TECHNICAL SKILLS: Operating Systems: Microsoft; Windows 2000 Professional & Advanced Server; Windows XP; Windows 7; Windows Server 2003 & 2008 Enterprise Server Other: Typing 65+ wpm; 10-Key by Touch
Applications: TRIM; Citrix XenApp 4.5 & 6.5 and XenDesktop 6.0
XenApp 3.0, 4.5 and 6.5; VDI. Citrix XenDesktop 6.0, NetScaler
Became the lead of the team in May 2014
TRIM Administrator Sole support person for administering TRIM Context. Includes building out new servers and configuring datasets. Some minimal on-the-job training using SQL, but only enough to support TRIM, which uses SQL.
Created documentation for help desk reference and troubleshooting. Internal Support Administrator Provided desktop support to internal personnel at San Diego North Island NOC, including, but not limited to: re-imaging of computer workstations; upgrading operating systems; troubleshooting workstations, both desktop and laptop; troubleshooting/establishing network connections to individual workstations from both the work area and the patch panel; printer set-up/maintenance; aiding in documenting processes; upgrading hardware and software.
Help Desk Coordinator - SRM Agent Push software via Radia Services and verify software installed on machines correctly, and if not, perform limited troubleshooting. Process, execute and close Remedy & Service Manager tickets from SRM Request Orders received from CTR/Site Managers.
Perform Network Administrative functions within Active Directory (Create/Delete/Modify User Accounts) on Windows 2000 Enterprise. Certificate of Achievement for Outstanding Performance - February 2005.
Provided administrative support for up to 8 brokers; created flyers/brochures; maintained contact databases; prepared marketing materials and mass mailers; created PowerPoint presentations.
Citrix Certified Administrator CCA
CompTIA A+ Certified Professional
Technician Certificate of Achievement for Outstanding Performance
Help Desk, Imaging, Microsoft Windows, Citrix XenApp & XenDesktop, Documentation, Remedy, Service Manager, Workstations, Customer Service, Administrative Assistant, Word, Excel, Powerpoint, Windows Server 2003/2008, Windows 7
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