, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Experienced IT leader with top-notch implementation and project management skills. Highly organized, methodical and skilled at building consensus across high-performance teams. People oriented approach to maximizing value of technology.
Skills
ERP/CRM administration
Application lifecycle management
Academic support
Organizational and team Leadership
Project management
Budget management and procurement
Network administration
Network Engineering
Technical troubleshooting
Application installations
Systems monitoring
Vendor management
Business process engineering
Work History
10/2019 to CurrentCIS Associate DirectorFamily Health Centers Of Southwest Florida | Fort Myers, FL,
Provided input and thought diversity as a member of the President's Leadership Group
Acted as the Enterprise Architect for all system integrations and custom development.
Vetted all technology projects before project kickoff and implementation.
Managed training and development needs for the Enterprise Applications Team
Oversaw Application Lifecycle Management for all CRM and ERP systems.
Led the modernization of software development using API's.
Made Cyber-Security recommendations to the CIO
Networked with other CIO's and IT Directors within Iowa
Maximized value during procurement though pricing and contract negotiations.
07/2013 to 09/2019Director Of Information TechnologyCity Of Santa Cruz | Santa Cruz, CA,
Worked closely with President's Cabinet to strategically affect direction of operations
Fostered working relationships with peers at other organizations
Provide technical and functional support in the areas of: ERP (Enterprise Resource Planning) systems administration, problem resolution, support, process mapping, system testing and development, security access, and training
Managed a $1.47 million operating budget
Developed team communications and information for Department meetings
Managed the project management framework for the organization
Analyzed projects to determine resource requirements and procured necessary equipment and software
Offered input and guidance during President's Leadership Team meetings
Sourced additional resources and staff to meet changing demands of the organization and industry
Responsible for performance reviews, development, and goal setting
Investigated and corrected or escalated project problems
04/2011 to 06/2013Assistant Director Of Information TechnologyLeidos Holdings Inc. | Suitland, MD,
Responsible for the operations of a Community College built on an Ellucian Colleague SIS/ERP
Planned and submitted the IT budget on a yearly basis
Provided direct supervision of all IT Staff
Project manager for LDAP, Calendaring, Portal, and DB server projects
Customized Colleague to fit institutional needs in certain areas like custom programming, LDAP synchronization, file exports, reporting, and others
Established a team atmosphere on my hire
Standardized on key platforms like Microsoft, Cisco, HP, and others
Provided tools for all members to be more efficient and productive
Acted as security officer to establish policy and procedures
06/1997 to 04/2011Senior Network EngineerVertex Business Services | City, STATE,
Senior Network Engineer
Provided level 2 and level 3 support and troubleshooting to internal customers and corporate clients and business partners
Member of a 4 person on-call rotation responsible for 24x7 support of a 500+ node WAN
Worked with change control and Security, and obtained necessary approvals to make planned network and infrastructure changes
Used monitoring and automation tools like Solar Winds and Ciscoworks to establish baselines, perform code upgrades, and log system messages
Worked as a team with other engineers and business units to perform infrastructure upgrades and enhancements
Network Engineer
Responsible for design, development, implementation, and analysis of technical systems
Evaluated security and vulnerabilities and mitigated the risk
Managed and maintained internal LAN and customer WAN throughout the country
Proposed solutions and technologies to meet the network’s changing needs
Network Administrator
Built and maintained approximately 50 servers, including domain PDC’s and BDC’s, Exchange, SMS, SQL, file/print, client staging, and IIS
Administered DNS, DHCP, RAS, printers, email and user accounts
Implemented an enterprise fax server with 50 DID’s
Maintained backups of all systems and rotated tapes in the library. Installed agents for online backups of 24x7 systems
Field Support Coordinator
I was hired to maintain computer systems and peripherals in a three state area for KN Energy’s main call center and two dozen remote field offices
Primary duties involved installing anti-virus software, upgrading computers from Windows 95 to NT 4.0 workstation and then Windows 2000 and finally Windows XP, performing memory upgrades, and system replacements
Provided level 1 support to internal customers for various items like connecting to e-mail, printing, or accessing the corporate intranet
Education
Expected in 05/2017MBA | Business AdministrationChadron State College, Chadron, NE, GPA:
Requisite knowledge to run a business and become a better manager.
Expected in 12/1993Bachelor of Arts | Mathematics And Computer ScienceChadron State College, Chadron, NE, GPA:
I studied computer systems architecture and programming. Languages I mastered include: Assembly, PASCAL, FORTRAN, COBOL, and BASIC.
Expected in 05/1991Associate of Science | General StudiesWestern Nebraska Community College, Scottsbluff, NE, GPA:
Expected in 05/1989High School Diploma | Gering High School, Gering, NE, GPA:
Leadership Training
Leadership Scotts Bluff
Class XXIII - 2011/2012
Leadership Scotts Bluff is a 7 month program that explores and develops leadership skills for future leaders in the region
AIM IT Leadership Academy
Class 2013/2014
The goal of AITLA is to enhance leadership skills that are essential for current and upcoming IT Managers
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume: