I sold the business in 2020.
Emergency Communications Level 1
Emergency Communications Level 2
Emergency Communications Level 3
Advanced Communications
Emergency Communications Communications Supervisor
EMD- Emergency Medical Dispatch
Certified in BLS
FTO-Field Training Officer
Certified Civil Deputy
Certified ITD State Drivers License Examiner
Certified Sex Offender Registry Operator
Certified in NCIC -National Crime Information Center
TAC - Terminal Agency Coordinator
Leadership, Management and Mastering Performance Management
Phase 1 leading self
Phase 2 Leading others
Phase 3 The leader as a coach
Phase 4 Leading within the organization
idaho Notary
NIMS 100, 200,700
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School Attended
- Lewis Claire State College
- Charles Francis Adams High School
Job Titles Held:
- Civil Deputy
- Drivers License Examiner
- 911 Dispatch Supervisor/Civil Deputy
Degrees
- High School Diploma
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