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City Carrier Assistant I Resume Example

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CITY CARRIER ASSISTANT I
Professional Summary
Highly enthusiastic, hardworking, motivated, reliable and effective customer service professional with 10 years plus client interface experience.
Experience
City Carrier Assistant I
February 2015 to Current USPS － Cleveland, Ohio
  •  Routes and cases all classes of mail in sequence of delivery along an established route. Rearranges and re-labels cases as required.
  • Withdraws mail from the distribution case and prepares it in sequence for efficient delivery independently or by another carrier along an established route. Prepares and separates all classes of mail to be carried truck to relay boxes along route for delivery.
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  • Delivers mail along prescribed route, on foot or by vehicle, on a regular schedule, picking up additional mail from relay boxes as needed. Collects mail from street letter boxes and accepts letters from customers to be mailed within the postal system.
 
  • Uses portable electronic scanner as instructed.
 
  • Delivers and collects charges on customs, postage-due, and C.O.D. mail matters. Delivers and obtain receipts for registered and certain insured mail.
 
  • Checks and corrects if necessary mailing cards from advertisers bearing names and addresses of customers or former customers on the route.
  
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Guest Service Representative
September 2007 to Current Cleveland Cavaliers － Cleveland, Ohio
  • Greet and direct customers to various areas within the arena.
  • Data Entry of guest seat relocation in relation to medical conditions.
  • Assist with the resolution of lost guest items.
  • Assist with the execution and planning of event activities.
  • Provide management support to overall guest experience.
  • Trained 50 new employees quarterly.
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Distribute uniforms to employees and prepare uniforms for cleaning.
  • Maintain wardrobe equipment (such as racks, hangers, size tags, clothes bins etc.) Monitor and track uniform inventory for all departments via inventory checklist.
  • Orangnize and maintain wardrobe rooms.
Courier
March 2014 to February 2015 Bonnie Speed Logistics － Cleveland, Ohio
  • Completed a daily pre-trip inspection checklist before first delivery of the day.
  • Selected the most efficient routes in compliance with delivery instructions and fuel policy.
  • Resolved customer complaints and adjusted orders.
  • Verified loads against shipping papers.
  • Obtained signatures needed to complete and process all paperwork in a timely manner.
  • Answered customer questions regarding shipments.
  • Handled merchandise in accordance with product handling standards.
  • Reported any errors found on delivery documents to supervisor.
  • Evaluated customer needs and determined appropriate action, referring their questions to management when necessary.
  • Loaded and unloaded merchandise at stores and vendor locations.
  • Established long-term customer relationships through prompt and courteous service.
Patient Service Representative I
October 2005 to January 2014 University Hospitals Case Medical Center － Cleveland, Ohio
  • Assure accurate and efficient scheduling and registration of patient services.
  • Provide a clear understanding of patient preparation prior to service.
  • Provide patient with a concise explanation of services rendered verification of Medex, Medicaid, and Medicare Verification.
  • Provides efficient support to medical staff including physicians, inner and outer department personnel, outside facilities, and patients.
  • Triage incoming requests via phone, fax, mail, and face to face interaction.
  • Performs essential general office, clerical, and secretarial duties as needed on a day to day basis.
  • Updates computer system to reflect accurate patient information pertaining to patient demographics, medical, and insurance information.
  • Assures that proper and prompt processing of the medical billing process, Maintain patient privacy in accordance to HIPPA regulations.
Education
Certificate Center for Employee Education and Learning 2013 Tri-C Corporate College Cleveland, OH None CPC Course : 2014 University Hospitals Case Medical Center － Cleveland, OH
Associate of Science : English, Math, Science Biology, 2011 Cuyahoga Community College － Cleveland, OH English, Math, Science Biology
High School Diploma : Computer Studies, Math, English, Science and Social Studies, 1991 East Technical High School － Cleveland, OH Computer Studies, Math, English, Science and Social Studies
Skills
back-up, C, clerical, concise, clients, customer service, Data Entry, delivery, e-mail, fax, general office, inspection, insurance, inventory, medical billing, mail, patient preparation, patient privacy, personnel, scheduling, secretarial, shipping, supervisor, phone, Triage
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Resume Overview

Companies Worked For:

  • USPS
  • Cleveland Cavaliers
  • Bonnie Speed Logistics
  • University Hospitals Case Medical Center

School Attended

  • University Hospitals Case Medical Center
  • Cuyahoga Community College
  • East Technical High School

Job Titles Held:

  • City Carrier Assistant I
  • Guest Service Representative
  • Courier
  • Patient Service Representative I

Degrees

  • Certificate Center for Employee Education and Learning 2013 Tri-C Corporate College Cleveland, OH None CPC Course : 2014
    Associate of Science : English, Math, Science Biology , 2011
    High School Diploma : Computer Studies, Math, English, Science and Social Studies , 1991

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