Perceptive Customer Service Manager who cultivates positive customer relationships through clear and helpful communication. Customer service expert with sound judgment and an ability to resolve problems tactfully and diplomatically. Customer service professional dedicated to effective team management and customer satisfaction. Dependable supervisor bringing management experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced complex problem solving skills.
Exceptional communication skills
City Carrier / 204b, 10/2015 to Current United States Postal Service – 420 Columbia St. Newport Ky 41071
Carried mail for a city route out of Newport Ky
Detailed to 204b position in June 2016 at Newport P.O. as closing supervisor where I was in charge of ensuring mail was dispatched properly and that all carrier needs were met.
Investigated and resolved customer inquiries and complaints in an empathetic manner.
Solved unresolved customer issues. Typically lost packages.
Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Trained staff on operating procedures and company services.
Effective liaison between customers and internal departments.
Re-assigned to Erlanger P.O. as morning supervisor. Ran the floor in the morning and was in charge of carrier assignments along with many reports.
Cashier/Manager, 07/2011 to 10/2015 Ft Thomas BP – 709 Highland Ave Ft. Thomas Ky 41075
Greeted customers entering the store to ascertain what each customer wanted or needed.
Politely assisted customers in person and via telephone.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Helped with stock ordering and distribution throughout the store.
Used POS system to checkout customers for purchases made.
Specialist, 03/2003 to 03/2011 United States Army – 1828 Ky-227 Carrolton Ky 41008
Went through basic training in March, 2003.
Tasked as a howitzer driver during my time served.
In charge of training new recruits in multiple aspects as well as training everyone on new tasks.
Deployed to Afghanistan in 2007. Tasked as Armored Security Vehicle driver during my time overseas.