Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Experienced IT leader with top-notch implementation and project management skills. Highly organized, methodical and skilled at building consensus across high-performance teams. People oriented approach to maximizing value of technology.

  • ERP/CRM administration
  • Application lifecycle management
  • Academic support
  • Organizational and team Leadership
  • Project management
  • Budget management and procurement
  • Network administration
  • Network Engineering
  • Technical troubleshooting
  • Application installations
  • Systems monitoring
  • Vendor management
  • Business process engineering
Work History
10/2019 to Current CIS Associate Director Family Health Centers Of Southwest Florida | Fort Myers, FL,
  • Provided input and thought diversity as a member of the President's Leadership Group
  • Acted as the Enterprise Architect for all system integrations and custom development.
  • Vetted all technology projects before project kickoff and implementation.
  • Managed training and development needs for the Enterprise Applications Team
  • Oversaw Application Lifecycle Management for all CRM and ERP systems.
  • Led the modernization of software development using API's.
  • Made Cyber-Security recommendations to the CIO
  • Networked with other CIO's and IT Directors within Iowa
  • Maximized value during procurement though pricing and contract negotiations.
07/2013 to 09/2019 Director Of Information Technology City Of Santa Cruz | Santa Cruz, CA,
  • Worked closely with President's Cabinet to strategically affect direction of operations
  • Fostered working relationships with peers at other organizations
  • Provide technical and functional support in the areas of: ERP (Enterprise Resource Planning) systems administration, problem resolution, support, process mapping, system testing and development, security access, and training
  • Managed a $1.47 million operating budget
  • Developed team communications and information for Department meetings
  • Managed the project management framework for the organization
  • Analyzed projects to determine resource requirements and procured necessary equipment and software
  • Offered input and guidance during President's Leadership Team meetings
  • Sourced additional resources and staff to meet changing demands of the organization and industry
  • Responsible for performance reviews, development, and goal setting
  • Investigated and corrected or escalated project problems
04/2011 to 06/2013 Assistant Director Of Information Technology Leidos Holdings Inc. | Suitland, MD,
  • Responsible for the operations of a Community College built on an Ellucian Colleague SIS/ERP
  • Planned and submitted the IT budget on a yearly basis
  • Provided direct supervision of all IT Staff
  • Project manager for LDAP, Calendaring, Portal, and DB server projects
  • Customized Colleague to fit institutional needs in certain areas like custom programming, LDAP synchronization, file exports, reporting, and others
  • Established a team atmosphere on my hire
  • Standardized on key platforms like Microsoft, Cisco, HP, and others
  • Provided tools for all members to be more efficient and productive
  • Acted as security officer to establish policy and procedures
06/1997 to 04/2011 Senior Network Engineer Vertex Business Services | City, STATE,

Senior Network Engineer

  • Provided level 2 and level 3 support and troubleshooting to internal customers and corporate clients and business partners
  • Member of a 4 person on-call rotation responsible for 24x7 support of a 500+ node WAN
  • Worked with change control and Security, and obtained necessary approvals to make planned network and infrastructure changes
  • Used monitoring and automation tools like Solar Winds and Ciscoworks to establish baselines, perform code upgrades, and log system messages
  • Worked as a team with other engineers and business units to perform infrastructure upgrades and enhancements

Network Engineer

  • Responsible for design, development, implementation, and analysis of technical systems
  • Evaluated security and vulnerabilities and mitigated the risk
  • Managed and maintained internal LAN and customer WAN throughout the country
  • Proposed solutions and technologies to meet the network’s changing needs

Network Administrator

  • Built and maintained approximately 50 servers, including domain PDC’s and BDC’s, Exchange, SMS, SQL, file/print, client staging, and IIS
  • Administered DNS, DHCP, RAS, printers, email and user accounts
  • Implemented an enterprise fax server with 50 DID’s
  • Maintained backups of all systems and rotated tapes in the library. Installed agents for online backups of 24x7 systems

Field Support Coordinator

  • I was hired to maintain computer systems and peripherals in a three state area for KN Energy’s main call center and two dozen remote field offices
  • Primary duties involved installing anti-virus software, upgrading computers from Windows 95 to NT 4.0 workstation and then Windows 2000 and finally Windows XP, performing memory upgrades, and system replacements
  • Provided level 1 support to internal customers for various items like connecting to e-mail, printing, or accessing the corporate intranet
Expected in 05/2017 MBA | Business Administration Chadron State College, Chadron, NE, GPA:

Requisite knowledge to run a business and become a better manager.

Expected in 12/1993 Bachelor of Arts | Mathematics And Computer Science Chadron State College, Chadron, NE, GPA:

I studied computer systems architecture and programming. Languages I mastered include: Assembly, PASCAL, FORTRAN, COBOL, and BASIC.

Expected in 05/1991 Associate of Science | General Studies Western Nebraska Community College, Scottsbluff, NE, GPA:
Expected in 05/1989 High School Diploma | Gering High School, Gering, NE, GPA:
Leadership Training

Leadership Scotts Bluff

  • Class XXIII - 2011/2012
  • Leadership Scotts Bluff is a 7 month program that explores and develops leadership skills for future leaders in the region

AIM IT Leadership Academy

  • Class 2013/2014
  • The goal of AITLA is to enhance leadership skills that are essential for current and upcoming IT Managers

The Chair Academy

  • Completed the 12 month practicum in 2016
  • Leadership Development in Higher Education


  • Attended Leadercast Shift conference
  • 2021 Grow Cedar Valley Event

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School Attended

  • Chadron State College
  • Chadron State College
  • Western Nebraska Community College
  • Gering High School

Job Titles Held:

  • CIS Associate Director
  • Director Of Information Technology
  • Assistant Director Of Information Technology
  • Senior Network Engineer


  • MBA
  • Bachelor of Arts
  • Associate of Science
  • High School Diploma

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