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circulation supervisor resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Energetic Supervisor with wealth of experience in customer service, creating successful reading programs and interpersonal communications. Hardworking, compassionate and willing to go extra step to complete tasks. Experienced Supervisor with over 23 years of experience in this field. Excellent reputation for resolving problems and improving customer satisfaction. To seek and maintain a full-time positions that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Skills
  • Service-Oriented
  • Materials Tracking
  • Administrative Work Management
  • Interpersonal Communication
  • Critical Thinking
  • Problem Solving
  • Financial Records Maintenance
  • Classification and Cataloging
  • Reference Assistance
  • Clerical Personnel Supervision
  • Educational Activities Planning
  • Supplies Ordering
  • Administrative Personnel Supervision
Work History
07/1998 to Current
Circulation Supervisor Dalata Hotel Group Silver Springs, FL,

Manages and supervises salaried department staff; monitors and evaluates job performance; oversees salaried staff training and development. Manages and supervises hourly department staff; monitors and evaluates job performance; oversees hourly staff training and development. Serves as a mentor. Approves time cards. Prepares circulation staff schedules and department calendar; approves time records. Serves as customer service support (e.g. answers phones and greets public) and staffs the customer service desk. Provides assistance to library customers including helping customers with the circulation of library books and materials (e.g. check-in/out). Registers, verifies, and renews customer library accounts. Sorts library materials and places items back on appropriate shelves. Assists with minor book or item repairs/binding as requested. Verifies and submits daily cash report; collects customer fines/fees as needed. Responds to customer inquiries; resolves customer disputes and account issues. Performs routine data entry including entering customer information into library database. Prepares correspondences and reports. Schedules duties and tasks. Coordinates deliveries and book shipments including the distribution of materials and supplies to/from other library branches. Processes library hold requests as needed. Communicates library policies and procedures including administrative updates to department staff. Trains department staff and new staff members. Leads department meetings. Acts as an ambassador and advocate for the library. Attends meetings, trainings, and workshops as assigned. Assists with special projects as required. Performs other duties as assigned. Circulation Supervisor II 2 Core Library Competencies Employees are expected to demonstrate the following

06/2012 to 11/2019
Bar Manager Four Seasons Hotels Inc Austin, TX,
  • Took customer orders and capitalized on opportunities to sell special beverage and food options.
  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
  • Poured and prepared mixed drinks for customers daily.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Determined business needs by acquiring client feedback for process improvements.
  • Crafted popular cocktail menu for customers preferring liquor and spirits to wine.
  • Motivated and disciplined employees and implemented new mentoring program, which increased worker morale.
  • Reduced labor costs by improving employee schedules and workflows to capitalize on individual strengths and better meet forecasted customer demands.
  • Consulted with managers to organize special events and promotions.
  • Implemented drink prep procedures that significantly reduced wasted stock.
12/2016 to 02/2019
Bar Manager MGM Resorts City, STATE,
  • Took customer orders and capitalized on opportunities to sell special beverage and food options.
  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
  • Poured and prepared mixed drinks for over [Number] customers daily.
  • Crafted popular cocktail menu for customers preferring liquor and spirits to wine.
  • Motivated and disciplined employees and implemented new mentoring program, which increased worker morale.
  • Reduced labor costs by improving employee schedules and workflows to capitalize on individual strengths and better meet forecasted customer demands.
  • Checked ID cards and verified bar guests were of legal age.
  • Decreased waste, following strict recipes and drink measurement protocol.
  • Determined business needs by acquiring client feedback for process improvements.
  • Implemented drink prep procedures that significantly reduced wasted stock.
Education
Expected in 06/1994 to to
Associate of Science: Business Administration And Management
GWU - WASHINGTON DC,
GPA:

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Resume Overview

School Attended

  • GWU

Job Titles Held:

  • Circulation Supervisor
  • Bar Manager
  • Bar Manager

Degrees

  • Associate of Science

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