City Carrier Assistant Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Service-oriented individual with four years experience in building positive business and customer relationships. Focused and diligent in completing tasks on time. Strong background of customers service and communication with established processes and procedures.

  • Residential customer service
  • Proficiency in portable scanners
  • Postal regulations knowledge
  • Mail collection
  • Relationships and rapport
  • Route planning
  • Customer service
  • Team management
  • Problem resolution
  • Communications
  • Planning and coordination
  • Alert
  • Punctuality
12/2019 to 03/2020 City Carrier Assistant Fedex | Central Point, OR,
  • Gathered mail and packages from mailboxes on foot and by vehicle on designated route.
  • Utilized portable scanners to mark item delivered to residences and businesses, keeping records current and accurate.
  • Researched road conditions for assigned route, including road construction and potential delays.
  • Used portable electronic scanner to track parcels and record tracking progress.
  • Handled undeliverable mail in accordance with established procedures.
  • Furnished customers with postal information, change-of-address cards and other postal forms.
  • Provided exemplary services to customers by being pleasant and engaging and offering to assist with any mail-related concerns.
  • Prepared mail in sequence of delivery for optimal productivity.
  • Collected mail from distribution and prepared in sequence for efficient delivery.
  • Managed clerical duties within mail office and collaborated with other employees in team-centered environment.
  • Maintained professional and effective public relations with customers and community members.
  • Acquired customer signature for registered and insured mail.
  • Adhered to postal regulations and maintained knowledge of commonly used products and procedures.
  • Delivered and collects mail on foot or by vehicle under varying road and weather conditions.
  • Assisted customers in receiving oversized parcels by carrying items inside.
  • Cleaned and checked over vehicle after completion of all daily deliveries.
  • Obtained receipts for registered and certain insured mail.
  • Routed all classes of mail in sequence of delivery along established route.
  • Observed road rules, weather and road conditions and other factors to maintain safe driving record.
  • Delivered mail along prescribed route and retrieved additional mail from relay boxes.
  • Delivered various types of mail on routes according to strict timelines.
06/2019 to 11/2019 Temp Worker Hanmi Bank | Los Angeles, CA,
  • Prepared and sent over 500 packages each day to destinations across the country.
  • I worked in a warehouse
  • I help created and shipped credit cards.
  • Corrected minor imperfections by removing excess materials and buffing out problems.
01/2018 to 04/2019 Meter Collector SP Plus Corporation | City, STATE,

My job was to go around LA County collecting the change out of meters and also collecting money from pay stations as well on occasion I would train new employees and or plan out the route for the day. Also on occasion sometimes I had to assist supervisor as well

01/2016 to 01/2018 Customer Service Associate Walgreens | City, STATE,
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Consulted with customers regarding Product or Service] needs, addressing all types of concerns.
  • Documented conversations with customers to track requests, problems and solutions.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Educated customers on special pricing opportunities and company offerings.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Set up and activated customer accounts.
  • Replenished shelves to maintain adequate merchandise levels.
  • Processed returned items in accordance with store policy.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Helped customers find specific products, answered questions and offered advice.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Monitored sales events to protect products, added new merchandise and rang up purchases.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Worked closely with front-end staff to assist customers.
  • Resolved issues with cash registers, card scanners and printers.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Welcomed customers, offering assistance to help find necessary store items.
Education and Training
Expected in | Accounting Marymount California University, Rancho Palos Verdes, CA GPA:
Expected in 06/2014 High School Diploma | College Ready Academy High School #5, Los Angeles, CA GPA:

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Resume Strength

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  • Personalization
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Resume Overview

School Attended
  • Marymount California University
  • College Ready Academy High School #5
Job Titles Held:
  • City Carrier Assistant
  • Temp Worker
  • Meter Collector
  • Customer Service Associate
  • Some College (No Degree)
  • High School Diploma