Dedicated and reliable to use my knowledge and skills to further your company.
Became the lead person for new reps and particularly challenging calls as one of the company's primary mentors/trainer of both new and established employees.
Helped the company attain one of the highest customer services rating, for the last 3 years within categories including communication skills, listening skills, problem resolution with politeness.
Organize and manage activities for the youth of the church, nurture, guide and encourage the youth.
Protect the interest of the child, keeping in connect with the child by monthly visits, letting them know that they can count on you, that you will be a voice for them, to make recommendations to the court, regarding the child, and complete monthly reports.
To be a positive role model for a young person, provide for their physical, emotional, spiritual needs, nurture, teach, discipline, help them stay on track with their education, work with agency and the team of people, that is involved with the child, and the biological family.
Handled incoming calls from agents, responding to inquires, resolving problems and correcting policy errors. Provided quotes and executed on- line policy changes and issue new business. Assist with billing errors, changes and questions, for personal lines business. Providing accurate and timely solutions. Organized team meetings.
Maintain daily records of activities, behaviors, completed paperwork/certification for agencies such as CCDF, fire department, keep personnel files updated, pay invoices and payroll.
To be a positive role model for a young girl, to help her experience in helping the community, help her to stay in school, to avoid risky behavior.
Pay close attention to their needs, help with daily activities, such as ADL, community activities.
Clark College - Data Entry Certificate 1980
Ivy Tech College - attended classes/Social Work
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