Targeted Case Manager
Creative and enthusiastic mental health professional with extensive experience managing complex case loads in high-risk environments. Adept at needs evaluation, treatment planning and coordinating complex family and individual medical, mental health and developmental needs. Specializing in problem resolution and working with children on the Spectrum and those children with multiple complex mental health and medical diagnoses.Compassionate and motivated Case Manager with comprehensive knowledge and experience with social justice and systems affecting marginalized communities, as well as navigating challenging complex educational and mental health systems in state and out of state. Passionate about developing and facilitating treatment plans individualized to meet unique client requirements across modalities. Extensive experience working with children within the DHHS system. Collaborative and analytical with proven ability to build strategic partnerships with partners in Adrosscoggin, Cumberland, Oxford and Kennnebec Counties as well as nonprofit organizations, educational institutions and professionals in the legal field, advocating for clients and advancing change for communities in need.
- Client and family advocacy
- Expertise in problem resolution and navigation in mental and medical health systems statewide
- Complex Case Management
- IEP planning
- Treatment Planning
- Community Resources
- Supervision
- Relationship Development
- Client needs assessment
- Team Building
- Problem Resolution
- Organization
- Regulatory Compliance
- MS Office
- First Aid/CPR Certified
Sugar Land, TX, 10/2018 - 04/2020
Provide extensive advocacy, referrals and support to children and families in need of mental health and chronic medical care in Oxford, androscoggin, Kennebec, and Cumberland County areas.
- Reported child abuse in accordance with legal standards of mandatory reporters
- Collaborated with community program leaders and advocates to make resources accessible to those in need
- Documented data and completed accurate updates to case records
- Monitored progress and documented any client health status changes, keeping healthcare team updated
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping clients regain or improve coping abilities to prevent further disability
City, STATE, 07/2016 - 01/2019
Provided case management, support, advocacy, community resources, referring and assessing services provided and needed in each individual case. Provided Case Management to individuals who are recipients of mental health and chronic medical care services and their families as outlined in the Section 13 manual. Provided referrals as needed for Section 28, 65, 97
- Used first-hand knowledge and clinical expertise to advocate for clients Treatment Plans and enacted prescribed treatment strategies
- Collaborated with Homeless Liaison and Homeless Shelter Supervisor to provide clients access to community services
- Performed ongoing assessments to evaluate mental health needs, working with multidisciplinary team to develop, initiate, manage and modify individualized plans of care
- Advocated for and participated in IEP's whenever necessary
City, STATE, 05/2013 - 05/2015
Targeted Case Management identified medical, social, mental health, and educational needs of children in Androscoggin, Cumberland, Kennebec and Oxford Counties to gain access to necessary services. Provide families with referrals for Section 97, HCT and Section 28 services.
- Conducted training to update staff on new laws, regulations and procedures to promote more informed delivery of client services
- Collaborated with Clinical staff and DLS resource providers to offer clients access to community services
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping clients regain or improve coping abilities to prevent further disability
City, STATE, 11/2010 - 02/2013
Working remotely from home office, processed varied customer concerns, complaints and complex IT issues utilizing my strengths in problem resolution and direct account management
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information
- Defused customer concerns with exceptional conflict and problem resolution skills
- Utilized exceptional communication to connect with customers, assess needs and present solutions
- Coordinated timely responses to online customer communication and researched complex issues
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School Attended
- New England College
Job Titles Held:
- Children's Targeted Case Manager
- Children's Targeted Case Manager
- Children's Targeted Case Manager
- Customer Care Specialist
Degrees
- Bachelor of Science
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