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Citrix Administrator Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Profile
Quick learner with a strong interest in computers and technology; excellent organizational skills, ability to prioritize, creative; good problem solving, troubleshooting and improvisation skills; friendly, easy to get along with, open-minded, good sense of humor, and a positive, outgoing attitude; punctual, dependable, and conscientious with a strong sense of ethics; a very strong team player, yet also does well working independently.
Qualifications

TECHNICAL SKILLS: Operating Systems: Microsoft; Windows 2000 Professional & Advanced Server; Windows XP; Windows 7; Windows Server 2003 & 2008 Enterprise Server Other: Typing 65+ wpm; 10-Key by Touch

Applications: TRIM; Citrix XenApp 4.5 & 6.5 and XenDesktop 6.0

Experience
2009 to Current
Citrix Administrator Engility Corporation Longmont, CO,

XenApp 3.0, 4.5 and 6.5; VDI. Citrix XenDesktop 6.0, NetScaler

Became the lead of the team in May 2014

04/2003 to 2009
Multiple Darling Ingredients, Inc. Denver, CO,

TRIM Administrator Sole support person for administering TRIM Context. Includes building out new servers and configuring datasets. Some minimal on-the-job training using SQL, but only enough to support TRIM, which uses SQL.

Created documentation for help desk reference and troubleshooting. Internal Support Administrator Provided desktop support to internal personnel at San Diego North Island NOC, including, but not limited to: re-imaging of computer workstations; upgrading operating systems; troubleshooting workstations, both desktop and laptop; troubleshooting/establishing network connections to individual workstations from both the work area and the patch panel; printer set-up/maintenance; aiding in documenting processes; upgrading hardware and software.

Help Desk Coordinator - SRM Agent Push software via Radia Services and verify software installed on machines correctly, and if not, perform limited troubleshooting. Process, execute and close Remedy & Service Manager tickets from SRM Request Orders received from CTR/Site Managers.

Perform Network Administrative functions within Active Directory (Create/Delete/Modify User Accounts) on Windows 2000 Enterprise. Certificate of Achievement for Outstanding Performance - February 2005.

02/2003 to 05/2003
Gateway Tech Support Technician Inked Brands Nashville, TN,
Answered incoming calls from personal computer users who had purchased a Gateway computer and provided technical support; Help Desk; customer service. American Consulting Group San Diego, CA Contracted (2 weeks) Performed migration of desktop computers and troubleshot connectivity issues in 3 various skilled nursing facilities. Migration involved upgrading memory, imaging, and configuring all desktop PCs from Windows 95 OS to Windows XP.
10/2001 to 04/2002
Administrative Assistant/Broker's Assistant Api Group Corporation White Bear Lake, MN,
Provided administrative support for 11+ brokers; created brochures and marketing packages; researched properties/listings; sent out e-mail blasts; set-up projector and laptop for company-wide weekly sales meeting on the intranet; provided minimal computer-related problem solving for computers and server; backed-up server daily; added/deleted users on the server.
07/1999 to 11/2000
Administrative Assistant/Secretary Colliers International City, STATE,

Provided administrative support for up to 8 brokers; created flyers/brochures; maintained contact databases; prepared marketing materials and mass mailers; created PowerPoint presentations.

07/1997 to 07/1999
Marketing Assistant Lee & Associates City, STATE,
Supported the marketing efforts of ±18 real estate brokers; prepared all property information brochures; maintained listings information on internet sites and company website; created on-line in-house forms (with macros) to automatically update database(s); set up new employees/ brokers on voice mail system; maintained office equipment. 1998 Employee of the Year
02/1997 to 07/1997
Receptionist Watson General Corporation City, STATE,
Answered/screened incoming calls for 3 companies on 14-line phone system; provided miscellaneous clerical support.
07/1996 to 12/1996
Typesetter Business Cards Tomorrow City, STATE,
Typeset business cards, letterhead, envelopes, invitations, etc. to precise specifications as per clients request; completed all orders submitted on a daily basis, often working overtime on a daily basis.
06/1986 to 12/1988
Typesetter/Paste-Up/Customer Service Sir Speedy Printing City, STATE,
Created, typeset and pasted-up artwork; customer service.
Education
Expected in
:
Coleman College - La Mesa, CA
GPA:
Coleman College Computer Networks December 2002 La Mesa, CA Cum Laude 3.83 GPA
Certifications

Citrix Certified Administrator CCA

CompTIA A+ Certified Professional

CompTIA Security+

Technician Certificate of Achievement for Outstanding Performance

Presentations
Provided administrative support for up to 8 brokers; created flyers/brochures; maintained contact databases; prepared marketing materials and mass mailers; created PowerPoint presentations
Skills

Help Desk, Imaging, Microsoft Windows, Citrix XenApp & XenDesktop, Documentation, Remedy, Service Manager, Workstations, Customer Service, Administrative Assistant, Word, Excel, Powerpoint, Windows Server 2003/2008, Windows 7

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Resume Strength

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Resume Overview

School Attended
  • Coleman College
Job Titles Held:
  • Citrix Administrator
  • Multiple
  • Gateway Tech Support Technician
  • Administrative Assistant/Broker's Assistant
  • Administrative Assistant/Secretary
  • Marketing Assistant
  • Receptionist
  • Typesetter
  • Typesetter/Paste-Up/Customer Service
Degrees