Cis Associate Director resume example

• Worked closely with President's Cabinet to strategically affect direction of operations
• Fostered working relationships with peers at other organizations
• Provide technical and functional support in the areas of: ERP (Enterprise Resource Planning) systems administration, problem resolution, support, process mapping, system testing and development, security access, and training
• Managed a $1.47 million operating budget
• Developed team communications and information for Department meetings
• Managed the project management framework for the organization
• Analyzed projects to determine resource requirements and procured necessary equipment and software
• Offered input and guidance during President's Leadership Team meetings
• Sourced additional resources and staff to meet changing demands of the organization and industry
• Responsible for performance reviews, development, and goal setting
• Investigated and corrected or escalated project problems

• Responsible for the operations of a Community College built on an Ellucian Colleague SIS/ERP
• Planned and submitted the IT budget on a yearly basis
• Provided direct supervision of all IT Staff
• Project manager for LDAP, Calendaring, Portal, and DB server projects
• Customized Colleague to fit institutional needs in certain areas like custom programming, LDAP synchronization, file exports, reporting, and others
• Established a team atmosphere on my hire
• Standardized on key platforms like Microsoft, Cisco, HP, and others
• Provided tools for all members to be more efficient and productive
• Acted as security officer to establish policy and procedures

Senior Network Engineer

• Provided level 2 and level 3 support and troubleshooting to internal customers and corporate clients and business partners
• Member of a 4 person on-call rotation responsible for 24x7 support of a 500+ node WAN
• Worked with change control and Security, and obtained necessary approvals to make planned network and infrastructure changes
• Used monitoring and automation tools like Solar Winds and Ciscoworks to establish baselines, perform code upgrades, and log system messages
• Worked as a team with other engineers and business units to perform infrastructure upgrades and enhancements

Network Engineer

• Responsible for design, development, implementation, and analysis of technical systems
• Evaluated security and vulnerabilities and mitigated the risk
• Managed and maintained internal LAN and customer WAN throughout the country
• Proposed solutions and technologies to meet the network’s changing needs

Network Administrator

• Built and maintained approximately 50 servers, including domain PDC’s and BDC’s, Exchange, SMS, SQL, file/print, client staging, and IIS
• Administered DNS, DHCP, RAS, printers, email and user accounts
• Implemented an enterprise fax server with 50 DID’s
• Maintained backups of all systems and rotated tapes in the library. Installed agents for online backups of 24x7 systems

Field Support Coordinator

• I was hired to maintain computer systems and peripherals in a three state area for KN Energy’s main call center and two dozen remote field offices
• Primary duties involved installing anti-virus software, upgrading computers from Windows 95 to NT 4.0 workstation and then Windows 2000 and finally Windows XP, performing memory upgrades, and system replacements
• Provided level 1 support to internal customers for various items like connecting to e-mail, printing, or accessing the corporate intranet