Friendly Sales Associate proficient in managing all areas of sales and customer service in fast-paced retail environments. Excellent multi-tasker and team player. Business and Training Specialist who is highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service. Reliable and friendly Chocolatier/Sales Associate who quickly learns and masters new concepts and skills. Passionate about helping customers and creating a satisfying shopping experience.
Cooperative team member
Outstanding interpersonal skills
Microsoft Office, Excel, PowerPoint proficiency
Energetic and organized
Attention to detail
Bilingual in Spanish
Reliable and punctual
Routinely helped as many as 40 customers each day in a high-volume retail outlet. Promoted to Business and Training Specialist after 3 months in the Sales Associate position. Mentored 30 new sales associates. Fulfilled all supervisory duties when Store Manager was on vacation. Answered telephone calls and responded to inquiries. Greeted each customer with friendly eye contact.
07/2016 to Current
Chocolatier/Sales AssociateSharonas Chocolate Shop － San Mateo, CATook necessary steps to meet customer needs and effectively resolve food or service issues. Recorded customer orders and repeated them back in a clear, understandable manner. Correctly received orders, processed payments and responded appropriately to guest concerns. Accurately measured ingredients required for specific food items. Quickly and efficiently processed payments and made accurate change. Carefully maintained sanitation, health and safety standards in all work areas. Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction. Frequently washed and sanitized hands, food areas and food preparation tools. Performed general maintenance duties, including mopping floors, washing dishes, and wiping counter tops. Assisted management with monthly inventory control and weekly stock ordering. Prepared items according to written or verbal orders, working on several different orders simultaneously. Completed purchases with cash, credit and debit payment methods. Created attractive displays.
11/2015 to 05/2016
Business and Training SpecialistOld Navy － San Mateo, CAAnswered customers' questions and addressed problems and complaints in person and via phone. Opened and closed the store, which included counting cash drawers and making bank deposits. Helped customers select products that best fit their personal needs. Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience. Held each team member accountable for achieving brand and performance goals. Recruited, hired, developed and retained retail talent for the company. Fulfilled customer shipping needs using UPS and USPS methods.Trained staff to deliver outstanding customer service.
08/2015 to 10/2015
Sales AssociateOld Navy － San Mateo, CAMet incoming customers and provided immediate assistance. Retrieved alternate items and sizes on request. Completed purchases with cash, credit and debit payment methods. Increased purchase totals by recommending additional items. Worked flexible schedule to accommodate changing customer levels. Organized items in visually appealing manner. Answered incoming telephone calls with professional and knowledgeable responses. Set aside on-hold reservations. Maintained up-to-date knowledge of customer buying habits.
Education and Training
General EducationCollege of San Mateo － San Mateo, CA, United StatesCurrently Attending
High School DiplomaHayward High School － Hayward, CA, United States