city mail carrier resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Positive and upbeat individual bringing 24 years of customer-service experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

  • Identifying problems
  • Interpersonal skills
  • Punctual
  • Effective time management
  • Communication Skills
  • Problem Solving
  • Critical thinking
  • Active listening
  • Memorization and recall
  • Computer proficient
  • Student involvement
  • Customer Service
  • Data Entry
  • Teamwork/Collaboration
Work History
City Mail Carrier, 11/2022 to Current
FedexMaple Grove, MN,
  • Directly interacted with customers to deliver mail, packages, and ordered goods.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
  • Communicated customer complaints, requests, and feedback to company management for swift resolution.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses.
  • Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
  • Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
  • Kept mail delivery records to track delivered and undelivered items and identify delivery issues.
  • Monitored weather conditions regularly to adjust delivery routes accordingly.
  • Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
  • Handled mail and packages with care to prevent damage during delivery.
  • Employed GPS and other navigational tools to find shortest routes to locations.
Assembly Line Worker, 07/2022 to 11/2022
Medline Industries, Inc.San Diego, CA,
  • Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
  • Completed durable assemblies and subassemblies with hand and power tools.
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Followed outlined specifications to implement assembly plans.
  • Performed visual and functional inspection of components to determine quality and identify defects.
  • Followed protocols to enhance protection and maintain safe work environment.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
Special Education Aide, 09/1998 to 08/2022
Portable Practical Educational Preparation, IncTucson, AZ,
  • Provided teacher support with curriculum delivery and student behavior management
  • Implemented behavior redirection methods to address problematic issues
  • Monitored student progress and behavior
  • Supported students in completing class work and applying academic concepts
  • Managed classroom activities and redirected problematic behavior
  • Assessed student needs and reported to instructor
  • Took attendance, graded assignments and maintained student records to assist teachers with administrative tasks and maintain smooth daily operations
  • Organized classroom materials to help teachers prepare for daily instruction and activities
  • Hours worked weekly: 35
  • Supported student learning objectives through personalized and small group assistance to support classroom instruction
  • Participated in meetings with parents concerning child’s progress and areas of concern during parent-teacher conferences
  • Supervised 18 students on field trips by performing head counts and maintaining group proximity to account for all children in busy, public environments
Lab Courier , 06/2017 to 01/2020
Ascension HealthFlint, MI,
  • Properly documented all specimens received using mobile route sheet
  • Picked products for specific routes according to pick sheets
  • Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors
  • Scanned bar code on client's lab box, and input manifest form number using Field Service Mobile App
  • Hours worked weekly: 20
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Increased customer satisfaction by resolving specimen pick-up issues
Diploma: Radio and Television Broadcasting, Expected in 2011
Specs Howard School of Media Arts - Southfield, MI
Associate of Arts: General Studies, Expected in 12/2009
Henry Ford College - Dearborn, MI

Received certificates for performing data entry for the 21st Century After School Enrichment Program for Detroit Public Schools through Michigan State University.

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Resume Overview

School Attended

  • Specs Howard School of Media Arts
  • Henry Ford College

Job Titles Held:

  • City Mail Carrier
  • Assembly Line Worker
  • Special Education Aide
  • Lab Courier


  • Diploma
  • Associate of Arts

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