chief supplier support billing resume example with 11+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Detail-oriented Supplier Support Chief with strong understanding of bookkeeping principles and customer service. Experienced in developing and managing efficient billing and posting processes. Considered focused and organized team player. Supervise a team of 4 civilian and 6 military personnel. Distributes and balances daily workload and provides overall direction for the Supplier Support (Billing) Section. Often referred to as an exceptional and resolute team member, a true professional capable of handling multiple time sensitive projects with exceptional results. Assist contractors/vendors with invoicing submissions and payment inquiry. Investigate and resolve vendor inquiries or complaints within 24 to 48 hours to ensure top quality customer service. An initiative-taker with an innate ability to work through complicated scenarios both large and small. Never content to lie idle, enjoy a challenge and thrive in high pressure environments. Experienced in presentation development and public speaking. Can adapt materials based on the needs of the audience and desired results. Always mindful of both internal or external customers and am always looking for ways to ensure everyone has equal access and a quality experience. Effective communication (oral and written) and listening skills under high stress and deadline driven conditions by prioritizing goals and exceeded standards set forth by the Department of Defense. WAWF, PIEE, and EDM trained.

  • Awarded Category I Outstanding Civilian of year 2019 at JPPSO-NC, PPA, A4L, Headquarters of the Air Force/A4 and Department of the Air Force.
  • Received Quality Step Increase June 2020 for my exemplary performance,
  • Awarded Category I Outstanding Civilian 2020 at JPPSO-NC, PPA and A4 2nd quarter.
  • Awarded Civ (Cat I) Headquarters of the Air Force/A4 and Department of the Air Force 2nd Quarter 2021.
  • Audit Procedures
  • Standards Compliance
  • Categorizing and Classification
  • Research
  • Month-End Closing Procedures
  • Prepare Statements
  • Monthly Billing Management
  • Fee and Charge Computation
  • Customer Engagement
  • Communications Strategies
  • Billing Dispute Resolution
  • Invoicing Proficiency
  • Information Updates
Work History
Whole FoodsGlendale, CO, Colorado Springs, CO
  • Oversees $10M Non-Temporary Storage statement summary invoices; identifies and corrects 325K invalid lines of accounting.
  • Monitored line processes to maintain consistency in quality, quantity, and presentation.
  • Regional liaison for contract payment issues between Defense Accounting and Finance Services (DFAS), US Bank and contractors/vendors.
  • Identified payment trends and adjusted billing processes accordingly to rectify billing issues.
  • Researched and resolved billing discrepancies for 200+ agents to enable accurate billing.
  • Reviewed and reconciled 800 customer accounts to manage accuracy of payments.
  • Coordinated employee schedules and developed staff teams to boost productivity.
  • Performs as Assistant Contracts Control Manager Searches out, analyzes, and evaluates impact of proposed and existing contracts; presents findings to management
  • Worked with multiple departments to check proper billing information.
Supervisor, 07/2011 to Current
Cargo MovementCity, STATE, March ARB, CA
  • Organize movement of 41K lbs of general cargo and 131 mission critical MICAPs for 524 airdrops.
  • Developed training plan to increase household goods continuity to 15 military personnel by creating step-by-step PowerPoint slides Defense Personal Property Systems (DPS) and web-enables TOPS demos.
  • Handcraft 14 special packaging instruction (S.P.I) crates and 4 shoring saving U.S. government $57K in third party services.
  • Monitored 12 member team on cargo deployment operations by identify 45 inspection errors ultimately earning “Outstanding” rating for Annual Wing Inspection.
  • Established standard operating procedures for unit inspection program receiving “Outstanding” rating by Wing Inspection Team.
  • Partnered with 647 Logistics Readiness Squadron to develop cargo and passenger travel course work IAW DTR and AFI to prepare three senior airman for WAPS testing.
  • Prepped and shipped 5 pieces of classified cargo valued at $11.7K in support of Air Force Integrated Natural Resource Management Plan on Wake Atoll Island.
  • Guided Air Terminal Security by screening 17K pounds of baggage to ensure TSA requirements are met for Operation Enduring Freedom flight hosting 231 deployers.
CHIEF, MOVEMENT SUPPORT, 11/2018 to 06/2021
JPPSO-North Central/ Det 1City, STATE, Colorado Springs, CO
  • Collaborate with other sections to identify storage-in-transit, third party services and delivery charges.
  • Validated/ certified/rejected TSP invoices for services performed based on Tender of Service contract.
  • Supported 52 Installations with 30 PPPOs; provided DoD entitlement guidance and answered 2.9K inquiries-responses provided within 24 hours.
  • Audited 261 NTS extensions by reviewing LOA and SDN annotated on order which allowed savings of $26K from manual invoice fees
  • Inventoried 700+ government-owned-containers valued at $105,800 and resolved 275 billing discrepancies thus saving U.S. government $95,420 in late fees.
  • Resolved 178 rejected NTS handling-out shipment by rescheduling release dates with-in 48 hours to prevent required delivery date delays.
  • Maintains records necessary to detect adverse trends in contractor performance
  • Processed 137K inbound personal property shipments and assisted Fort Carson Army Transportation Office with answering 33,000 calls annually.
  • Oversaw direct delivered 15,176 Defense Personal Property (DPS) shipments and 1,235 Direct Procurement Method (DPM) shipments using DPS and web-enabled eTOPS.
  • Calculated possible excess cost for service members with overweight shipments by identifying 71,265lbs of unaccounted professional books, papers and equipment.
Bachelor of Science: Criminal Justice, Human Services, Expected in 12/2019
Colorado Technical University - Colorado Springs,

Developed a solid foundation in law enforcement, courts, and corrections, while understanding how social structures are created and how people operate within those systems. Taught to conceptualize, develop, and implement programs to help address social and economic issues in a community.

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School Attended

  • Colorado Technical University

Job Titles Held:

  • Supervisor


  • Bachelor of Science

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